All SPOCs and Technical Contacts in Amador, Del Norte, Lassen, Modoc, and Trinity Counties:
January 22, 2024 UPDATE: Verizon has reported that the fiber cut was repaired on Saturday, January 20, 2024, and that all services were available.
____________________________________________________________________________
The California Department of Technology (CDT) has reported a high-level outage impacting the Verizon network. This outage can cause a major impact to the CWS/CMS application, CARES-Live application, and other county services located on the impacted equipment.
CDT is working with Verizon to resolve the issue. There is currently no ETA for the resolution of this issue. Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Verizon High-Level Outage - RESOLVED
If unable to find a specific Bulletin, please contact Communications.