To all SPOC’s and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, December 19th, 2019 from 6:00 PM to 7:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There will be no access to the CARES-Live application during the maintenance window.
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.