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August 2, 2024 UPDATE: The cause of yesterday’s CWS/CMS outage was found and fixed. A network interface located at the Gold Camp data center was faulty. It was repaired around 9:00 PM last night.
The issue has been resolved and connectivity to the CWS/CMS application is expected to be fully restored. If a county continues to experience an issue with connecting to CWS/CMS, please contact the IBM Help Desk at 800-428-8268 for assistance.
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The CWDS Office has received multiple reports of an outage impacting the CWS/CMS application. The CWDS teams are working with the California Department of Technology (CDT) on a resolution. Additional updates will be sent out as new information is received.
Action Required
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Reports of Outages impacting CWS/CMS Application - RESOLVED
If unable to find a specific Bulletin, please contact Communications.