December 05, 2019
Comms Unit
To all County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 6, 2019, at 7:00PM and concludes on Saturday, December 7, 2019, at 6:00AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.
No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
December 03, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Northern Regional User Group on December 3, 2019. Review the CWDS presentation slides online.
November 22, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Central Valley Regional User Group on November 22, 2019. Review the CWDS presentation slides online.
November 21, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Southern Regional User Group on November 21, 2019. Review the CWDS presentation slides online.
November 20, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Mountain Valley Regional User Group on November 20, 2019. Review the CWDS presentation slides online.
November 19, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Bay Area Regional User Group on November 7, 2019. Review the CWDS presentation slides online.
October 25, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Central Valley Regional User Group on October 25, 2019. Review the CWDS presentation slides online.
October 22, 2019
Comms Unit
Child Welfare Digital Services to deliver a project update to the Bay Area Regional User Group on November 7, 2019. Review the CWS/CMS presentation slides online after the event.
October 22, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Northern Regional User Group on October 22, 2019. Review the CWDS presentation slides online.
October 17, 2019
Comms Unit
Child Welfare Digital Services delivered a project update to the Southern Regional User Group on October 17, 2019. Review the CWDS presentation slides online.
