All Dedicated County SPOCs and Technical Contacts:
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
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The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Dedicated County Internet Access Issue - RESOLVED
If unable to find a specific Bulletin, please contact Communications.