All SPOCs, Technical Contacts, and CAD Contacts:
It was observed that Business Objects (BO) applications were found to be unstable again this morning. The cause of the server issue continues to be under investigation.
The BO team restarted BO services this morning at 8:30.
BO applications are stabilizing slowly.
The BO team is aware of the BO issues and is working on an upgrade to correct the issue. The BO team reached out to the California Department of Technology (CDT) Windows team last week and opened an active case to investigate the server reboot freeze during the weekends.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
CWS/CMS
Verizon High-Level Outage - RESOLVED
All SPOCs and Technical Contacts in Amador, Del Norte, Lassen, Modoc, and Trinity Counties:
January 22, 2024 UPDATE: Verizon has reported that the fiber cut was repaired on Saturday, January 20, 2024, and that all services were available.
____________________________________________________________________________
The California Department of Technology (CDT) has reported a high-level outage impacting the Verizon network. This outage can cause a major impact to the CWS/CMS application, CARES-Live application, and other county services located on the impacted equipment.
CDT is working with Verizon to resolve the issue. There is currently no ETA for the resolution of this issue. Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
January 22, 2024 UPDATE: Verizon has reported that the fiber cut was repaired on Saturday, January 20, 2024, and that all services were available.
____________________________________________________________________________
The California Department of Technology (CDT) has reported a high-level outage impacting the Verizon network. This outage can cause a major impact to the CWS/CMS application, CARES-Live application, and other county services located on the impacted equipment.
CDT is working with Verizon to resolve the issue. There is currently no ETA for the resolution of this issue. Additional updates will be sent out as new information is received.
Action Required:
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Solicitation for County Subject Matter Experts (SMEs) for CWS/CMS Release 9.5
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate as Subject Matter Experts (SMEs) in the Release 9.5 (R9.5) Business Needs Analysis (BNAs) meetings and Joint Application Design (JAD) to give feedback on issues. SMEs will participate in R9.5 activities, tentatively scheduled to GO LIVE in October 2024.
R9.5 BNAs will be held on January 30, 2024. SMEs will receive an Outlook invitation once all responses are received.
R9.5 JAD has not yet been scheduled, but SMEs will receive an Outlook invitation once a date is selected.
System Change Requests (SCRs) include:
The nine (9) SCRs listed below are newly proposed for Release 9.5:
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SCR 8964 – Update CWS/CMS User Emails for CARES readiness (Data Quality) (Prioritized #1) - Application Support Contact: James Sidebotham
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SCR 8965 – CWS/CMS User Emails must be mandatory (Data Quality) (Prioritized #2) - Application Support Contact: Nora O’Hara
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SCR 8971 – Illogical Client Relationship Correction (Data Quality) (Prioritized #3) - Application Support Contact: James Sidebotham
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SCR 8970 – Deduplication of Hearing Notebooks (Data Quality) (Data Quality) (Prioritized #7) - Application Support Contact: James Sidebotham
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SCR 8967 – Duplicate Hearing Notebooks (Data Quality) (Prioritized #8) - Application Support Contact: Nora O’Hara
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SCR 8972 – ACL 22-95 ICWA Mandatory Fields (Data Quality) (Prioritized #9) - Application Support Contact: Pravitha Kodiyanthara
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SCR 8973 – ACL 22-95 ICWA Reminder (Data Quality) (Prioritized #10) - Application Support Contact: Pravitha Kodiyanthara
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SCR 8853 – Validate & Cleanse Collateral Data Demographic Data (Data Quality) (Prioritized #13) - Application Support Contact: Gina Blakemore
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SCR 8852 - Validate & Cleanse Reporter Demographic Data (Data Quality) (Prioritized #14) - Application Support Contact: Kim Carpenter
The SCRs listed below were covered during a previous BNA. A brief meeting will be held to ensure nothing has changed:
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SCR 8960 – Other Child in Home Name Fields (Data Quality) (Prioritized #4) - Application Support Contact: Colin Kelley
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SCR 8961 – Other Child in Home Name Fields Data Population (Data Quality) (Prioritized #5) - Application Support Contact: James Sidebotham
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SCR 8954 – Service Provider NPI Data Batch Update (Data Quality) (Prioritized #6) – Application Support Contact: James Sidebotham
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SCR 8943 – Expand Merge History Log (Data Quality) (Prioritized #11) - Application Support Contact: Kim Carpenter
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SCR 8843 – Transfer Enrollments between DOE Schools (Data Quality) (Prioritized #12) – Application Support Contact: James Sidebotham
Counties are encouraged to register individuals with knowledge and experience working in the areas mentioned above. A mix of end users with casework or supervisory experience will also be very helpful.
Those who volunteer are welcome to register for one or more SCRs.
Participants will work with other County and State SMEs as well as vendor support staff.
We seek a diverse group of participants from large, medium, and small counties. The CWDS Office will work with SMEs to determine the details of participation.
If you have any questions regarding this recruitment, please contact OSI CWDS Application Support via email @ CWS_AppSupport@osi.ca.gov.
Action Required
Staff should submit a Release 9.5 SME Online Registration Form (see link below) for each potential SME.
Link: https://forms.gle/mfQRVnpBzDFT16wa7
The forms should be submitted no later than January 24, 2024.
Release 9.3 (15-day) Bulletin
The mandatory VB6 version of Release 9.3 will be implemented on Saturday, Saturday, February 10, 2024.
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file will be available by Friday, February 2, 2024, for technical staff to begin testing the installation of the release. The code will be located on the CWSDFSr share in the following location:
Dedicated County CWSCMS.MSI file delivery:
By Friday, February 2, 2024, dedicated county users should start seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R92. folder. This file must exist on the workstation for the installation of Release R9.3 to take place on or after February 10, 2024.
Release 9.3 documents are located on the CWDS website. More documents will be added as the release go-live date approaches.
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file will be available by Friday, February 2, 2024, for technical staff to begin testing the installation of the release. The code will be located on the CWSDFSr share in the following location:
- \CODEDIST\Staging\R93
Dedicated County CWSCMS.MSI file delivery:
By Friday, February 2, 2024, dedicated county users should start seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R92. folder. This file must exist on the workstation for the installation of Release R9.3 to take place on or after February 10, 2024.
Release 9.3 documents are located on the CWDS website. More documents will be added as the release go-live date approaches.
CWS/CMS: California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 27, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: California Department of Technology Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, January 20, 2024, at 8:00 PM and concludes on Sunday, January 21, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, January 20, 2024, at 8:00 PM and concludes on Sunday, January 21, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS Statewide Templates Update
All SPOCs:
The following CWS/CMS Statewide Template will be updated to its latest version on Tuesday, January 9, 2024. This form can be found under the CDSS radio button when generating a form.
Judicial Forms
No action is required. If you have any questions regarding this form, please contact OSI CWDS Application Support via email at OSI CWDS App Support.
The following CWS/CMS Statewide Template will be updated to its latest version on Tuesday, January 9, 2024. This form can be found under the CDSS radio button when generating a form.
Judicial Forms
- AD513 (version 8/22): Nonminor Dependent Adoption Mutual Disclosure Agreement
No action is required. If you have any questions regarding this form, please contact OSI CWDS Application Support via email at OSI CWDS App Support.
CWS/CMS: Business Objects Server Rebooted
All SPOCs, Technical Contacts, and CAD Contacts:
It was observed that Business Objects (BO) applications were found to be unstable due to BO servers having not been rebooted since December 26, 2023. The cause of the server reboot interruption is under investigation. Multiple Counties contacted the IBM Boulder Help Desk this morning stating that reports were suspended.
The BO team rebooted the BO servers at 8:15 AM this morning. This action has helped restart all BO services again. Counties were able to log in to BO and create reports after the reboot. However, since all counties are now running reports at the same time, it is causing the BO server to run extremely slowly until it catches up with all the pending reports.
BO applications are now stabilizing. Reports should process completely overnight.
The BO team is aware of the BO issues and is working on an upgrade to rectify the issue. The BO team will also reach out to the California Department of Technology (CDT) and inquire for the reason of the server reboot freeze.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
It was observed that Business Objects (BO) applications were found to be unstable due to BO servers having not been rebooted since December 26, 2023. The cause of the server reboot interruption is under investigation. Multiple Counties contacted the IBM Boulder Help Desk this morning stating that reports were suspended.
The BO team rebooted the BO servers at 8:15 AM this morning. This action has helped restart all BO services again. Counties were able to log in to BO and create reports after the reboot. However, since all counties are now running reports at the same time, it is causing the BO server to run extremely slowly until it catches up with all the pending reports.
BO applications are now stabilizing. Reports should process completely overnight.
The BO team is aware of the BO issues and is working on an upgrade to rectify the issue. The BO team will also reach out to the California Department of Technology (CDT) and inquire for the reason of the server reboot freeze.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
CWS/CMS: California Department of Education - Updated Providers List
All SPOCs and Technical Contacts
On Friday, December 22, 2023, the list of Education Providers in the CWS/CMS application was updated with data obtained from the California Department of Education (CDE). During this update, several Education Providers in the application were end dated. This occurs whenever an existing CWS/CMS Education Provider no longer shows up as an active Education Provider in the data obtained from CDE.
Attached is a list of all closed Public Education Providers and all closed Private Education Providers that were end dated during this update. This information is being provided to assist counties with determining if any data corrections are needed.
Please contact CDE with any questions regarding the attached list:
Email: cdsadmin@cde.ca.gov
Phone: 916-327-4014
Action Required
Review the attached list of closed Education Providers; if the county determines a data correction may be needed, contact the CDE.
On Friday, December 22, 2023, the list of Education Providers in the CWS/CMS application was updated with data obtained from the California Department of Education (CDE). During this update, several Education Providers in the application were end dated. This occurs whenever an existing CWS/CMS Education Provider no longer shows up as an active Education Provider in the data obtained from CDE.
Attached is a list of all closed Public Education Providers and all closed Private Education Providers that were end dated during this update. This information is being provided to assist counties with determining if any data corrections are needed.
Please contact CDE with any questions regarding the attached list:
Email: cdsadmin@cde.ca.gov
Phone: 916-327-4014
Action Required
Review the attached list of closed Education Providers; if the county determines a data correction may be needed, contact the CDE.
CWS/CMS: IBM Support of Windows 10 SAC v22H2
All SPOCs and Technical Contacts:
IBM has completed its testing of the Windows 10 SAC v22H2 version with the CWS/CMS application. They discovered no issues and are now supporting this version of Windows. The officially supported versions of Windows are now:
Action Required
Counties need to update all of their CWS/CMS workstations to a supported version.
IBM has completed its testing of the Windows 10 SAC v22H2 version with the CWS/CMS application. They discovered no issues and are now supporting this version of Windows. The officially supported versions of Windows are now:
- Windows 10 SAC v22H2 (supported through October 14, 2025)
- Windows 10 SAC v21H2 (supported through June 11, 2024)
Action Required
Counties need to update all of their CWS/CMS workstations to a supported version.
If unable to find a specific Bulletin, please contact Communications.