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The California Department of Technology (CDT) reported a major incident, impacting multiple applications and services, caused by a CDT network outage. CDT has investigated the issue and has restored the services. There have not been any reported issues with CWS/CMS, CARES-Live, or CWS-CARES applications. There were reports of issues with connecting to the CDT Virtual Private Network and possibly to Citrix Server Based Computing (SBC).
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, or with using VPN or SBC, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Major Incident Status – CDT Network Outage - Services RESTORED
If unable to find a specific Bulletin, please contact Communications.