Update
CAD / Business Objects Server Maintenance Scheduled
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Tuesday, October 25, 2022, beginning at 12:00 noon and concluding at 1:00 PM. There will be a five to ten minute interruption to CAD Business Objects (BO) / Business Intelligence (BI) during the maintenance window.
Any BO reports scheduled to run during this timeframe will not be affected.
Action Required
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
Any BO reports scheduled to run during this timeframe will not be affected.
Action Required
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
CWS-CARES Scheduled Maintenance – November 2, 2022| 6:00 PM – 9:00 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Wednesday, November 2, 2022, beginning at 6:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will remain accessible for pilot counties Contra Costa, Fresno, Placer, Riverside, and Santa Clara.
However, document generation functionality will not be available for CWS-CARES users during this maintenance window.
Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS Statewide Templates Update
All SPOCs:
The following CWS/CMS Statewide Template, that is found under the CDSS radio button when generating a form, will be removed from the application on Thursday, October 27, 2022. This template was recently added as a System Form in CWS/CMS on September 27, 2022:
Judicial Form
Action Required: None.
The following CWS/CMS Statewide Template, that is found under the CDSS radio button when generating a form, will be removed from the application on Thursday, October 27, 2022. This template was recently added as a System Form in CWS/CMS on September 27, 2022:
Judicial Form
- JV-237 (version 10/21): Proof of Service - Short-Term Residential Therapeutic Program Placement
Action Required: None.
FFA Web-App Information Missing from LIS – UPDATE
All SPOCs and Technical Contacts:
October 14, 2022, UPDATE:
The issue has been resolved, and all homes are showing in LIS and uploaded to CWS/CMS and CARES-Live.
_____________________________________________________________________________
CWDS has received reports that some home information entered by FFAs into the FFA Web-App are not being received by LIS and, therefore, not displaying in CWS/CMS and CARES-Live. We are currently troubleshooting this issue. There is currently no ETA for resolution. Updates will be provided upon receipt.
Action Required
October 14, 2022, UPDATE:
The issue has been resolved, and all homes are showing in LIS and uploaded to CWS/CMS and CARES-Live.
_____________________________________________________________________________
CWDS has received reports that some home information entered by FFAs into the FFA Web-App are not being received by LIS and, therefore, not displaying in CWS/CMS and CARES-Live. We are currently troubleshooting this issue. There is currently no ETA for resolution. Updates will be provided upon receipt.
Action Required
- If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
- If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Internet Explorer 11 (IE 11) Update
All SPOCs and Technical Contacts:
CWS/CMS Training Portal
A few years ago a feature in CWS/CMS application was implemented, allowing users to access the CWS/CMS Training Portal website directly via the Help menu link within the application:
The CWS/CMS application is coded to open the link within the Internet Explorer 11 (IE 11) web browser. IE 11 is out of support from Microsoft. Some county IT support staff may have disabled IE 11 for their users.
If IE 11 is not accessible on the workstation, the link does not perform any action and the user remains in the CWS/CMS application.
Workaround
A workaround for this issue is to open the CWS/CMS Training Portal directly within the preferred web browser. Logging in to the CWS/CMS Training Portal is required to access all of the documents located on the website. If assistance is needed with creating logon credentials for the CWS/CMS Training Portal, there is a How to register on CWS/CMS website video found on the CWS/CMS Training portal landing page.
For counties that still allow access to IE 11, there is no issue with this link. The CWS/CMS Training Portal will open, as expected.
Next Steps
The CWDS Project is still determining the next steps regarding which web browser to use instead of IE 11 and when this change will be implemented.
Citrix Environment
On a separate, but related topic, many production and training sites within Citrix also, currently, open in IE 11. The CWDS Office is working along with the California Department of Technology (CDT) to determine the web browser to replace IE 11.
Action Required
If unable to access the CWS/CMS Training Portal, directly from the CWS/CMS Help menu link, then perform a workaround by opening the preferred web browser and logging in directly to the Training website.
CWS/CMS Training Portal
A few years ago a feature in CWS/CMS application was implemented, allowing users to access the CWS/CMS Training Portal website directly via the Help menu link within the application:
The CWS/CMS application is coded to open the link within the Internet Explorer 11 (IE 11) web browser. IE 11 is out of support from Microsoft. Some county IT support staff may have disabled IE 11 for their users.
If IE 11 is not accessible on the workstation, the link does not perform any action and the user remains in the CWS/CMS application.
Workaround
A workaround for this issue is to open the CWS/CMS Training Portal directly within the preferred web browser. Logging in to the CWS/CMS Training Portal is required to access all of the documents located on the website. If assistance is needed with creating logon credentials for the CWS/CMS Training Portal, there is a How to register on CWS/CMS website video found on the CWS/CMS Training portal landing page.
For counties that still allow access to IE 11, there is no issue with this link. The CWS/CMS Training Portal will open, as expected.
Next Steps
The CWDS Project is still determining the next steps regarding which web browser to use instead of IE 11 and when this change will be implemented.
Citrix Environment
On a separate, but related topic, many production and training sites within Citrix also, currently, open in IE 11. The CWDS Office is working along with the California Department of Technology (CDT) to determine the web browser to replace IE 11.
Action Required
If unable to access the CWS/CMS Training Portal, directly from the CWS/CMS Help menu link, then perform a workaround by opening the preferred web browser and logging in directly to the Training website.
California Department of Education - Updated Providers List – REVISED
All SPOCs and Technical Contacts:
REVISED: Please see the attached spreadsheet referenced in this communication.
______________________________________________________________________________________
On Friday, September 23, 2022, the list of Education Providers in the CWS/CMS application was updated with data obtained from the California Department of Education (CDE). During this update, several Education Providers in the application were end dated. This occurs whenever an existing CWS/CMS Education Provider no longer shows up as an active Education Provider in the data obtained from CDE.
Attached is a list of all closed Public Education Providers and all closed Private Education Providers that were end dated during this update. This information is being provided to assist counties with determining if any data corrections are needed.
Action Required
Review the attached list of closed Education Providers; if the county determines a data correction may be needed, contact the Application Support team at osicwdsAppSupport@osi.ca.gov or Customer Relations.
REVISED: Please see the attached spreadsheet referenced in this communication.
______________________________________________________________________________________
On Friday, September 23, 2022, the list of Education Providers in the CWS/CMS application was updated with data obtained from the California Department of Education (CDE). During this update, several Education Providers in the application were end dated. This occurs whenever an existing CWS/CMS Education Provider no longer shows up as an active Education Provider in the data obtained from CDE.
Attached is a list of all closed Public Education Providers and all closed Private Education Providers that were end dated during this update. This information is being provided to assist counties with determining if any data corrections are needed.
Action Required
Review the attached list of closed Education Providers; if the county determines a data correction may be needed, contact the Application Support team at osicwdsAppSupport@osi.ca.gov or Customer Relations.
County Access to Data (CAD) Business Objects (BO) Production Repository Report Purge
All CAD Contacts and CWS SPOCs:
On Saturday, October 22, 2022, all of the data sets from the County Access to Data (CAD) Business Objects (BO) production repository reports, with data older than three years, will be purged. As previously discussed during the recent CAD User Group meetings, this purge activity will be part of the ongoing effort to maintain the size and performance of the CAD system. Purged reports will still be available and can be refreshed, as required.
If you require a data set to be archived, it is recommended that you save the report as a local Excel or text file prior to the purge date.
This purge activity will be a regular process. In the future, depending on the growth of the repository reports, the purges may take place monthly or quarterly. After evaluating the amount of space recovered by the purge, the data age limit may be reduced from three years to two years.
Action Required
If you require a data set to be archived, it is recommended that you save the report as a local Excel or text file prior to the purge date.
On Saturday, October 22, 2022, all of the data sets from the County Access to Data (CAD) Business Objects (BO) production repository reports, with data older than three years, will be purged. As previously discussed during the recent CAD User Group meetings, this purge activity will be part of the ongoing effort to maintain the size and performance of the CAD system. Purged reports will still be available and can be refreshed, as required.
If you require a data set to be archived, it is recommended that you save the report as a local Excel or text file prior to the purge date.
This purge activity will be a regular process. In the future, depending on the growth of the repository reports, the purges may take place monthly or quarterly. After evaluating the amount of space recovered by the purge, the data age limit may be reduced from three years to two years.
Action Required
If you require a data set to be archived, it is recommended that you save the report as a local Excel or text file prior to the purge date.
CWDS Website Updates - REMINDER
All SPOCs, Training Contacts, Technical Contacts, and SBC Administrators:
Effective, September 1, 2022, the CWS/CMS website (https://www.hwcws.cahwnet.gov/) will be decommissioned and will no longer be available.
Saved Bookmarks
Bookmarks pointing to the CWS/CMS website will need to be deleted as they will no longer work beginning 9/1/2022. Please make sure to point to the CWDS Website at https://cwds.ca.gov for updated information.
Recommendation- Whitelisting of emails for web applications
Please inform your technical support to whitelist emails from noreply@cwds.ca.gov.
For the Server Based Computing (SBC) and Data Deletion Request (DDR) applications: these web applications will generate emails back to the user when requests are submitted. The emails will come from a noreply@cwds.ca.gov email address. Counties will need to make sure to whitelist that email address to avoid those emails being rejected.
There has been a lot of progress on this effort. Please see below for the go-live dates for those applications and other updates:
___________________________________________________________________________________________
Move, Add, Change (MAC) Application:
Update: A new MAC Form for counties to submit a MAC to the Project Office was created and shared with all counties. Please contact Customer Relations to obtain a copy of the MAC Form.
Note: A new web application will not be developed at this time. Go-Live Date: 8/15/22
___________________________________________________________________________________________
Server Based Computing (SBC) Application:
Update: The new SBC application will be deployed on the CWDS Website (https://cwds.ca.gov/). County SBC Admins that had access to the existing SBC application will be migrated into the new SBC application.
Note: A temporary SBC Form was created and shared with all counties to use until the new SBC application goes live. Please contact Customer Relations to obtain a copy of the SBC Form. Go-Live Date: 8/31/22
___________________________________________________________________________________________
System Change Request (SCR) Site:
Update: Users requiring access to the SCR Site will need to request a new Username and password. Once the request is submitted, an email will be sent back containing the username, password and the web address to log into the SCR Site. Please see the updated SCR Site Credentials Request document for instructions on how to request login credentials beginning on 8/31/22. Go-Live Date: 8/31/22
___________________________________________________________________________________________
Data Deletion Request (DDR) Application:
Update: The new DDR application will be deployed on the CWDS Website. Authorized users that have access to the current DDR application will be migrated into the new DDR application. Go-Live Date: 8/31/22
___________________________________________________________________________________________
Documents and Guides from the CWS/CMS Website:
Update: Work is underway to build a new “CWS/CMS Users” page on the CWDS Website. However, until that new page is created, please contact Customer Relations to obtain a copies of documents and guides, etc. that were previously on the legacy CWS/CMS website. Go-Live Date: TBD
___________________________________________________________________________________________
Existing Sites/links that are not impacted by this change:
Please contact Customer Relations with any questions and to obtain a copy of the MAC Form and/or the SBC Form that will be used prior to Go-Live. Additionally, Customer Relations can provide copies of documents and guides that would normally be on the legacy CWS/CMS website.
Effective, September 1, 2022, the CWS/CMS website (https://www.hwcws.cahwnet.gov/) will be decommissioned and will no longer be available.
Saved Bookmarks
Bookmarks pointing to the CWS/CMS website will need to be deleted as they will no longer work beginning 9/1/2022. Please make sure to point to the CWDS Website at https://cwds.ca.gov for updated information.
Recommendation- Whitelisting of emails for web applications
Please inform your technical support to whitelist emails from noreply@cwds.ca.gov.
For the Server Based Computing (SBC) and Data Deletion Request (DDR) applications: these web applications will generate emails back to the user when requests are submitted. The emails will come from a noreply@cwds.ca.gov email address. Counties will need to make sure to whitelist that email address to avoid those emails being rejected.
There has been a lot of progress on this effort. Please see below for the go-live dates for those applications and other updates:
___________________________________________________________________________________________
Move, Add, Change (MAC) Application:
Update: A new MAC Form for counties to submit a MAC to the Project Office was created and shared with all counties. Please contact Customer Relations to obtain a copy of the MAC Form.
Note: A new web application will not be developed at this time. Go-Live Date: 8/15/22
___________________________________________________________________________________________
Server Based Computing (SBC) Application:
Update: The new SBC application will be deployed on the CWDS Website (https://cwds.ca.gov/). County SBC Admins that had access to the existing SBC application will be migrated into the new SBC application.
Note: A temporary SBC Form was created and shared with all counties to use until the new SBC application goes live. Please contact Customer Relations to obtain a copy of the SBC Form. Go-Live Date: 8/31/22
___________________________________________________________________________________________
System Change Request (SCR) Site:
Update: Users requiring access to the SCR Site will need to request a new Username and password. Once the request is submitted, an email will be sent back containing the username, password and the web address to log into the SCR Site. Please see the updated SCR Site Credentials Request document for instructions on how to request login credentials beginning on 8/31/22. Go-Live Date: 8/31/22
___________________________________________________________________________________________
Data Deletion Request (DDR) Application:
Update: The new DDR application will be deployed on the CWDS Website. Authorized users that have access to the current DDR application will be migrated into the new DDR application. Go-Live Date: 8/31/22
___________________________________________________________________________________________
Documents and Guides from the CWS/CMS Website:
Update: Work is underway to build a new “CWS/CMS Users” page on the CWDS Website. However, until that new page is created, please contact Customer Relations to obtain a copies of documents and guides, etc. that were previously on the legacy CWS/CMS website. Go-Live Date: TBD
___________________________________________________________________________________________
Existing Sites/links that are not impacted by this change:
- CWDS Website
- Training Portal
- CARES Implementation Portal
- Business Intelligence Portal
- CWS Data Quality Portal
- Probation Access link
Please contact Customer Relations with any questions and to obtain a copy of the MAC Form and/or the SBC Form that will be used prior to Go-Live. Additionally, Customer Relations can provide copies of documents and guides that would normally be on the legacy CWS/CMS website.
Issues with the CWS/CMS Website – UPDATE #6
All SPOCs and Technical Contacts:
August 15, 2022 UPDATE: The issues impacting the CWS/CMS website appear to be continuing and we do not expect to have this resolved before September 1, 2022. A few updates and workarounds have been developed. These will aid the counties for several of the applications located on the CWS/CMS website in their temporary use before they are permanently moved to the CWDS website by September 1, 2022.
Data Deletion Request (DDR) Application – If a DDR is required, have the person authorized to submit DDRs send a request, via encrypted email, to the DDR mailbox (at cwsddel@osi.ca.gov). Include the following information, at a minimum, in the request:
Move, Add, Change (MAC) Application – For MAC requests (i.e., County requested changes that will affect the CWS/CMS application or network), please complete the MAC Form and email it to the MAC email mailbox (at CWS_MAC@osi.ca.gov).
Documents on the CWS/CMS Website – Please contact Customer Relations (at CWS_CustRel@osi.ca.gov) for any document you would have normally obtained from the CWS/CMS Website and/or behind the County Logon.
___________________________________________________________________________________________
August 3, 2022 UPDATE: The CWDS Office continues to work on a solution for the issues with the CWS/CMS website. There is a temporary workaround that has been developed to make the Release 9.1 final requirements documents available for reference. These documents will be staged on the CWS/CMS Training Portal website, under the ‘Documents’ tab of the ‘Member Portal.’
Users will need to log in to the CWS/CMS Portals website (self-registration to the website is available) to be able to view the documents. Users connecting directly from the CWS/CMS application’s Help menu will automatically be logged in.
After clicking on the ‘Documents’ link, click on the ‘Application Support’ link, then on the ‘Release 9.1 Documents’ link to locate the documents.
The release documents will still be posted to the CWS/CMS website; however they are also being added to the Training Portal in case the CWS/CMS website is inaccessible.
_______________________________________________________________________________________
August 2, 2022 UPDATE: The CWDS Office has received increased reports of issues of users unable to access the County Logon area of the CWS/CMS website. We continue to work on resolving this issue. There is no ETA of when the issue will be resolved or mitigated. We appreciate your patience and will provide updates as the situation continues.
_______________________________________________________________________________________
July 15, 2022 UPDATE: We continue to receive reports from multiple counties that the "500-Internal Server Error" is still occurring intermittently. If you encounter this issue, documents may not be accessible. Therefore, if you need a document from the 'County Logon" area, please reach out to Customer Relations, and we will work on providing you with those documents. Thank you for your patience.
County Assistance: If you receive the error, providing us additional details can help with our troubleshooting efforts. We appreciate your support:
July 13, 2022 UPDATE: The CWDS Office is aware the reboot performed last night did not resolve this issue. We are receiving reports from multiple counties that the "500-Internal Server Error" is still occurring. There is no ETA on when it will be resolved. Additional communications will be shared as we receive new updates.
________________________________________________________________________________
July 12, 2022 UPDATE: In researching the intermittent issue with the CWS/CMS website, the CWDS Infrastructure Team has decided on a possible solution; the CWS/CMS website’s server will be rebooted. This will cause a temporary outage of the CWS/CMS website while the server is getting back online.
To minimize impact, the server reboot will occur after normal business hours. The reboot will occur tonight at 5:00 PM. The length of time that the website and other resources will be unavailable is unknown; however, it is anticipated to not last more than one hour.
_________________________________________________________________________________
The CWDS Office is aware of issues with the CWS/CMS website and is working to resolve them as soon as possible. There have been no reported issues with either the CWDS website or the CWS/CMS Portals website.
There is no current ETA on when the issues will be resolved. Additional communications will be shared as we receive new updates regarding this issue.
Action Required
Follow the directions/workarounds provided in the August 15, 2022 UPDATE above if a DDR, SBC, or MAC request needs to be requested before the applications are moved to the new CWDS website on September 1 2022 and the CWS/CMS website is inaccessible.
August 15, 2022 UPDATE: The issues impacting the CWS/CMS website appear to be continuing and we do not expect to have this resolved before September 1, 2022. A few updates and workarounds have been developed. These will aid the counties for several of the applications located on the CWS/CMS website in their temporary use before they are permanently moved to the CWDS website by September 1, 2022.
Data Deletion Request (DDR) Application – If a DDR is required, have the person authorized to submit DDRs send a request, via encrypted email, to the DDR mailbox (at cwsddel@osi.ca.gov). Include the following information, at a minimum, in the request:
- Incident Ticket Number (IBM ticket number)
- DDR Requestor Info (Name, Phone, Email) – for contact purposes
- CWS/CMS User ID
- CWS/CMS ID (22-Character ID of Case/Referral/Client etc.)
- DDR Action Category (Referral Delete / Case Delete / Client Delete / etc.) – provide action being requested for the DDR
- Action Description – a brief description / justification of why the DDR is required
Move, Add, Change (MAC) Application – For MAC requests (i.e., County requested changes that will affect the CWS/CMS application or network), please complete the MAC Form and email it to the MAC email mailbox (at CWS_MAC@osi.ca.gov).
Documents on the CWS/CMS Website – Please contact Customer Relations (at CWS_CustRel@osi.ca.gov) for any document you would have normally obtained from the CWS/CMS Website and/or behind the County Logon.
___________________________________________________________________________________________
August 3, 2022 UPDATE: The CWDS Office continues to work on a solution for the issues with the CWS/CMS website. There is a temporary workaround that has been developed to make the Release 9.1 final requirements documents available for reference. These documents will be staged on the CWS/CMS Training Portal website, under the ‘Documents’ tab of the ‘Member Portal.’
Users will need to log in to the CWS/CMS Portals website (self-registration to the website is available) to be able to view the documents. Users connecting directly from the CWS/CMS application’s Help menu will automatically be logged in.
After clicking on the ‘Documents’ link, click on the ‘Application Support’ link, then on the ‘Release 9.1 Documents’ link to locate the documents.
The release documents will still be posted to the CWS/CMS website; however they are also being added to the Training Portal in case the CWS/CMS website is inaccessible.
_______________________________________________________________________________________
August 2, 2022 UPDATE: The CWDS Office has received increased reports of issues of users unable to access the County Logon area of the CWS/CMS website. We continue to work on resolving this issue. There is no ETA of when the issue will be resolved or mitigated. We appreciate your patience and will provide updates as the situation continues.
_______________________________________________________________________________________
July 15, 2022 UPDATE: We continue to receive reports from multiple counties that the "500-Internal Server Error" is still occurring intermittently. If you encounter this issue, documents may not be accessible. Therefore, if you need a document from the 'County Logon" area, please reach out to Customer Relations, and we will work on providing you with those documents. Thank you for your patience.
County Assistance: If you receive the error, providing us additional details can help with our troubleshooting efforts. We appreciate your support:
- Were you on a VPN connection from a remote location or in the office?
- Browser
- What were you trying to access on the site?
- Any other pertinent information
July 13, 2022 UPDATE: The CWDS Office is aware the reboot performed last night did not resolve this issue. We are receiving reports from multiple counties that the "500-Internal Server Error" is still occurring. There is no ETA on when it will be resolved. Additional communications will be shared as we receive new updates.
________________________________________________________________________________
July 12, 2022 UPDATE: In researching the intermittent issue with the CWS/CMS website, the CWDS Infrastructure Team has decided on a possible solution; the CWS/CMS website’s server will be rebooted. This will cause a temporary outage of the CWS/CMS website while the server is getting back online.
To minimize impact, the server reboot will occur after normal business hours. The reboot will occur tonight at 5:00 PM. The length of time that the website and other resources will be unavailable is unknown; however, it is anticipated to not last more than one hour.
_________________________________________________________________________________
The CWDS Office is aware of issues with the CWS/CMS website and is working to resolve them as soon as possible. There have been no reported issues with either the CWDS website or the CWS/CMS Portals website.
There is no current ETA on when the issues will be resolved. Additional communications will be shared as we receive new updates regarding this issue.
Action Required
Follow the directions/workarounds provided in the August 15, 2022 UPDATE above if a DDR, SBC, or MAC request needs to be requested before the applications are moved to the new CWDS website on September 1 2022 and the CWS/CMS website is inaccessible.
Intermittent Issues with the CWS/CMS Website – UPDATE #4
All SPOCs and Technical Contacts:
August 2, 2022 UPDATE: The CWDS Office has received increased reports of issues of users unable to access the County Logon area of the CWS/CMS website. We continue to work on resolving this issue. There is no ETA of when the issue will be resolved or mitigated. We appreciate your patience and will provide updates as the situation continues.
_______________________________________________________________________________________
July 15, 2022 UPDATE: We continue to receive reports from multiple counties that the "500-Internal Server Error" is still occurring intermittently. If you encounter this issue, documents may not be accessible. Therefore, if you need a document from the 'County Logon" area, please reach out to Customer Relations, and we will work on providing you with those documents. Thank you for your patience.
County Assistance: If you receive the error, providing us additional details can help with our troubleshooting efforts. We appreciate your support:
July 13, 2022 UPDATE: The CWDS Office is aware the reboot performed last night did not resolve this issue. We are receiving reports from multiple counties that the "500-Internal Server Error" is still occurring. There is no ETA on when it will be resolved. Additional communications will be shared as we receive new updates.
______________________________________________________________________________________________
July 12, 2022 UPDATE: In researching the intermittent issue with the CWS/CMS website, the CWDS Infrastructure Team has decided on a possible solution; the CWS/CMS website’s server will be rebooted. This will cause a temporary outage of the CWS/CMS website while the server is getting back online.
To minimize impact, the server reboot will occur after normal business hours. The reboot will occur tonight at 5:00 PM. The length of time that the website and other resources will be unavailable is unknown; however, it is anticipated to not last more than one hour.
______________________________________________________________________________________________
The CWDS Office is aware of intermittent issues with the CWS/CMS website and is working to resolve them as soon as possible. Reported issues are the bulletins are not showing on both the ‘What’s New’ and the ‘Bulletins’ sections of the website. Also, some people are receiving error messages when trying to log in behind the ‘County Logon’ section of the website.
There have been no reported issues with either the CWDS website or the CWS/CMS Portals website.
There is no current ETA on when the intermittent issues will be resolved. Additional communications will be shared as we receive new updates regarding this issue.
Action Required
Call in a ticket with the IBM Help Desk (800-428-8268) and ask it to be related to Master Ticket #IN11608451 if the stated issues with the CWS/CMS website return.
August 2, 2022 UPDATE: The CWDS Office has received increased reports of issues of users unable to access the County Logon area of the CWS/CMS website. We continue to work on resolving this issue. There is no ETA of when the issue will be resolved or mitigated. We appreciate your patience and will provide updates as the situation continues.
_______________________________________________________________________________________
July 15, 2022 UPDATE: We continue to receive reports from multiple counties that the "500-Internal Server Error" is still occurring intermittently. If you encounter this issue, documents may not be accessible. Therefore, if you need a document from the 'County Logon" area, please reach out to Customer Relations, and we will work on providing you with those documents. Thank you for your patience.
County Assistance: If you receive the error, providing us additional details can help with our troubleshooting efforts. We appreciate your support:
- Were you on a VPN connection from a remote location or in the office?
- Browser
- What were you trying to access on the site?
- Any other pertinent information
July 13, 2022 UPDATE: The CWDS Office is aware the reboot performed last night did not resolve this issue. We are receiving reports from multiple counties that the "500-Internal Server Error" is still occurring. There is no ETA on when it will be resolved. Additional communications will be shared as we receive new updates.
______________________________________________________________________________________________
July 12, 2022 UPDATE: In researching the intermittent issue with the CWS/CMS website, the CWDS Infrastructure Team has decided on a possible solution; the CWS/CMS website’s server will be rebooted. This will cause a temporary outage of the CWS/CMS website while the server is getting back online.
To minimize impact, the server reboot will occur after normal business hours. The reboot will occur tonight at 5:00 PM. The length of time that the website and other resources will be unavailable is unknown; however, it is anticipated to not last more than one hour.
______________________________________________________________________________________________
The CWDS Office is aware of intermittent issues with the CWS/CMS website and is working to resolve them as soon as possible. Reported issues are the bulletins are not showing on both the ‘What’s New’ and the ‘Bulletins’ sections of the website. Also, some people are receiving error messages when trying to log in behind the ‘County Logon’ section of the website.
There have been no reported issues with either the CWDS website or the CWS/CMS Portals website.
There is no current ETA on when the intermittent issues will be resolved. Additional communications will be shared as we receive new updates regarding this issue.
Action Required
Call in a ticket with the IBM Help Desk (800-428-8268) and ask it to be related to Master Ticket #IN11608451 if the stated issues with the CWS/CMS website return.
- ← Previous
- 1
- 2
- 3
- Next →