All CWS/CMS SPOCs and Technical Contacts:
It has come to the attention of the CWDS Project that Facility Type 'Resource Family Home,' received from LIS, is displaying as 'Foster Family Agency Certified Resource Family Home' in CWS/CMS.
The CWDS Project is now working with the California Department of Social Services (CDSS) partners that manage LIS to research and understand the impact.
We will provide additional updates in the future as more information becomes available.
Action Required
No action is required. Informational only.
CWS/CMS
CWS/CMS: CAD / Business Objects Server Maintenance Scheduled - REMINDER - April 14, 2024 | 8 AM - 1 PM
All SPOCs, Technical Contacts, and CAD Contacts:
April 11, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance window is scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday,April 7, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
April 11, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance window is scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday,
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
CWS/CMS: Important steps when opening a Secure Automated File Exchange (SAFE) Ticket
All SPOCs and Technical Contacts:
We want to provide some important reminders when calling the IBM Help Desk to open a SAFE ticket.
Additionally, when the Operations Team member is working with the customer, they will ask them if your County has Business Objects (BO) reports that have been set to run overnight.
If yes, please follow these steps:
Action Required
No action is required. Informational only.
We want to provide some important reminders when calling the IBM Help Desk to open a SAFE ticket.
- Please provide a phone number, such as a mobile number, where an Operations Team member assigned to those SAFE tickets can reach the person directly or immediately.
- Please do not provide a desk phone number if that is not the best number to reach the contact person.
Additionally, when the Operations Team member is working with the customer, they will ask them if your County has Business Objects (BO) reports that have been set to run overnight.
If yes, please follow these steps:
- Immediately change the temporary SAFE password to a permanent one.
- The user will then need to authenticate into their BO Admin Tool and sync this tool with their (permanent) SAFE password.
Action Required
No action is required. Informational only.
CWS/CMS Microsoft Teams Channels Set Up – REMINDER
All CWS/CMS SPOCs and Technical Contacts:
April 2, 2024 UPDATE: This is a reminder that beginning today, April 2, 2024, CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts will begin to see county/organization MS Teams channels in their MS Teams application. The naming convention selected for the channels is: MO_Reports_Countyname.
We have also linked the MS Teams M&O Reports – Quick Guide which provides a general overview of the MS Teams application and its use in sharing the CWS/CMS User ID, Windows Workstation and the CANS Duplicates reports.
If you have any questions regarding this process, please reach out to Customer Relations at CWS_CustRel@osi.ca.gov .
__________________________________________________________________________
March 20, 2024 UPDATE: At this time, we would like to provide CWS SPOCS and CWS Technical Contacts with an update on MS Teams use in sharing specific CWS/CMS Reports as well as the CANS Duplicate Reports. After reviewing the feedback from our testing counties, we have determined that use of MS Teams can move forward.
We plan on going live with all county CWS SPOCS, SPOC Backups, and CWS Technical Contacts starting April 2, 2024. The rollout of MS Teams will be completed on a phased approach. Beginning on the morning of April 2, 2024, we will add users to the MS Teams county/organizations channels following this schedule:
We are confident that the use of MS Teams will be a mutual benefit to our counties/organizations as well as to CWDS in sharing specific reports and eliminating the need to email these sensitive reports, which has been problematic.
Beginning on April 2, 2024, CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts will begin to see county/organization MS Teams channels in their MS Teams application. The naming convention selected for the channels is: MO_Reports_Countyname. This name will be used since these reports fall under Maintenance & Operations. We hope this prevents any confusion with the other existing CARES Workgroup MS Team channels that some county/organization staff may have access to now.
This is a sample screenshot of how it would look in MS Teams.
Once the user clicks on the County/Organization MS Teams Channel, this will be the folder structure under the Files tab in MS Teams:
Channel / Folder Access
CWS SPOCS and CWS SPOC Backups will be granted access to all the folders shown above. However, CWS Technical Contacts will only be granted access to the CWS CMS User ID Reports and Windows Workstation Reports folders and not the CANS Duplicates folder.
For additional security, all documents contained in these folders will be password protected. Your Customer Relations team member will provide you with those passwords in a separate encrypted communication.
Thank you in advance for your patience as we begin rolling out MS Teams to the CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts.
If you have any questions regarding this process, please reach out to Customer Relations at CWS_CustRel@osi.ca.gov .
__________________________________________________________________________
The CWDS Project is excited to announce that Microsoft Teams (MS Teams) will soon be used by CWS/CMS as method to share reports previously sent via encrypted emails. MS Teams will support sharing various reports, including the following:
A major difference in the use of MS Teams for CWS/CMS, as opposed to its use in CARES, is that each individual county/organization will have a siloed/isolated County MS Teams channel. Due to the nature and security of the reports to be shared, only the Single Points Of Contacts (SPOCs) and Technical Contacts will have access to these county MS Teams channels. Additionally, channel members from one County will not be able to access or view another County’s MS Team channel.
Starting on March 11, 2024, a small subset of counties will assist CWDS in testing access to MS Teams for the use mentioned above. Those test counties are:
Please send Customer Relations an email if your county does not plan to use MS Teams for collaboration with the CWDS Project at this time. Customer Relations will document your county’s decision and/or identify a future timeframe to explore setting up an MS Teams channel with your county.
Action Required
Please reply by March 15, 2024 if your county does not plan to use MS Teams at this time or in the near future.
April 2, 2024 UPDATE: This is a reminder that beginning today, April 2, 2024, CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts will begin to see county/organization MS Teams channels in their MS Teams application. The naming convention selected for the channels is: MO_Reports_Countyname.
We have also linked the MS Teams M&O Reports – Quick Guide which provides a general overview of the MS Teams application and its use in sharing the CWS/CMS User ID, Windows Workstation and the CANS Duplicates reports.
If you have any questions regarding this process, please reach out to Customer Relations at CWS_CustRel@osi.ca.gov .
__________________________________________________________________________
March 20, 2024 UPDATE: At this time, we would like to provide CWS SPOCS and CWS Technical Contacts with an update on MS Teams use in sharing specific CWS/CMS Reports as well as the CANS Duplicate Reports. After reviewing the feedback from our testing counties, we have determined that use of MS Teams can move forward.
We plan on going live with all county CWS SPOCS, SPOC Backups, and CWS Technical Contacts starting April 2, 2024. The rollout of MS Teams will be completed on a phased approach. Beginning on the morning of April 2, 2024, we will add users to the MS Teams county/organizations channels following this schedule:
| Date – Onboarding of users | Region |
| 4/2/24 | Bay Area region counties |
| 4/2/24 | Mountain Valley region counties |
| 4/2/24 | Southern region counties |
| 4/3/24 | Central Valley region counties |
| 4/3/24 | Northern region counties Yurok and Karuk Tribes |
We are confident that the use of MS Teams will be a mutual benefit to our counties/organizations as well as to CWDS in sharing specific reports and eliminating the need to email these sensitive reports, which has been problematic.
Beginning on April 2, 2024, CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts will begin to see county/organization MS Teams channels in their MS Teams application. The naming convention selected for the channels is: MO_Reports_Countyname. This name will be used since these reports fall under Maintenance & Operations. We hope this prevents any confusion with the other existing CARES Workgroup MS Team channels that some county/organization staff may have access to now.
This is a sample screenshot of how it would look in MS Teams.
Once the user clicks on the County/Organization MS Teams Channel, this will be the folder structure under the Files tab in MS Teams:
Channel / Folder Access
CWS SPOCS and CWS SPOC Backups will be granted access to all the folders shown above. However, CWS Technical Contacts will only be granted access to the CWS CMS User ID Reports and Windows Workstation Reports folders and not the CANS Duplicates folder.
For additional security, all documents contained in these folders will be password protected. Your Customer Relations team member will provide you with those passwords in a separate encrypted communication.
Thank you in advance for your patience as we begin rolling out MS Teams to the CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts.
If you have any questions regarding this process, please reach out to Customer Relations at CWS_CustRel@osi.ca.gov .
__________________________________________________________________________
The CWDS Project is excited to announce that Microsoft Teams (MS Teams) will soon be used by CWS/CMS as method to share reports previously sent via encrypted emails. MS Teams will support sharing various reports, including the following:
- CANS Duplicate Reports
- Windows Workstation Reports
- CWS/CMS User ID Clean Up Reports
A major difference in the use of MS Teams for CWS/CMS, as opposed to its use in CARES, is that each individual county/organization will have a siloed/isolated County MS Teams channel. Due to the nature and security of the reports to be shared, only the Single Points Of Contacts (SPOCs) and Technical Contacts will have access to these county MS Teams channels. Additionally, channel members from one County will not be able to access or view another County’s MS Team channel.
Starting on March 11, 2024, a small subset of counties will assist CWDS in testing access to MS Teams for the use mentioned above. Those test counties are:
- Fresno
- Placer
- Sacramento
- San Diego
- Shasta
- Solano
Please send Customer Relations an email if your county does not plan to use MS Teams for collaboration with the CWDS Project at this time. Customer Relations will document your county’s decision and/or identify a future timeframe to explore setting up an MS Teams channel with your county.
Action Required
Please reply by March 15, 2024 if your county does not plan to use MS Teams at this time or in the near future.
CAD / Business Objects Server Maintenance Scheduled - UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday,April 7, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
March 28, 2024 UPDATE: The CAD/Business Objects (BO) server maintenance has been rescheduled to the following week. The maintenance window is now scheduled for Sunday, April 14, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
_____________________________________________________________________
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday,
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
CDT Service Desk Bulletin – Gold Camp Switch Upgrade
All SPOCs, Technical Contacts, and CAD Contacts:
The California Department of Technology (CDT) has scheduled a change window on Sunday, June 9, 2024, to upgrade switches at the Gold Camp Data Center. The change window will begin at 4:00 AM and conclude at 8:00 AM. The CWS/CMS application and the CARES-Live application will both experience up to a 40-minute interruption in service within the change window. There is no impact to connectivity to CWS-CARES. Business Objects (BO) access and BO reports will be impacted within the change window.
Action Required:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CAD Administrators
Review scheduled BO reports and rerun the report jobs, as necessary.
The California Department of Technology (CDT) has scheduled a change window on Sunday, June 9, 2024, to upgrade switches at the Gold Camp Data Center. The change window will begin at 4:00 AM and conclude at 8:00 AM. The CWS/CMS application and the CARES-Live application will both experience up to a 40-minute interruption in service within the change window. There is no impact to connectivity to CWS-CARES. Business Objects (BO) access and BO reports will be impacted within the change window.
Action Required:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CAD Administrators
Review scheduled BO reports and rerun the report jobs, as necessary.
CWS/CMS: March 2024 Microsoft Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for March 2024:
Windows 10 22H2: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5035845 (x64) Critical
Google Chrome: Google Chrome 122.0.6261.129 High
Visio: Security Update for Microsoft Visio 2016 - KB5002565 Important
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for March 2024:
Windows 10 22H2: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5035845 (x64) Critical
Google Chrome: Google Chrome 122.0.6261.129 High
Visio: Security Update for Microsoft Visio 2016 - KB5002565 Important
Action Required
No action is required. Informational only.
CWS/CMS Microsoft Teams Channels Set Up - UDPATE
All CWS/CMS SPOCs and Technical Contacts:
March 20, 2024 UPDATE: At this time, we would like to provide CWS SPOCS and CWS Technical Contacts with an update on MS Teams use in sharing specific CWS/CMS Reports as well as the CANS Duplicate Reports. After reviewing the feedback from our testing counties, we have determined that use of MS Teams can move forward.
We plan on going live with all county CWS SPOCS, SPOC Backups, and CWS Technical Contacts starting April 2, 2024. The rollout of MS Teams will be completed on a phased approach. Beginning on the morning of April 2, 2024, we will add users to the MS Teams county/organizations channels following this schedule:
We are confident that the use of MS Teams will be a mutual benefit to our counties/organizations as well as to CWDS in sharing specific reports and eliminating the need to email these sensitive reports, which has been problematic.
Beginning on April 2, 2024, CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts will begin to see county/organization MS Teams channels in their MS Teams application. The naming convention selected for the channels is: MO_Reports_Countyname. This name will be used since these reports fall under Maintenance & Operations. We hope this prevents any confusion with the other existing CARES Workgroup MS Team channels that some county/organization staff may have access to now.
This is a sample screenshot of how it would look in MS Teams.
Once the user clicks on the County/Organization MS Teams Channel, this will be the folder structure under the Files tab in MS Teams:
Channel / Folder Access
CWS SPOCS and CWS SPOC Backups will be granted access to all the folders shown above. However, CWS Technical Contacts will only be granted access to the CWS CMS User ID Reports and Windows Workstation Reports folders and not the CANS Duplicates folder.
For additional security, all documents contained in these folders will be password protected. Your Customer Relations team member will provide you with those passwords in a separate encrypted communication.
Thank you in advance for your patience as we begin rolling out MS Teams to the CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts.
If you have any questions regarding this process, please reach out to Customer Relations at CWS_CustRel@osi.ca.gov.
__________________________________________________________________________
The CWDS Project is excited to announce that Microsoft Teams (MS Teams) will soon be used by CWS/CMS as method to share reports previously sent via encrypted emails. MS Teams will support sharing various reports, including the following:
On January 2, 2024, it was shared that the use of MS Teams would be implemented on a phased approach, starting with the CARES Analytics Workgroup on January 8, 2024. This work was completed by our CARES Data Infrastructure (CDI) lead engineer, Craig Woody, in partnership with OTSI’s Information Technology Office (ITO). Thanks to that effort, we feel that it can now be expanded to use for CWS/CMS report sharing.
A major difference in the use of MS Teams for CWS/CMS, as opposed to its use in CARES, is that each individual county/organization will have a siloed/isolated County MS Teams channel. Due to the nature and security of the reports to be shared, only the Single Points Of Contacts (SPOCs) and Technical Contacts will have access to these county MS Teams channels. Additionally, channel members from one County will not be able to access or view another County’s MS Team channel.
Starting on March 11, 2024, a small subset of counties will assist CWDS in testing access to MS Teams for the use mentioned above. Those test counties are:
Please send Customer Relations an email if your county does not plan to use MS Teams for collaboration with the CWDS Project at this time. Customer Relations will document your county’s decision and/or identify a future timeframe to explore setting up an MS Teams channel with your county.
Action Required
Please reply by March 15, 2024 if your county does not plan to use MS Teams at this time or in the near future.
March 20, 2024 UPDATE: At this time, we would like to provide CWS SPOCS and CWS Technical Contacts with an update on MS Teams use in sharing specific CWS/CMS Reports as well as the CANS Duplicate Reports. After reviewing the feedback from our testing counties, we have determined that use of MS Teams can move forward.
We plan on going live with all county CWS SPOCS, SPOC Backups, and CWS Technical Contacts starting April 2, 2024. The rollout of MS Teams will be completed on a phased approach. Beginning on the morning of April 2, 2024, we will add users to the MS Teams county/organizations channels following this schedule:
| Date – Onboarding of users | Region |
| 4/2/24 | Bay Area region counties |
| 4/2/24 | Mountain Valley region counties |
| 4/2/24 | Southern region counties |
| 4/3/24 | Central Valley region counties |
| 4/3/24 | Northern region counties Yurok and Karuk Tribes |
We are confident that the use of MS Teams will be a mutual benefit to our counties/organizations as well as to CWDS in sharing specific reports and eliminating the need to email these sensitive reports, which has been problematic.
Beginning on April 2, 2024, CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts will begin to see county/organization MS Teams channels in their MS Teams application. The naming convention selected for the channels is: MO_Reports_Countyname. This name will be used since these reports fall under Maintenance & Operations. We hope this prevents any confusion with the other existing CARES Workgroup MS Team channels that some county/organization staff may have access to now.
This is a sample screenshot of how it would look in MS Teams.
Once the user clicks on the County/Organization MS Teams Channel, this will be the folder structure under the Files tab in MS Teams:
Channel / Folder Access
CWS SPOCS and CWS SPOC Backups will be granted access to all the folders shown above. However, CWS Technical Contacts will only be granted access to the CWS CMS User ID Reports and Windows Workstation Reports folders and not the CANS Duplicates folder.
For additional security, all documents contained in these folders will be password protected. Your Customer Relations team member will provide you with those passwords in a separate encrypted communication.
Thank you in advance for your patience as we begin rolling out MS Teams to the CWS SPOCS, CWS SPOC Backups, and CWS Technical Contacts.
If you have any questions regarding this process, please reach out to Customer Relations at CWS_CustRel@osi.ca.gov.
__________________________________________________________________________
The CWDS Project is excited to announce that Microsoft Teams (MS Teams) will soon be used by CWS/CMS as method to share reports previously sent via encrypted emails. MS Teams will support sharing various reports, including the following:
- CANS Duplicate Reports
- Windows Workstation Reports
- CWS/CMS User ID Clean Up Reports
On January 2, 2024, it was shared that the use of MS Teams would be implemented on a phased approach, starting with the CARES Analytics Workgroup on January 8, 2024. This work was completed by our CARES Data Infrastructure (CDI) lead engineer, Craig Woody, in partnership with OTSI’s Information Technology Office (ITO). Thanks to that effort, we feel that it can now be expanded to use for CWS/CMS report sharing.
A major difference in the use of MS Teams for CWS/CMS, as opposed to its use in CARES, is that each individual county/organization will have a siloed/isolated County MS Teams channel. Due to the nature and security of the reports to be shared, only the Single Points Of Contacts (SPOCs) and Technical Contacts will have access to these county MS Teams channels. Additionally, channel members from one County will not be able to access or view another County’s MS Team channel.
Starting on March 11, 2024, a small subset of counties will assist CWDS in testing access to MS Teams for the use mentioned above. Those test counties are:
- Fresno
- Placer
- Sacramento
- San Diego
- Shasta
- Solano
Please send Customer Relations an email if your county does not plan to use MS Teams for collaboration with the CWDS Project at this time. Customer Relations will document your county’s decision and/or identify a future timeframe to explore setting up an MS Teams channel with your county.
Action Required
Please reply by March 15, 2024 if your county does not plan to use MS Teams at this time or in the near future.
CWS/CMS: Remote County Testing Release 9.4 Support of O365 with the CWS/CMS Application - Reminder
All SPOCs, and Training Contacts:
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.4 Support of O365 with the CWS/CMS Application County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.4 Support of O365 with the CWS/CMS Application which is scheduled for delivery to the Counties on July 20, 2024.
The CTW for Release 9.4 will be conducted in a remote setting via Server Based Computing (SBC) soft tokens.
The deadline to register is Friday, March 22, 2024.
System Change Requests (SCRs) included in this release are:
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
CWDS is seeking fifteen (15) County staff members for each of the VB6 twelve (12) sessions (2 sessions per day).
R9.4 SCRs in the VB6 Environment:
Tuesday, April 16, 2024 (AM or PM session)
Wednesday, April 17, 2024 (AM or PM session)
Thursday, April 18, 2024 (AM or PM session)
Tuesday, April 23, 2024 (AM or PM session)
Wednesday, April 24, 2024 (AM or PM session)
Thursday, April 25, 2024 (AM or PM session)
CWDS is seeking fifteen (15) County staff members for each of the C# sixteen (16) sessions (2 sessions per day).
R9.4 SCRs in C# Environment:
Monday, April 29, 2024 (AM or PM session
Tuesday, April 30, 2024 (AM or PM session)
Wednesday, May 1, 2024 (AM or PM session)
Thursday, May 2, 2024 (AM or PM session)
Monday, May 6, 2024 (AM or PM session)
Tuesday, May 7, 2024 (AM or PM session)
Wednesday, May 8, 2024 (AM or PM session)
Thursday, May 9, 2024 (AM or PM session)
Participants are welcome to register for any of the sessions listed above in half or whole-day increments.
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday March 22, 2024. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.4 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on March 22, 2024, so that the CWDS office can finalize the needed arrangements.
Link: County Test Workshop (CTW) Registration Form
If for, any reason, you cannot access the Online Registration Form, please contact CWS_CustRel@osi.ca.gov.
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production Environment and copied to the CTW Environment on Tuesday March 26, 2024, at the Close of Business. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you have any questions regarding this recruitment, please contact CWS_CustRel@osi.ca.gov.
Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.4 County Test Workshop Online Registration Form no later than 5:00 PM on March 22, 2024.
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.4 Support of O365 with the CWS/CMS Application County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.4 Support of O365 with the CWS/CMS Application which is scheduled for delivery to the Counties on July 20, 2024.
The CTW for Release 9.4 will be conducted in a remote setting via Server Based Computing (SBC) soft tokens.
The deadline to register is Friday, March 22, 2024.
System Change Requests (SCRs) included in this release are:
- SCR 8939 Support of O365 with the CWS/CMS Application
- SCR 8908 Update Service Provider: Add NPI No and Middle Initial to ID Page and Search Dialog
- SCR 8976 R9.4 Training Tools Package
- SCR 8988 Forms Release Update #1 for 2024
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
CWDS is seeking fifteen (15) County staff members for each of the VB6 twelve (12) sessions (2 sessions per day).
R9.4 SCRs in the VB6 Environment:
Tuesday, April 16, 2024 (AM or PM session)
Wednesday, April 17, 2024 (AM or PM session)
Thursday, April 18, 2024 (AM or PM session)
Tuesday, April 23, 2024 (AM or PM session)
Wednesday, April 24, 2024 (AM or PM session)
Thursday, April 25, 2024 (AM or PM session)
CWDS is seeking fifteen (15) County staff members for each of the C# sixteen (16) sessions (2 sessions per day).
R9.4 SCRs in C# Environment:
Monday, April 29, 2024 (AM or PM session
Tuesday, April 30, 2024 (AM or PM session)
Wednesday, May 1, 2024 (AM or PM session)
Thursday, May 2, 2024 (AM or PM session)
Monday, May 6, 2024 (AM or PM session)
Tuesday, May 7, 2024 (AM or PM session)
Wednesday, May 8, 2024 (AM or PM session)
Thursday, May 9, 2024 (AM or PM session)
Participants are welcome to register for any of the sessions listed above in half or whole-day increments.
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday March 22, 2024. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.4 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on March 22, 2024, so that the CWDS office can finalize the needed arrangements.
Link: County Test Workshop (CTW) Registration Form
If for, any reason, you cannot access the Online Registration Form, please contact CWS_CustRel@osi.ca.gov.
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production Environment and copied to the CTW Environment on Tuesday March 26, 2024, at the Close of Business. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you have any questions regarding this recruitment, please contact CWS_CustRel@osi.ca.gov.
Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.4 County Test Workshop Online Registration Form no later than 5:00 PM on March 22, 2024.
CWS/CMS: CAD / Business Objects Server Maintenance Scheduled - April 7, 2024 | 8 AM - 1 PM
All SPOCs, Technical Contacts, and CAD Contacts:
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday, April 7, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
The California Department of Technology (CDT), working with the CWDS Team, have scheduled maintenance for the CAD/Business Objects (BO) server. The maintenance window is scheduled for Sunday, April 7, 2024, beginning at 8:00 AM and concluding at 1:00 PM. CAD Business Objects (BO) / Business Intelligence (BI) will not be accessible during the maintenance window.
Any BO reports scheduled to run during this timeframe will be affected.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.
If unable to find a specific Bulletin, please contact Communications.