Event

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching– December 6-7, 2019| 7:00PM – 6:00AM

To all County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 6, 2019, at 7:00PM and concludes on Saturday, December 7, 2019, at 6:00AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

Northern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Northern Regional User Group on December 3, 2019. Review the CWDS presentation slides online.

Central Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Central Valley Regional User Group on November 22, 2019. Review the CWDS presentation slides online.

Southern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Southern Regional User Group on November 21, 2019. Review the CWDS presentation slides online.

Mountain Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Mountain Valley Regional User Group on November 20, 2019. Review the CWDS presentation slides online.

Bay Area Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Bay Area Regional User Group on November 7, 2019. Review the CWDS presentation slides online.

Central Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Central Valley Regional User Group on October 25, 2019. Review the CWDS presentation slides online.

Bay Area Regional User Group Presentation

Child Welfare Digital Services to deliver a project update to the Bay Area Regional User Group on November 7, 2019. Review the CWS/CMS presentation slides online after the event.

Northern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Northern Regional User Group on October 22, 2019. Review the CWDS presentation slides online.

Southern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Southern Regional User Group on October 17, 2019. Review the CWDS presentation slides online.