August 09, 2023
Communications
All SPOCs, Training Contacts, and Technical Contacts in San Bernardino and Santa Barbara Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for San Bernardino County and Santa Barbara County for Tuesday, August 22, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs, Training Contacts, and Technical Contacts in Mono County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Mono County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Modoc County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Modoc County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Lassen and Mariposa Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Lassen County and Mariposa County for Thursday, August 17, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs, Training Contacts, and Technical Contacts in Inyo County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Inyo County for Wednesday, August 16, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Del Norte County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Del Norte County for Wednesday, August 16, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 09, 2023
Communications
All SPOCs and Technical Contacts in Alpine and Colusa Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Alpine County and Colusa County for Tuesday, August 15, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
August 01, 2023
Communications
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, August 4, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.25 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
July 25, 2023
Communications
SPOCs and Technical Contacts:
EFFECTIVE JULY 27, 2023, CARES-Live 2.8.25 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 6:00 PM on Thursday, July 27, 2023, and conclude at 9:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.25:
- Snapshot Application is modified to prevent the user from entering invalid characters in Name field along with other infrastructure changes and security patches.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
June 28, 2023
Communications
All SPOCs and Technical Contacts:
June 28, 2023 Update: The connection issue with the CARES-Live application has been resolved. The Facility Search function is available.
The CWDS project has identified a connection issue with the CARES-Live application, causing the Facility Search (FS) function not to be available. We are working to resolve this issue. Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
