Outage

CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:

Please be aware that CalSAWS experienced a brief outage yesterday, Wednesday, August 19, between 2:00 PM and 2:40 PM PDT, to complete an emergency deployment for a critical defect.

If your staff were active in CWS-CARES Production Simulation (CARES 100) during this window and attempted to submit transactions to and from CalSAWS, please advise them to review their recent activity and follow the steps below:

• Transactions Marked "Successful" in CWS-CARES but Missing in CalSAWS: If a transaction sent between 2:00 PM and 2:40 PM shows as successful in CWS-CARES but has not appeared in CalSAWS, please log a CalSAWS finding.

• Transactions Marked "Failed" in CWS-CARES: If any transaction submitted during this window is showing as failed on CWS-CARES, please re-submit the transaction.

We appreciate your patience as we work to ensure data consistency across system environments.

Please contact the Customer Relations mailbox for questions.

Action Required

Please share this communication with staff who utilize these environments, so they are aware.

ALL SPOCs and Technical Contacts:

The California Department of Technology (CDT) has reported a higher level Verizon network outage impacting network access to several counties. The CWDS office has received reports of routers being either down or having slower processing times.

There is currently no estimated time of resolution. Additional updates will be provided as new information is received.

Action Required

CWS/CMS

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live

If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

All SPOCs, Technical Contacts and CAD/Business Objects contacts

The CWDS Infrastructure team have scheduled the SSL Certificate update on the CAD/Business Objects (BO) servers. https://cwscadweb.int.osi.ca.gov  The upgrade window is scheduled for Wednesday, 08/05/2026 beginning at 07:00 PM and concluding at 8:00 PM.

CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the scheduled upgrade window. Any BO reports scheduled to run during this timeframe will be affected.

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

CARES SPOCs, Implementation Coordinators, OCM Coordinators, County Leadership, Tribe Leadership, Probation Leadership, and State Leadership:

As previously noted on the login page banner earlier this week, the CWS-CARES Production Simulation (Prod Sim) environment (CARES100) will be temporarily unavailable due to scheduled system maintenance. Here are the outage details:

Start Time: Thursday, July 2 at 5:00 PM

End Time: Monday, July 6 at 8:00 AM

During this time, users will not be able to log in or access the environment. We apologize for any inconvenience this may cause and appreciate your patience as we complete these necessary system updates.

Action Required

No action is required.

All SPOCs and Technical Contacts: 

March 16, 2026 UPDATE: This is a reminder that there is a CWS-CARES RFA outage window scheduled for Thursday, March 19, 2026. Beginning at 5:00 PM and concluding at 8:00 PM, the RFA Greenfield production environment will be unavailable while it transitions to a secure FedRAMP (Okta) environment.

After the transition activities, users should clear their web browser cache before logging in to the Okta RFA Greenfield production environment. For guidance on how to clear the web browser cache for Chrome or Edge, please follow the steps provided here: Clear cache & cookies - Computer - Google Account Help

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Over the past half-year, we have actively coordinated and worked with the various stakeholder organizations to perform the transition to a secure FedRAMP IAM (Okta) environment, which has been completed and operational in the CWS-CARES non-production environment. Now, we are ready to perform this transition for the current CWS-CARES RFA Greenfield production environment.

As some of the cutover activities require coordination with stakeholder organizations, we will be requesting for your IT team’s support to execute specific tasks on your systems. A separate communication addressed to the designated SPOC and technical representative will specify the required actions and schedule, which will be provided closer to the transition date.

We recently engaged with your organization during a preliminary meeting and discussed timeline, availability, and outcomes of this transition. During that discussion, no concerns were raised from your organization if we conduct the transition activities in the upcoming weeks.

The date for this transition cutover from non-FedRAMP to FedRAMP IAM environment is scheduled for Thursday, March 19, 2026, from 5:00 PM to 8:00 PM. During this time, the RFA Greenfield production environment will be unavailable.

Action Required

After the transition activities, users should clear their web browser cache before logging in to the Okta RFA Greenfield production environment. For guidance on how to clear the web browser cache for Chrome or Edge, please follow the steps provided here: Clear cache & cookies - Computer - Google Account Help

All SPOCs and Technical Contacts: 

Over the past half-year, we have actively coordinated and worked with the various stakeholder organizations to perform the transition to a secure FedRAMP IAM (Okta) environment, which has been completed and operational in the CWS-CARES non-production environment. Now, we are ready to perform this transition for the current CWS-CARES RFA Greenfield production environment.

 As some of the cutover activities require coordination with stakeholder organizations, we will be requesting for your IT team’s support to execute specific tasks on your systems. A separate communication addressed to the designated SPOC and technical representative will specify the required actions and schedule, which will be provided closer to the transition date.

 We recently engaged with your organization during a preliminary meeting and discussed timeline, availability, and outcomes of this transition. During that discussion, no concerns were raised from your organization if we conduct the transition activities in the upcoming weeks.

The date for this transition cutover from non-FedRAMP to FedRAMP IAM environment is scheduled for Thursday, March 19, 2026, from 5:00 PM to 8:00 PM. During this time, the RFA Greenfield production environment will be unavailable.

Action Required

After the transition activities, users should clear their web browser cache before logging in to the Okta RFA Greenfield production environment. For guidance on how to clear the web browser cache for Chrome or Edge, please follow the steps provided here: Clear cache & cookies - Computer - Google Account Help

All SPOCs and Technical Contacts:

The CWDS Infrastructure team will work with IBM / Kyndryl and AT&T to move some CWS servers at the Orange Data Center. This move is scheduled for Tuesday, October 14, 2025, beginning at 5:00 PM and concluding at 11:00 PM.

Some CWS/CMS users may experience a slight delay in a transaction “if” they are connected to an Orange Data Center gateway CWS server during the scheduled maintenance window.

Other services such as Dedicated County Services, File Share, and FTP Services will be impacted for the four following Counties: Alpine, Colusa, Lassen, and Mariposa. These services will be down for the identified Counties during the scheduled maintenance window. Users from these four Counties will need to save their work and log out of CWS/CMS before the CWS servers are powered down and disconnected during the scheduled maintenance window.

Although the other Dedicated Counties and the Co-Existent Counties are not expected to have their access to CWS/CMS and their County services impacted by this activity, they may wish to save and log out of CWS/CMS prior to the maintenance window as a precaution.

This maintenance will not impact CARES-Live or CWS-CARES.

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.