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July 19, 2024 UPDATE: Due to the CrowdStrike major incident, the CWS/CMS Release 9.4 deployment, originally scheduled for Saturday, July 20, 2024, has been postponed. The new release date is still to be determined.
The CARES-Live scheduled outage will also be postponed, to coincide with the new deployment date of the CWS/CMS Release 9.4. An update will be sent out once the new outage date is finalized.
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In support of the CWS/CMS Release 9.4 deployment scheduled for Saturday, July 20, 2024, from 5:00 AM to 1:00 PM, the CARES-Live application will also not be available during this CWS/CMS scheduled deployment.
Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Outage
If unable to find a specific Bulletin, please contact Communications.