Project Update

CWDS Intake - Scrum Teams 1 through 4 Sprint Review

Intake - Scrum Teams 1 through 4 sprint review to be held on Jan. 25 to discuss their progress on the project. Join via webinar, link pending. 

CALS Sprint Review

CALS to hold a sprint review on Jan. 24 to discuss their progression the project. Join via Webinar, link pending.

Implementation Sprint Review

Implementation sprint review to be held on Jan. 24 to discuss their progress on the project. Join the webinar online. 

E.K. Associates Awarded Contract with CWDS Project

Child Welfare Digital Services (CWDS) has selected E.K. Associates to provide Service Desk support for resolving events, incidents, problems, and requests. CWDS envisions a new Service Desk support model that provides quicker response times to user problems with clear procedures for who to contact when service is unavailable. This new CWDS Service Desk will consist of both State and Contractor resources reporting to Zack Souza, CWDS Service Desk Manager.

CWDS expects the level of support to remain the same for Coexistent and Dedicated Counties. For Coexistent Counties, severity level 1 support will continue to be conducted by each organizations’ local IT support desk. For Dedicated Counties that do not have an existing local IT support desk, the new CWDS Service Desk will be implemented to provide severity level 1 and 2 support. The local IT support desk will refer unresolved CWS-CARES incidents to the new CWDS Service Desk for resolution.

CWS-CARES’ first code release, in March 2017, came six months before the selection and award of a system integrator, and two-to-three years before any working software would have occurred under the previous monolithic “waterfall” approach.

CWDS is pioneering the development and operation across a variety of environments to develop web/mobile applications, underlying technology platform, data architecture, and associated cloud infrastructure with diverse engineering teams utilizing an agile methodology based on the principles of user-centered design and iterative development. CWDS follows the practice of DevOps to provision, operate, and manage distributed application systems on the AWS elastic cloud infrastructure, and leverages free/open source technology including Java, Ruby on Rails, PostgreSQL. All code produced by the CWS-CARES project is licensed as open source.

Southern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Southern Regional User Group on January 18, 2018. Click here to view the presentation slides.

Mountain Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Mountain Valley Regional User Group on January 17, 2018. Review the presentation slides online.

Intake - Scrum Teams 1 through 4 Sprint Review

Intake and Scrum Teams 1 through 4 sprint review to be held January 11 to discuss their progress on the project. Attend the webinar online.

CALS Sprint Review

CALS sprint review to be held January 10 to discuss their progress on the project. Attend the webinar online.

CWDS Quarterly Stakeholder Forum

CWDS convenes a quarterly stakeholder forum onsite at CWDS Headquarters in Sacramento that is open to all stakeholders. Topics include a general update on our progress in developing digital services as well as specific topics focused on the individual digital service being developed, program policy, tools, testing, implementation, and other related project information. See the links below for materials from our October 10 meeting.

PowerPoint presentation slides:
Agenda and Slide Deck

Recordings of the sessions are available on the CWDS YouTube channel:
January 9, 2018 Quarterly Stakeholder Forum Video
Morning Session - Afternoon Session
 

Zack Souza named CWDS Service Desk Manager on CWS-CARES Project

On January 2, 2018, Zack Souza joined OSI/CWDS as the Service Desk Manager on the CWS-CARES Project. As the Service Desk Manager, Zack leads a team of 24/7 service desk specialists providing top tier support to CWS-CARES users.

Previously, Zack worked for California Department of Public Health (CDPH) as an Application Support Manager supporting a nationwide application for health care evaluator nurse/surveyors. He has worked for State of California since 2012 and in the information technology field for 18 years.

Zack earned his Bachelor of Government from Sacramento State, and a Master of Business Administration from University of Phoenix. He is also a graduate of the Information Technology Leadership Academy (ITLA 22) class of 2014-15, and holds a Project Management Professional (PMP) certification.

When not at work, Zack serves as the District Director of Toastmasters District 39. District 39 is a 501C3 non-profit, spans northern California & northern Nevada, and serves 3,000 members. A Toastmaster since 2004, Zack has attained the Distinguished Toastmaster designation—the highest level of educational achievement in the organization. Please join us in welcoming Zack to the team.