Outage
California Department of Technology Service Desk Bulletin – CWS Citrix Sites Outage – October 15, 2022| 6:00 AM – 2:00 PM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance of the Citrix infrastructure on Saturday, October 15, 2022. The maintenance window begins at 6:00 AM and concludes at 2:00 PM. During this maintenance activity, the https://cwstoken.access.ca.gov/ and the https://cws-internal.access.ca.gov/ sites are expected to be down for a significant portion of the scheduled maintenance window. Access to the CWS/CMS application and the CARES-Live application, via Server-Based Computing (SBC), will not be available when the Citrix sites are down during these outages.
Direct access to both the CWS/CMS application and the CARES-Live application, via the County LAN, will not be impacted by this maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance of the Citrix infrastructure on Saturday, October 15, 2022. The maintenance window begins at 6:00 AM and concludes at 2:00 PM. During this maintenance activity, the https://cwstoken.access.ca.gov/ and the https://cws-internal.access.ca.gov/ sites are expected to be down for a significant portion of the scheduled maintenance window. Access to the CWS/CMS application and the CARES-Live application, via Server-Based Computing (SBC), will not be available when the Citrix sites are down during these outages.
Direct access to both the CWS/CMS application and the CARES-Live application, via the County LAN, will not be impacted by this maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Production Environment Outage (Facility Search) – March 28, 2022 – RESOLVED
All SPOCs and Training Contacts:
UPDATE: The CDT outage that impacted Facility Search in the CARES-Live Production Environment has been resolved. Users should now be able to perform searches in Facility Search without issues.
__________________________________________________________________________________________________
CDT has reported an outage that impacts Facility Search in the CARES-Live Production Environment. Users will receive an error message when trying to view facility information. There is no ETA at this time and more information will be provided as it is received.
Action Required
If users experience any issues with the CARES-Live Production Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The CDT outage that impacted Facility Search in the CARES-Live Production Environment has been resolved. Users should now be able to perform searches in Facility Search without issues.
__________________________________________________________________________________________________
CDT has reported an outage that impacts Facility Search in the CARES-Live Production Environment. Users will receive an error message when trying to view facility information. There is no ETA at this time and more information will be provided as it is received.
Action Required
If users experience any issues with the CARES-Live Production Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Production Environment Outage (Facility Search) – March 28, 2022
All SPOCs and Training Contacts:
CDT has reported an outage that impacts Facility Search in the CARES-Live Production Environment. Users will receive an error message when trying to view facility information. There is no ETA at this time and more information will be provided as it is received.
Action Required
If users experience any issues with the CARES-Live Production Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CDT has reported an outage that impacts Facility Search in the CARES-Live Production Environment. Users will receive an error message when trying to view facility information. There is no ETA at this time and more information will be provided as it is received.
Action Required
If users experience any issues with the CARES-Live Production Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.