All SPOCs and Technical Contacts:
April 22, 2025 UPDATE: The California Department of Technology (CDT) has restored access to the Cisco AnyConnect Virtual Private Network (VPN).
___________________________________________________
There are reports that the Cisco AnyConnect Virtual Private Network (VPN) is inaccessible. The CWDS Infrastructure team is working with the California Department of Technology (CDT) to determine the impact, the root cause, and to resolve this issue with the VPN.
There is currently no estimate of when VPN access will be restored. Updates will be sent out as new information is received.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS
CWS/CMS: Major Incident Status –Cisco AnyConnect VPN is down - SERVICE RESTORED
All SPOCs and Technical Contacts:
April 17, 2025 UPDATE: The California Department of Technology (CDT) has reported that the Cisco AnyConnect VPN service has been restored. VPN service should now be available. Please report to the IBM Help Desk if you encounter issues with VPN access.
_______________________________________________________________
April 17, 2025 UPDATE: There are reports that the issues with the Cisco AnyConnect VPN service have returned. The California Department of Technology (CDT) continue to investigate the issue and are working to implement a permanent solution to resolve the issue. There is no estimate of when VPN service will be available. Future updates will be provided as information becomes available.
_______________________________________________________________
April 16, 2025 UPDATE: The California Department of Technology (CDT) reported that the Cisco AnyConnect VPN service was restored yesterday. VPN access should be accessible now.
_______________________________________________________________
The California Department of Technology (CDT) has reported that the Cisco AnyConnect VPN is down. CDT is investigating the issue and is urgently working to resolve it. Future updates will be provided as information becomes available.
April 17, 2025 UPDATE: The California Department of Technology (CDT) has reported that the Cisco AnyConnect VPN service has been restored. VPN service should now be available. Please report to the IBM Help Desk if you encounter issues with VPN access.
_______________________________________________________________
April 17, 2025 UPDATE: There are reports that the issues with the Cisco AnyConnect VPN service have returned. The California Department of Technology (CDT) continue to investigate the issue and are working to implement a permanent solution to resolve the issue. There is no estimate of when VPN service will be available. Future updates will be provided as information becomes available.
_______________________________________________________________
April 16, 2025 UPDATE: The California Department of Technology (CDT) reported that the Cisco AnyConnect VPN service was restored yesterday. VPN access should be accessible now.
_______________________________________________________________
The California Department of Technology (CDT) has reported that the Cisco AnyConnect VPN is down. CDT is investigating the issue and is urgently working to resolve it. Future updates will be provided as information becomes available.
CWS/CMS: Major Incident Status –Cisco AnyConnect VPN is down - SERVICE RESTORED
All SPOCs, Technical Contacts, SBC Admins, and Training Contacts:
April 16, 2025 UPDATE: The California Department of Technology (CDT) reported that the Cisco AnyConnect VPN service was restored yesterday. VPN access should be accessible now.
________________________________________________________________
The California Department of Technology (CDT) has reported that the Cisco AnyConnect VPN is down. CDT is investigating the issue and is urgently working to resolve it. Future updates will be provided as information becomes available.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
April 16, 2025 UPDATE: The California Department of Technology (CDT) reported that the Cisco AnyConnect VPN service was restored yesterday. VPN access should be accessible now.
________________________________________________________________
The California Department of Technology (CDT) has reported that the Cisco AnyConnect VPN is down. CDT is investigating the issue and is urgently working to resolve it. Future updates will be provided as information becomes available.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Major Incident Status - VPN Service Unavailable - RESOLVED
All SPOCs and Technical Contacts:
April 1, 2025 UPDATE: The California Department of Technology (CDT) is reporting that the issue with the Virtual Private Network (VPN) has been resolved. Users should now be able to access VPN.
______________________________________________________________________________________
The California Department of Technology (CDT) has reported a major incident. Users are unable to connect to the Virtual Private Network (VPN). The CWDS Infrastructure team and CDT are investigating the issue. There is currently no estimate of when VPN access will be restored.
We will send out updates as new information is received.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
April 1, 2025 UPDATE: The California Department of Technology (CDT) is reporting that the issue with the Virtual Private Network (VPN) has been resolved. Users should now be able to access VPN.
______________________________________________________________________________________
The California Department of Technology (CDT) has reported a major incident. Users are unable to connect to the Virtual Private Network (VPN). The CWDS Infrastructure team and CDT are investigating the issue. There is currently no estimate of when VPN access will be restored.
We will send out updates as new information is received.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Remote County Testing - Release 9.6 Improved CWS/CMS Data Quality in Preparation for Import to CARES, Phase 3 – FINAL REMINDER
All SPOCs and Training Contacts:
March 24, 2024 UPDATE: This is a reminder that the deadline to register for the R9.6 County Test Workshop (CTW) is tomorrow, Tuesday, March 25, 2025.
__________________________________________________________________________________________
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is been scheduled for delivery to the Counties on Saturday, August 16, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Tuesday, March 25, 2025
System Change Requests (SCRs) included in this release are:
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
Tuesday, April 29, 2025 (AM or PM session)
Wednesday, April 30, 2025 (AM or PM session)
Thursday, May 1, 2025 (AM or PM session)
Tuesday, May 6, 2025 (AM or PM session)
Wednesday, May 7, 2025 (AM or PM session)
Thursday, May 8, 2025 (AM or PM session)
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (10) sessions (2 sessions per day).
Monday, June 23, 2025 (AM or PM session)
Tuesday, June 24, 2025 (AM or PM session)
Wednesday, June 25, 2025 (AM or PM session)
Thursday, June 26, 2025 (AM or PM session)
Friday, June 27, 2025 (AM or PM session)
Participants are welcome to register for any of the sessions listed above in half or whole-day increments.
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday, March 25, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on Tuesday, March 25, 2025, so the CWDS office can finalize the needed arrangements.
Link: Release 9.6 Data Quality SCRs (VB6 and C#) County Test Workshop (CTW) Registration Form
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Wednesday, April 9, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please contact CWDS Customer Relations.
Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on Tuesday, March 25, 2025.
March 24, 2024 UPDATE: This is a reminder that the deadline to register for the R9.6 County Test Workshop (CTW) is tomorrow, Tuesday, March 25, 2025.
__________________________________________________________________________________________
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is been scheduled for delivery to the Counties on Saturday, August 16, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Tuesday, March 25, 2025
System Change Requests (SCRs) included in this release are:
- SCR 8982 - Add Missing Name for Placement Homes for CARES
- SCR 8983 - Add Missing Name for Non-Foster Care Facilities for CARES
- SCR 8999 - Update Client Dates out-of-range for CARES
- SCR 8985 - Make Name Mandatory for Non-Foster Care Facility
- SCR 8989 - Cleanup Outdated Home Studies
- SCR 8843 - Transfer Enrollment between DOE Schools
- SCR 8967 - Duplicate Hearing Notebook Warning
- SCR 8972 - ACL 22-95 ICWA Eligibility Data Entry Mandatory Fields (Part B)
- SCR 8943 - Expand Merge History Log
- SCR 9020 - R9.6 Training Tools Package
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
Tuesday, April 29, 2025 (AM or PM session)
Wednesday, April 30, 2025 (AM or PM session)
Thursday, May 1, 2025 (AM or PM session)
Tuesday, May 6, 2025 (AM or PM session)
Wednesday, May 7, 2025 (AM or PM session)
Thursday, May 8, 2025 (AM or PM session)
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (10) sessions (2 sessions per day).
Monday, June 23, 2025 (AM or PM session)
Tuesday, June 24, 2025 (AM or PM session)
Wednesday, June 25, 2025 (AM or PM session)
Thursday, June 26, 2025 (AM or PM session)
Friday, June 27, 2025 (AM or PM session)
Participants are welcome to register for any of the sessions listed above in half or whole-day increments.
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday, March 25, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on Tuesday, March 25, 2025, so the CWDS office can finalize the needed arrangements.
Link: Release 9.6 Data Quality SCRs (VB6 and C#) County Test Workshop (CTW) Registration Form
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Wednesday, April 9, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please contact CWDS Customer Relations.
Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on Tuesday, March 25, 2025.
CWS/CMS: Reports of Server Based Computing Unavailability - RESOLVED
All SPOCs, Technical Contacts, and SBC Administrators:
March 17, 2025 UPDATE: The California Department of Technology (CDT) has resolved the issue which prevented access to Server Based Computing (SBC). Counties are now reporting that they are successfully accessing SBC and are able to launch the CWS/CMS application.
Please contact the IBM Help Desk (800-428-8268) if you continue to experience any issue with accessing CWS/CMS or with SBC.
____________________________________________________________________________________
Multiple counties have reported issues with connecting to Citrix Server Based Computing (SBC). The CWDS Infrastructure Team is working with the California Department of Technology (CDT) to determine the cause and resolution for this issue.
There is currently no estimate of when the issue will be resolved. Updates will be shared as new information is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
March 17, 2025 UPDATE: The California Department of Technology (CDT) has resolved the issue which prevented access to Server Based Computing (SBC). Counties are now reporting that they are successfully accessing SBC and are able to launch the CWS/CMS application.
Please contact the IBM Help Desk (800-428-8268) if you continue to experience any issue with accessing CWS/CMS or with SBC.
____________________________________________________________________________________
Multiple counties have reported issues with connecting to Citrix Server Based Computing (SBC). The CWDS Infrastructure Team is working with the California Department of Technology (CDT) to determine the cause and resolution for this issue.
There is currently no estimate of when the issue will be resolved. Updates will be shared as new information is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: County Access Data (CAD) Business Objects - RESOLVED
All SPOCs, Technical Contacts, and CAD Contacts:
March 14, 2025 UPDATE: The Search indexing issue has been resolved.
________________________________________________________________________
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, January 29, 2025. It was rebooted this morning at 10:10 AM, and the service was restored. The Search indexing caused logging issues for the DB2. Therefore, the Search indexing has been temporarily paused until the issue is resolved. Additionally, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact CWDS Customer Relations if you require more information regarding this issue.
March 14, 2025 UPDATE: The Search indexing issue has been resolved.
________________________________________________________________________
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, January 29, 2025. It was rebooted this morning at 10:10 AM, and the service was restored. The Search indexing caused logging issues for the DB2. Therefore, the Search indexing has been temporarily paused until the issue is resolved. Additionally, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact CWDS Customer Relations if you require more information regarding this issue.
CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers - March 29, 2025 | 6 AM - 10 AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 29, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 29, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Remote County Testing - Release 9.6 Improved CWS/CMS Data Quality in Preparation for Import to CARES, Phase 3 - REMINDER
All SPOCs and Training Contacts:
March 11, 2024 REMINDER: This is a reminder that the deadline to register for the R9.6 County Test Workshop (CTW) is Tuesday, March 25, 2025.
__________________________________________________________________________________________
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is been scheduled for delivery to the Counties on Saturday, August 16, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Tuesday, March 25, 2025
System Change Requests (SCRs) included in this release are:
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (10) sessions (2 sessions per day).
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday, March 25, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on Tuesday, March 25, 2025, so the CWDS office can finalize the needed arrangements.
Link: Release 9.6 Data Quality SCRs (VB6 and C#) County Test Workshop (CTW) Registration Form
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Wednesday, April 9, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please email CWS_CustRel@osi.ca.gov. Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on Tuesday, March 25, 2025.
March 11, 2024 REMINDER: This is a reminder that the deadline to register for the R9.6 County Test Workshop (CTW) is Tuesday, March 25, 2025.
__________________________________________________________________________________________
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is been scheduled for delivery to the Counties on Saturday, August 16, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Tuesday, March 25, 2025
System Change Requests (SCRs) included in this release are:
- SCR 8982 - Add Missing Name for Placement Homes for CARES
- SCR 8983 - Add Missing Name for Non-Foster Care Facilities for CARES
- SCR 8999 - Update Client Dates out-of-range for CARES
- SCR 8985 - Make Name Mandatory for Non-Foster Care Facility
- SCR 8989 - Cleanup Outdated Home Studies
- SCR 8843 - Transfer Enrollment between DOE Schools
- SCR 8967 - Duplicate Hearing Notebook Warning
- SCR 8972 - ACL 22-95 ICWA Eligibility Data Entry Mandatory Fields (Part B)
- SCR 8943 - Expand Merge History Log
- SCR 9020 - R9.6 Training Tools Package
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
- Tuesday, April 29, 2025 (AM or PM session)
- Wednesday, April 30, 2025 (AM or PM session)
- Thursday, May 1, 2025 (AM or PM session)
- Tuesday, May 6, 2025 (AM or PM session)
- Wednesday, May 7, 2025 (AM or PM session)
- Thursday, May 8, 2025 (AM or PM session)
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (10) sessions (2 sessions per day).
- Monday, June 23, 2025 (AM or PM session)
- Tuesday, June 24, 2025 (AM or PM session)
- Wednesday, June 25, 2025 (AM or PM session)
- Thursday, June 26, 2025 (AM or PM session)
- Friday, June 27, 2025 (AM or PM session)
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday, March 25, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on Tuesday, March 25, 2025, so the CWDS office can finalize the needed arrangements.
Link:
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Wednesday, April 9, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please email CWS_CustRel@osi.ca.gov. Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on Tuesday, March 25, 2025.
CDT Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance, Feb.19, 2025 | 12 AM - 6 AM
All SPOCs and Technical Contacts in Mariposa County:
The California Department of Technology (CDT) has scheduled maintenance on Wednesday, February 19, 2025, beginning at 12:01 AM and concluding at 6:00 AM. Users at the listed site will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance on Wednesday, February 19, 2025, beginning at 12:01 AM and concluding at 6:00 AM. Users at the listed site will experience a one-hour interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Verizon maintenance window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.