All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled an upgrade on their customer edge routers. The upgrade window occurs on Sunday, September 20, 2026, beginning at 7:00 AM and concluding at 3:00 PM.
The CWS/CMS and CARES-Live applications will experience outages lasting a total of one or two hours within the scheduled upgrade window.
Remote access via a Virtual Private Network (VPN) to the applications will not be impacted. Server Based Computing (SBC) users, if accessing through VPN/Zscaler, will also not be impacted.
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Service Desk Bulletin |
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Subject: Upgrading the code on CDT Customer Edge Routers. |
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Reference Number: |
CHG0093455 |
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Event Date/Time: |
09/20/2026 @ 07:00 AM |
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Start Date/Time: |
09/20/2026 @ 07:00 AM |
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End Date/Time: |
09/20/2026 @ 03:00 PM |
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Summary: CDT engineers will upgrade the code on 24 customer edge routers. |
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Action Requested: Customers are encouraged to test their connectivity after the maintenance window. |
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Who is Affected: CDE - California Department of Education CWDS - Child Welfare Digital Services CSAC - California Student Aid Commission CSD - Department of Community Services and Development DCSS - Department of Child Support Services CTC - Commission on Teacher Credentialing CDFA - Department of Food and Agriculture DHCS - Department of Health Care Services DOF - Department of Finance EDD - Employment Development Department CALEPA - Environmental Protection Agency HCD - Department of Housing and Community Development CSL - California State Library DMHC - Department of Managed Health Care MHSOAC - Mental Health Services Oversight and Accountability Commission Cal OES - Governor's Office of Emergency Services SCO - State Controller's Office CAHSRA - High-Speed Rail Authority OSPD - California State Public Defenders ALRB - Agricultural Labor Relations Board Go-Biz - Governor's Office of Business and Economic Development STO - State Treasurer's Office |
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What to Expect: Customer routers require multiple reload and will be down 1-2 hours during the maintenance window. |
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If you have questions or comments regarding this bulletin, please contact the 24/7 Department of Technology Service Desk at (916) 464-4311 or ServiceDesk@state.ca.gov. |
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Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at CWDS Service Desk during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.