CARES RFA Pilot Counties:
May 21, 2024 UPDATE: Salesforce identified the cause of the performance degradation and implemented a fix that resolved the issue. Salesforce has noticed a positive impact to the performance of its services.
The CARES-RFA application should now be returned to normal performance.
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Salesforce is experiencing a service degradation. This degradation may impact CARES-RFA. Users should be able to access the CWS-CARES application; however, some functionality may be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible.
Salesforce is investigating the issue. Additional information will be shared as new updates are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
Production CWS-CARES Performance Slowness - RESOLVED
If unable to find a specific Bulletin, please contact Communications.