All SPOCs and Technical Contacts:
September 3, 2024 UPDATE: The IBM team implemented the fix for incident ticket IN11723987 in production on Saturday, August 31, morning as scheduled. The implementation was successful with no issues. If a county continues to experience an issue, please contact the IBM Help Desk at 800-428-8268 for assistance.
_________________________________________________________________________
An issue has been discovered with the Release 9.4 code that went live on Saturday, August 17. When searching for a Service Provider, if the user selects the 'Search Blank Names Only' check box, no results are being returned.
As a workaround, unchecking the 'Search Blank Names Only' check box will show all results, including those with blank names, which will appear at the top.
The code issue has been identified, and IBM is working on a fix. The fix is planned to be implemented on Saturday, August 31 at 10:00 AM and will be implemented in the background with no outage or impact to end users.
Action Required
No action is needed from county technical staff to implement this update.
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS
CWS/CMS: CAD Business Objects - Issue
All SPOCs, Technical Contacts, and CAD Contacts:
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, September 2, 2024. It was rebooted this morning at 7:30 AM, and the service was restored. However, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact Chris Lovejoy if you require more information regarding this issue.
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, September 2, 2024. It was rebooted this morning at 7:30 AM, and the service was restored. However, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact Chris Lovejoy if you require more information regarding this issue.
CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
- Please contact one of your County CAD Contacts to request a CAD ID.
- You can locate your County CAD list of contacts on the CWDS website.
- Location: Child Welfare Digital Services (ca.gov) >County Info (TAB)> County Contacts>(Select) your county>(Scroll down to find your) ‘CAD Contact’
- You can locate your County CAD list of contacts on the CWDS website.
- If your County CAD Contact is unavailable, contact IBM, Chris Lovejoy at Chris.Lovejoy@osi.ca.gov, or the CWS Operations Team at cwsoperationsteam@osi.ca.gov
- Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
- Explore the new BI Interface from Friday, August 9, through Friday, September 13.
- If you have issues, contact Chris Lovejoy at Chris.Lovejoy@osi.ca.gov
CWS/CMS: Temporary Pause of Data Quality Workgroup
All Data Quality Analysts and SPOCs:
Thank you for your ongoing support of CWS/CMS Data Quality clean up, engagement in the Data Quality workshops, and formulation of CWS/CMS System Changes that support Data Quality improvements. All the work efforts you have been engaged in will have a great impact to the success in the conversion of your CWS/CMS data to CWS-CARES. We are sending this email to make you aware that the project remains committed in supporting county data clean up and encourages counties to continue to leverage the Data Quality portal on the CWDS website for information related to opportunities to continue to perform ongoing data cleanup efforts.
Due to administrative delays, you will see a temporary pause for the Data Quality workgroup monthly engagement starting with the September 2024 planned meeting. A meeting cancellation is forthcoming. The project is seeking to reprocure Data Quality services that will continue to support your efforts. We are hoping to reengage the Data Quality workgroup within the next few months and encourage workgroup members that are part of the CARES Data Conversion workgroup to remain plugged into that effort. We would like to also thank James Sidebotham for his devotion to this workgroup and the extraordinary measurable accomplishments it has made over the past years. Stay tuned for more information in the upcoming month on when the workgroup will reengage.
Action Required
Continue to leverage the Data Quality portal on the CWDS website for information related to opportunities to continue to perform ongoing data cleanup efforts
Thank you for your ongoing support of CWS/CMS Data Quality clean up, engagement in the Data Quality workshops, and formulation of CWS/CMS System Changes that support Data Quality improvements. All the work efforts you have been engaged in will have a great impact to the success in the conversion of your CWS/CMS data to CWS-CARES. We are sending this email to make you aware that the project remains committed in supporting county data clean up and encourages counties to continue to leverage the Data Quality portal on the CWDS website for information related to opportunities to continue to perform ongoing data cleanup efforts.
Due to administrative delays, you will see a temporary pause for the Data Quality workgroup monthly engagement starting with the September 2024 planned meeting. A meeting cancellation is forthcoming. The project is seeking to reprocure Data Quality services that will continue to support your efforts. We are hoping to reengage the Data Quality workgroup within the next few months and encourage workgroup members that are part of the CARES Data Conversion workgroup to remain plugged into that effort. We would like to also thank James Sidebotham for his devotion to this workgroup and the extraordinary measurable accomplishments it has made over the past years. Stay tuned for more information in the upcoming month on when the workgroup will reengage.
Action Required
Continue to leverage the Data Quality portal on the CWDS website for information related to opportunities to continue to perform ongoing data cleanup efforts
CWS/CMS: CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 24 2024, at 8:00 PM and concludes on Sunday, August 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 24 2024, at 8:00 PM and concludes on Sunday, August 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS: Major Incident Status – Unable to Authenticate to VPN - RESOLVED
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) reported a major incident, Virtual Private Network (VPN) users were unable to authenticate connectivity. CDT is investigating the issue.
CDT has since reported that the issue has been resolved. The CWDS Infrastructure Team and IBM are testing to confirm that the issue has been fixed. However, if new reports are received of continuing issues with VPN, we will send out an update with the revised status.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) reported a major incident, Virtual Private Network (VPN) users were unable to authenticate connectivity. CDT is investigating the issue.
CDT has since reported that the issue has been resolved. The CWDS Infrastructure Team and IBM are testing to confirm that the issue has been fixed. However, if new reports are received of continuing issues with VPN, we will send out an update with the revised status.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 31, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 31, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS Release 9.4 and Interim Release 9.4.0 (3-Day Reminder) Bulletin
Release 9.4 will be implemented on Saturday, August 17, 2024
The application outage begins on Saturday, August 17, 2024 at 5:00 AM and will most likely complete around 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once the outage is complete.
Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 9.4 updates are being applied.
Customer support will be available from the IBM Helpdesk at (800) 428-8268.
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file was made available on Friday, June 28, 2024 for technical staff to begin testing the installation of the release. The code is located on the CWSDFSr share in the following location:
By Friday, June 28, 2024, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R94 folder. This file must exist on the workstation for the installation of Release 9.4 to take place on or after August 17, 2024.
Dedicated County users should do the following on the night before the release:
The application outage begins on Saturday, August 17, 2024 at 5:00 AM and will most likely complete around 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once the outage is complete.
Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 9.4 updates are being applied.
Customer support will be available from the IBM Helpdesk at (800) 428-8268.
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file was made available on Friday, June 28, 2024 for technical staff to begin testing the installation of the release. The code is located on the CWSDFSr share in the following location:
- \CODEDIST\Staging\R94
By Friday, June 28, 2024, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R94 folder. This file must exist on the workstation for the installation of Release 9.4 to take place on or after August 17, 2024.
Dedicated County users should do the following on the night before the release:
- Restart (reboot) the workstation and log into Windows (aka the "welcome screen").
- Restart again and do not log into Windows.
- Leave the workstation powered on.
CWS/CMS: CDT Service Desk Bulletin – Refresh ISE 2.7 to new version 3.2
All Dedicated County/Org SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled a refresh project to upgrade our current Cisco Identity Services Engine server. The refresh window will occur on Thursday, August 18, 2024, beginning at 4:00 AM and concluding at 7:00 AM. Within the refresh window, Dedicated County users who use VPN to access the CWS/CMS application will experience a five-minute service disruption even if the user is already logged in.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Reports of Outages impacting CWS/CMS Application - RESOLVED
All SPOCs and Technical Contacts:
August 2, 2024 UPDATE: The cause of yesterday’s CWS/CMS outage was found and fixed. A network interface located at the Gold Camp data center was faulty. It was repaired around 9:00 PM last night.
The issue has been resolved and connectivity to the CWS/CMS application is expected to be fully restored. If a county continues to experience an issue with connecting to CWS/CMS, please contact the IBM Help Desk at 800-428-8268 for assistance.
______________________________________________________________________
The CWDS Office has received multiple reports of an outage impacting the CWS/CMS application. The CWDS teams are working with the California Department of Technology (CDT) on a resolution. Additional updates will be sent out as new information is received.
Action Required
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
August 2, 2024 UPDATE: The cause of yesterday’s CWS/CMS outage was found and fixed. A network interface located at the Gold Camp data center was faulty. It was repaired around 9:00 PM last night.
The issue has been resolved and connectivity to the CWS/CMS application is expected to be fully restored. If a county continues to experience an issue with connecting to CWS/CMS, please contact the IBM Help Desk at 800-428-8268 for assistance.
______________________________________________________________________
The CWDS Office has received multiple reports of an outage impacting the CWS/CMS application. The CWDS teams are working with the California Department of Technology (CDT) on a resolution. Additional updates will be sent out as new information is received.
Action Required
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.