All SPOCs and Technical Contacts:
Forwarding this bulletin as a “For Your Information” communication only, for CWS/CMS. There is no expected outage for CWS/CMS due to all of the CWS/CMS users rolling over to the SOCP mainframe LPAR during the maintenance window.
CARES-Live access will be impacted by this upgrade, from 1:00 PM to 3:30 PM, on March 21, 2026, while the California Department of Technology (CDT) performs the upgrade.
The CDT has scheduled maintenance on Saturday, March 21, 2026, beginning at 1:00 PM and concluding at 9:00 PM. During the maintenance window, CDT will upgrade the CWDS SOC mainframe LPAR operating system to version 3.1. The SOC system will be unavailable during the maintenance window; however, all CWS/CMS users will roll over to the other production LPAR, SOCP.
CARES-Live will not be available from 1:00 PM to 3:30 PM while the upgrade is occurring on the SOC mainframe LPAR. CARES-Live is located solely on the SOC LPAR; CARES-Live users will not be able to roll over to the SOCP LPAR.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with the CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.