ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, October 19, 2024, at 8:00 PM and concludes on Sunday, October 20, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CDT
CWS/CMS: CDT Service Desk Bulletin – SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 21, 2024, at 8:00 PM and concludes on Sunday, September 22, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 21, 2024, at 8:00 PM and concludes on Sunday, September 22, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 24 2024, at 8:00 PM and concludes on Sunday, August 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 24 2024, at 8:00 PM and concludes on Sunday, August 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 31, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 31, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Refresh ISE 2.7 to new version 3.2
All Dedicated County/Org SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Statistical Analysis Software (SAS) Upgrade
All Identified SAS Users in Specific Organizations:
The California Department of Technology (CDT) has scheduled an upgrade to the Statistical Analysis Software (SAS) on Sunday, August 4, 2024, beginning at 6:00 PM and concluding at 7:00 PM. During the upgrade window, SAS will not be available to users.
Action Required
Reschedule SAS reports if they conflict with the scheduled SAS upgrade window.
If users experience any issues with CWS/CMS or with SAS reports, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled an upgrade to the Statistical Analysis Software (SAS) on Sunday, August 4, 2024, beginning at 6:00 PM and concluding at 7:00 PM. During the upgrade window, SAS will not be available to users.
Action Required
Reschedule SAS reports if they conflict with the scheduled SAS upgrade window.
If users experience any issues with CWS/CMS or with SAS reports, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Major Incident Status – Multiple Services Unavailable - UPDATE
All SPOCs and Technical Contacts:
July 19, 2024 UPDATE: The CWDS Infrastructure team and IBM continue to work with the California Department of Technology (CDT) to resolve this issue. Multiple gateway servers have been restored and CWS/CMS transactions are being reported. However, there is no current estimate of when the system will be fully restored and all CWS/CMS servers and workstations are connected and up.
There are no reported issues with CARES-Live or CWS-CARES RFA connection issues.
Additional updates will be sent out as new information is received.
_________________________________________________________________________________
A major incident has affected many systems worldwide. Crowdstrike performed a code update on Thursday, July 18, 2024, which has caused Windows workstations and servers to crash. Impacted systems include CWS/CMS, CARES-Live, and Microsoft Windows. All Dedicated Counties are affected. All Co-Existent Counties which use Crowdstrike are also affected. Crowdstrike has implemented a fix, but actions are required to recover the affected systems.
The CWDS Infrastructure team and IBM are working with the California Department of Technology (CDT) to implement the fix. They started with the CWS/CMS application’s servers. Then they are working on the workstations.
Some servers and workstations use BitLocker encryption and require a recovery key. A solution for these encrypted items is being developed.
Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
July 19, 2024 UPDATE: The CWDS Infrastructure team and IBM continue to work with the California Department of Technology (CDT) to resolve this issue. Multiple gateway servers have been restored and CWS/CMS transactions are being reported. However, there is no current estimate of when the system will be fully restored and all CWS/CMS servers and workstations are connected and up.
There are no reported issues with CARES-Live or CWS-CARES RFA connection issues.
Additional updates will be sent out as new information is received.
_________________________________________________________________________________
A major incident has affected many systems worldwide. Crowdstrike performed a code update on Thursday, July 18, 2024, which has caused Windows workstations and servers to crash. Impacted systems include CWS/CMS, CARES-Live, and Microsoft Windows. All Dedicated Counties are affected. All Co-Existent Counties which use Crowdstrike are also affected. Crowdstrike has implemented a fix, but actions are required to recover the affected systems.
The CWDS Infrastructure team and IBM are working with the California Department of Technology (CDT) to implement the fix. They started with the CWS/CMS application’s servers. Then they are working on the workstations.
Some servers and workstations use BitLocker encryption and require a recovery key. A solution for these encrypted items is being developed.
Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, July 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, July 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – New Citrix Environment Migration - REMINDER
All SPOCs, Technical Contacts, and SBC Administrators:
May 31, 2024 UPDATE: The California Department of Technology (CDT) has rescheduled this Citrix environment migration from June 8, 2024, to Saturday, June 22, 2024.
_____________________________________________________________________
The California Department of Technology (CDT) has scheduled the migration of Server Based Computing Services (SBCS) users to a new Citrix environment. The migration window is scheduled for Saturday,June 8, 2024, beginning at 6:00 AM, and concluding at 2:00 PM.
During the migration window, users connected to the CWS/CMS application via SBCS, either through physical tokens, through ‘soft’ tokens, or through the ‘token-less’ environment used by Probation staff may be kicked out of the application or unable to log in to the SBCS environment. If users are kicked out the SBCS environment, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
May 31, 2024 UPDATE: The California Department of Technology (CDT) has rescheduled this Citrix environment migration from June 8, 2024, to Saturday, June 22, 2024.
_____________________________________________________________________
The California Department of Technology (CDT) has scheduled the migration of Server Based Computing Services (SBCS) users to a new Citrix environment. The migration window is scheduled for Saturday,
During the migration window, users connected to the CWS/CMS application via SBCS, either through physical tokens, through ‘soft’ tokens, or through the ‘token-less’ environment used by Probation staff may be kicked out of the application or unable to log in to the SBCS environment. If users are kicked out the SBCS environment, they will need to wait until the maintenance window is completed to sign back in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If unable to find a specific Bulletin, please contact Communications.