The feedback you have provided in our quarterly Core Constituent Surveys is driving meaningful improvement in how we communicate, collaborate, and enhance the CWS-CARES experience. We are sharing a summary of the completed and in progress actions we have taken from your feedback.
Changes Made Based on Your Feedback
- Enhanced Feedback Process: You expressed a desire for better visibility into the status of the feedback you provide and clearer communication about the feedback process.
- You can view the status of your feedback at any time through the new centralized user feedback tool in Microsoft Teams.
- The Core Constituent Infographic provides an overview or roles, responsibilities, and the feedback process.
- Improved Meeting Scheduling and Experience: You shared that meetings should be scheduled in advance, a clear view of upcoming meetings should be available for planning, and agendas should include enough detail to help determine who needs to attend and assist with scheduling.
- A standardized Core Constituent Demonstration meeting invite template now includes specific details on agenda items and scenarios.
- The CWS-CARES Meeting Calendar is published monthly to reflect a 3 month view of upcoming meetings, including Core Constituent demonstrations, implementation meetings, and key workgroups. In Spring 2025, we will transition to a real-time meeting calendar on the CWDS webpage, ensuring accurate and up-to-date scheduling.
- Core Constituent demonstrations and key meetings are now scheduled at least 1 month in advance.
- Streamlined Access to Key Information: You requested big picture updates, an updated project roadmap, functionality updates, and demonstrations comparing CWS/CMS and CWS-CARES.
- The CARES Compass: Executive Summary and CARES Explorer: Project Newsletter keep stakeholders informed about project updates, including deep dives into service areas, system functionality, and interfaces.
- The updated CWDS Planning Roadmap is now available on the CWDS webpage.
- The CARES Experiences Timeline reflects organization activities and tasks that provide experiences for direct observation or participation in CWS-CARES up to Version 1 Go-Live.
- The Stakeholder Briefings include Product demonstrations with side-by-side comparisons of CWS/CMS and CWS-CARES.
These items are planning for release in Spring 2025 to further enhance transparency and engagement:
- A Real-Time Meeting Calendar: A new CWDS Meeting & Event Calendar will launch on the webpage, ensuring accurate, up-to-date scheduling with direct access for Core Constituents.
- Big-Picture Project Updates: A Project Progress Summary will provide updates on CWS-CARES progress, including updates on Product, External Systems and Data Conversion, User Engagement, Implementation/OCM/Training, and Project Announcements/Engagement Opportunities.
- Core Constituent Orientation Guide: This resource will provide onboarding support resources for new Core Constituents, including links to key resources.
Share Your Feedback in the Next Survey
We want to continue improving based on your input, and your participation is essential. Stay tuned for a request to complete the next Core Constituent Survey in March 2025.
Action Required
Please share this information with those at your organization who need to be updated.