All SPOCs and Technical Contacts:
The CWDS project has identified a connection issue with the CARES-Live application, causing the Facility Search (FS) function not to be available. We are working to resolve this issue. Status updates for this incident will be provided as they are received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Facility Search - Outage Incident
If unable to find a specific Bulletin, please contact Communications.