December 06, 2024
Communications
All SPOCs, Technical Contacts, and CAD Contacts:
December 6, 2024 UPDATE: The CWDS Office and IBM have scheduled an outage for the Business Objects (BO) server to update the branding on the Business Intelligence login screen. Following the update, the branding will return to the normal CWDS branding instead of the generic SAP screens. The scheduled BO maintenance outage will be on Tuesday, December 10, 2024, beginning at 4:00 PM and concluding at 4:30 PM.
BO will not be available during the scheduled outage.
The CWDS Office and IBM continue to work with the vendor on the issue regarding transferring reports to and from the Rich Client server. An additional update will be provided once the fix for that issue has been determined.
_________________________________________________________________________________
November 21, 2024 UPDATE: After working with the Business Objects vendor, IBM and the CWDS Infrastructure team are reporting that Business Objects is now up and operational, with a few limited issues / differences that remain to be resolved.
Please Note: The login screens will look a bit different. Generic SAP screens will be used temporarily and will be updated at a later date (please see screenshot below).
In addition, there appears to be an issue with transferring reports from Rich Client to the server and back. IBM and the Infrastructure team will work with the vendor as a fix for this specific continuing issue becomes available.
Screenshot of the generic login screen:
__________________________________________________________________________________________
November 20, 2024 UPDATE: Several issues have been identified after the installation of the Business Objects patch upgrade. Work is taking place now to resolve those issues and a communication will be shared once resolved.
_______________________________________________________________________
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
Action Required
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
December 06, 2024
Communications
To: Child Welfare Directors, Child Welfare Director-Alternates, Tribal Leadership, Probation Leadership, and Core Constituents CC: All CARES SPOCs and Implementation Coordinators
Child Welfare Leadership and Core Constituents,
As part of our ongoing effort to provide you greater insight into upcoming meetings for the CWS-CARES project, please see the updated CWS-CARES Meeting Calendar for December 2024, January 2025, and February 2025. This calendar includes all meetings hosted by the CWS-CARES project, including Core Constituent demonstrations, implementation meetings, and key workgroups.
This calendar includes the following Core Constituent sessions:
- Prototype Demonstrations: Core Constituents see some of the feedback they provided in the Prototype Demonstrations reflected in CWS-CARES and provide further feedback on the developed product.
- Build Review Demonstrations: Core Constituents see some of the feedback they provided in the Prototype Demonstrations reflected in CWS-CARES and provide further feedback on the developed product.
- Milestone User Feedback: Participants test specific functionalities for a subset of milestones in CWS-CARES, scheduled for January 6 - January 17, 2025. Core Constituents were requested to recruit participants for this feedback activity. Note: Extended User Scenario Testing (EUST) 2, where Participants test end-to-end real-world scenarios in CWS-CARES, begins in March 2025 and will be reflected on the March calendar.
Action Required
Please share this information with those at your organization you feel should be informed. Note: This calendar is point-in-time and subject to change. The CWS-CARES project aims to deliver a sustainable, more real-time calendar solution that will be accessible to all meeting participants and leadership in the future.
If you have any questions, please contact CWS_CustRel@osi.ca.gov.
November 26, 2024
Communications
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Workstations for November 2024:
- MS Windows 10 22H2 Patches
MS24-NOV: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5046613 (x64) Important
- MS Windows 2016 (LTSB) Patches
MS24-NOV: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5046612 (x64) Important
- MS Office 2016 Patches
MS24-NOV: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002653 Important
MS24-NOV: Security Update for Microsoft Word 2016 - Word 2016 - KB5002619 Important
- Office 365 Patches
Office 365 Version 16.0.18129.20116 Available - Current Channel - Office 365 Important Unspecified
- Google Chrome Patches
Google Chrome 131.0.6778.70 High
Action Required
No action is required. Informational only.
November 21, 2024
Communications
All SPOCs, Technical Contacts, and CAD Contacts:
November 21, 2024 UPDATE: After working with the Business Objects vendor, IBM and the CWDS Infrastructure team are reporting that Business Objects is now up and operational, with a few limited issues / differences that remain to be resolved.
Please Note: The login screens will look a bit different. Generic SAP screens will be used temporarily and will be updated at a later date (please see screenshot below).
In addition, there appears to be an issue with transferring reports from Rich Client to the server and back. IBM and the Infrastructure team will work with the vendor as a fix for this specific continuing issue becomes available.
Screenshot of the generic login screen:
__________________________________________________________________________________________
November 20, 2024 UPDATE: Several issues have been identified after the installation of the Business Objects patch upgrade. Work is taking place now to resolve those issues and a communication will be shared once resolved.
_______________________________________________________________________
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
Action Required
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
November 20, 2024
Communications
All SPOCs, Technical Contacts, and CAD Contacts:
November 20, 2024 FINAL UPDATE: The installation of the Business Objects patch upgrade has completed. Business Objects is now accessible; however, users may experience degraded performance while the Business Objects server catches up on the scheduled jobs from this morning. The CWDS Infrastructure team and IBM are monitoring for potential issues.
NOTE: Web Intelligence Rich Client users may need to update their workstation installation of the client.
_______________________________________________________________________
November 20, 2024 UPDATE: This is a reminder that the Business Objects production environment is not available this morning, to install a patch update. A follow-up communication will be sent out once the environment has become available, estimated to occur at around 12:00 Noon.
_____________________________________________________________________________
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
Action Required
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
November 19, 2024
Communications
All SPOCs:
As discussed at the last CARES-Live Meeting in September, we will now be using a newly added ‘Role’ on the CWDS website (cwds.ca.gov) as our foundation for the CARES-Live Quarterly Meeting attendees list. This new ‘Role’ allows a user to self-select it to be added to the new CARES-Live Quarterly Meeting series, beginning in January 2025.
In an effort to form this list and perform some distribution list cleanup, we kindly ask that you follow the steps detailed in the attached ‘CARES-Live Profile – Create Account’ document, to add the role to your CWDS website profile.
Please complete this by 5:00 PM on November 27, 2024, so that we have sufficient time to create the new CARES-Live Quarterly Meeting series and send out the invite to everyone who wants to participate in the meeting.
Action Required
Please share this information with any relevant individuals in your organization who may be interested in attending this meeting series.
If you have any questions or issues on the process to add this role to your profile, please reach out to Customer Relations.
November 14, 2024
Communications
All SPOCs, Technical Contacts, and CAD Contacts:
UPDATE: We are applying a patch to address this Business Objects issue, which will be implemented in both the Training and Production Environments. These environments will be unavailable during the following patch periods:
- Training Environment - November 19th, 8:00 AM to 12:00 PM
- Production Environment - November 20th, 8:00 AM to 12:00 PM
Action Required
If users experience any issues please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
_____________________________________________________________________________
An issue has been discovered with the current version of Business Objects used with the CWS/CMS application.
Issue Description:
Whenever a numeric field, such as government entity code, is used as a condition in a data provider (query), the query will run correctly the first time. Whenever the data provider is edited, the system will return a type mismatch error and require the user to remove and re-add the condition. The query will then run, as long as it is not edited again.
This only appears to be an issue with numeric fields; character fields, such as Client Name, do not experience this issue. Once the query is run, it operates normally as long as the user does not go back and edit the data provider. The user can refresh the data and save, as well as edit the report formatting, without issue.
Issue Resolution:
A patch level update will be required to resolve the issue. The CWDS Office and IBM are evaluating the next Business Objects patch to determine if it will resolve the issue, without generating any new issues. There is currently no estimated time of when the patch will be implemented. Additional updates will be sent out as new information is received.
Workaround:
When Business Objects informs the user of a type mismatch error after a numeric field is used as a condition in a data provider, and the data provider is edited, then the user must remove and re-enter the condition. The query will run, without issue, as long as the data provider is not edited again.
Action Required
Until the issue is corrected with the appropriate patch update, users will need to perform the workaround listed above, by removing and re-entering the condition when they receive a type mismatch error message.
November 08, 2024
Communications
Child Welfare Leadership and Core Constituents,
As part of our ongoing effort to provide you greater insight into upcoming meetings for the CWS-CARES project, please see the attached updated CWS-CARES Meeting Calendar for November and December 2024 and January 2025. This calendar includes all meetings hosted by the CWS-CARES project, including Core Constituent demonstrations, implementation meetings, and key workgroups.
The calendar includes Core Constituent Build Review Demonstrations, which are a follow up to the Core Constituent Demonstrations of CARES prototypes that occurred in September and October. Participants may see feedback they provided during the prototype demonstrations incorporated into this Build Review. Please note that the CARES Product Team is still prioritizing some of the feedback and suggestions from the previous sessions. Please also note that invites will come from either the PaaS SI Product Team or the Rework mailboxes.
The CWS-CARES project is in the process of identifying Milestone User Feedback session dates for January 2025. Milestone User Feedback is a feedback period to test specific functionalities for a subset of milestones in the developed product before Extended User Scenario Testing (EUST), which will begin in March 2025.
Action Required
Please share this information with those at your organization you feel should be informed. Note: This calendar is point-in-time and subject to change. The CWS-CARES project aims to deliver a sustainable, more real-time calendar solution that will be accessible to all meeting participants and leadership in the future. If you have any questions, please contact CWS_CustRel@osi.ca.gov.
November 08, 2024
Communications
CWS SPOCs and existing APD Contacts:
We are pleased to announce an update to the Child Welfare Digital Services (CWDS) Contacts page on the CWDS website. In an ongoing effort to provide better customer service related to Child Welfare Services/Case Management System (CWS/CMS) Advance Planning Documents (APD), a new Advance Planning Document Contact is being added to the CWDS Contacts page under the CWS tab. This new contact type addition will go live on Monday, December 2, 2024. This website update is intended to support the California Department of Social Services (CDSS), Child Welfare System Branch (CWSB) in its efforts to proactively communicate APD updates and guidance to the relevant county contacts.
We anticipate that this outreach initiative will provide improved support to county and tribal staff in the submission of APDs and will facilitate a more efficient review and approval process by CDSS for these requests.
Screenshot Showing New Advance Planning Document Contact:
Initial addition of Users
CDSS is working with the CWDS Web Team to add the known APD Contacts for each county. Again, these will begin to appear on Monday, December 2, 2024.
How to be added as a APD Contact
Single Points Of Contact (SPOC) can utilize the CWDS County Contacts Page Guide (attached) to add staff to this new contact area. Please contact your SPOC in order to be added.
Action Required
For questions related to this communication, please reach out to the CWSB at CWSB-Fiscal@otsi.ca.gov.
November 01, 2024
Communications
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for October 2024:
MS Windows 10 22H2 Patches
MS24-OCT: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 - KB5044020 (x64) Important
MS24-OCT: Cumulative Update for Windows 10 - KB5044273 (x64) Critical
MS Windows 10 21H2 Patches
MS24-OCT: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 - KB5044020 (x64) Important
MS24-OCT: Cumulative Update for Windows 10 - KB5044273 (x64) Critical
MS Windows 1607 (LTSB) Patches
MS24-OCT: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - KB5044021 (x64) Important
MS24-OCT: Cumulative Update for Windows 10 Version 1607 - KB5044293 (x64) Important
MS Office 2016 Patches
MS24-OCT: Security Update for Microsoft Excel 2016 - KB5002643 Important
MS24-OCT: Security Update for Microsoft Office 2016 - KB5002635 Important
Office 365 Patches
Office 365 Version 16.0.18025.20104 Available - Current Channel - Office 365 (English (United States)) Important - Unspecified
Mozilla Firefox Patches
TS - Mozilla Firefox (x64) 128.3.1 ESR Available 10/1/2024 – High mfsa2024-47
Action Required
No action is required. Informational only.
