California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance
All SPOCs and Technical Contacts in Alpine, Del Norte, Lassen, and Trinity Counties:
The California Department of Technology (CDT) has scheduled maintenance, beginning on Thursday, September 3, 2026, at 10:00 PM, and concluding on Friday, September 4, 2026, at 5:00 AM. Users at the listed sites will experience interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
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Subject: CGEN Verizon Scheduled Maintenance |
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Reference Number: |
Change Request CHG0093274 |
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Event Date/Time: |
09/03/2026 @ 10:00 PM |
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Start Date/Time: |
09/03/2026 @ 10:00 PM |
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End Date/Time: |
09/04/2026 @ 05:00 AM |
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Summary: CGEN vendor Verizon will be performing scheduled network maintenance. The listed customer sites may experience downtime within the 7 hour window during the Verizon scheduled maintenance. |
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Action Requested: Customer is encouraged to verify access to their applications after vendor maintenance is completed. |
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Who is Affected:
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What to Expect: The listed customer site may experience downtime within the 7 hour window during the Verizon scheduled maintenance. |
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If you have questions or comments regarding this bulletin, please contact the 24/7 Data Center Service Desk at (916) 464-4311 or Service.Desk@state.ca.gov. |
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Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.