CWS/CMS

CWS/CMS: New Cleansing Processes On the Data Quality Portal

All Data Quality Analyst and SPOCS:
The Data Quality (DQ) Portal has been updated with new data cleansing processes that will cleanse, standardize, and enrich data providing timely, accurate, and consistent information to improve CWS/CMS services as well as contribute to a successful CARES migration. The summary of these processes is as follows:
  • SCR 8844 Education Enrollment Closure – Around 1.4 million (66% of total) of open education current enrollments can be closed as the focus client is not on an open case and/or not on an active referral.
  • Client Prefix / Suffix Cleanse and Standardization – Standardize around 330,000 clients with erroneous prefix/suffix values.
  • SCR 8776 SSN Cleanse for CARES – Remove 162,000 SSNs for Client & SCP that do not meet rules as set by the social security administration (SSA).
  • SCR 8935 Reporter Badge Number Cleanse for CARES – Move badge number from last name to the appropriate badge number field for around 70,000 reporters.
  • SCR 8955 Other Adult Name Update – After R9.3, new explicit first/last name fields exist for other adults in home. This process will perform the data parse and population from the existing single name field for the existing 250,000 records.
  • SCR 8840 Placement Home Name Standardization – Change county-created FFACRFH & FFACH home names to emulate LIS standards to assist in searches and reduce duplicates for 120,000 homes.  
The DQ Portal has been updated accordingly:
  • Information documents & sign-up links for the above processes can be found on the ‘Data Cleansing Instructions’ page, see sections 3.1 Fully Automated & 3.2 County Validation.
  • The ‘Auto-Clean Frequency’ page that summarizes all cleansing and their run frequency has also been updated.
  • To see what your county has signed up for, the ‘Auto-Cleanup Counties’ page has been updated.
Action Required
Visit the DQ Portal and review the above mentioned SCR’s.

California Department of Technology Service Desk Bulletin – SBCS Infrastructure Servers Security Patching

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, February 24, 2024, beginning at 6:00 AM and concluding at 10:00 AM.  During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

California Department of Technology Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance

ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, February 24, 2024, at 8:00 PM and concludes on Sunday, February 25, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
 
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

CWS/CMS Infected and Unsupported File Extension File Cleanup – UPDATE

CWS Directors, SPOCs and Technical Contacts in Affected Counties:  
 
February 8, 2024 UPDATE:  The California Department of Social Services (CDSS), the CWDS Project and IBM are still working on determining an approach for sharing with counties the documents that have been quarantined. This decision will take a little longer to complete than originally thought. The updated ETA for the decision is now March 15, 2024. An update will be shared out to everybody once the decision has been made.

In the meantime, the CWDS Office is still awaiting notification from the CWS Directors from a majority of the impacted Counties on your preference to delete or to keep quarantined the affected files. If you have not yet shared your preference, please do so by the extended deadline of February 29, 2024.
____________________________________________________________________________
December 26, 2023 UPDATE:  The California Department of Social Services (CDSS), the CWDS Project and IBM have decided that the safest option is to quarantine the identified infected and unsupported files in CWS/CMS. The files will not be deleted from CWS/CMS, but users will be prevented from opening the affected documents. The affected documents will be saved to a quarantined area of CWS/CMS on Saturday, January 6, 2024. If a CWS/CMS user attempts to open one of the quarantined documents, they will receive the following error message:

Please note that this DRMS 00122 error message is informational only and that the user will be able to continue to work in the CWS/CMS application after receiving the error message.

The CWDS Project and IBM are still looking to receive responses from the CWS Directors indicating their permission to permanently delete these files. Please contact CWDS Customer Relations (CWS_CustRel@otsi.ca.gov) by January 31, 2024, with your decision whether to have IBM delete the files in a batch file deletion process.
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December 18, 2023 UPDATE:  In the attached letter the California Department of Social Services (CDSS) has provided updated guidance to Counties impacted by the CWS/CMS infected and unsupported file cleanup effort.
Please contact CWDS Customer Relations (CWS_CustRel@otsi.ca.gov) with any questions related to this guidance.
_________________________________________________________________________________________
As part of planning for CWS-CARES V1, the CARES Data Conversion team has been performing incremental conversion from CWS/CMS data and documents into CWS-CARES. After the documents are extracted from CWS/CMS, they are scanned to ensure that no viruses are introduced into the CARES environment. During this process, it was discovered that, out of 73 million documents that are stored in the CWS/CMS database, approximately 2,400 documents are infected with a virus or malware. Of these 2,400 documents, 95% were last updated in 2001 or before.
 

Further, there are an additional 2,600 files that have an unsupported file extension. 

Due to security concerns, these documents and files cannot be moved into the CWS-CARES application.
 

Please NOTE: These infected documents are stored in binary large object (BLOB) format on the mainframe in the Db2 database. As a result, these documents do not affect CWS/CMS data on the mainframe.  However, if the document is opened, the virus can infect the user’s personal computer. Please ensure that you have a current antivirus operating on your workstation.

If you are receiving this communication, it means that your county is impacted by this issue.  
For each affected County, we will send a report listing the infected files and unsupported file extension files, with additional details pertaining to that County.   The reports will be sent to affected counties after the Kick-off meetings.

Please provide a point of contact including IT Support and Security Officer as appropriate and their information (Name, Email, Role, etc.) for the person that should receive your County’s report no later than 11/8/23. The report will be sent via encrypted email to that person.
 

Please use this form to provide the point(s) of contact: CWS/CMS Infected Documents/Unsupported File Extension - Contacts 

Once Customer Relations receives the point of contact person’s information, they will be invited to the Kick-off meetings scheduled for 11/14/23 and 11/16/23. The intent of those meetings will be to review next steps.  

Action Required
Please provide a point of contact and their information (Name, Email, etc.), using the link above, for the person that should receive your County’s report no later than 11/8/23. 

CWS/CMS Release 9.3 and Interim Release 9.3.0 (3-Day Reminder) Bulletin

Release 9.3 will be implemented on Saturday, February 10, 2024

The application outage begins on Saturday, February 10, 2024 at 5:00 AM and will most likely complete around 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once the outage is complete.

Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 9.3 updates are being applied.

Customer support will be available from the IBM Helpdesk at (800) 428-8268.
Coexistent county CWSCMS.MSI file availability:

The CWSCMS.MSI file was made available on Friday, February 2, 2024 for technical staff to begin testing the installation of the release.  The code is located on the CWSDFSr share in the following location:
 
  •  \CODEDIST\Staging\R93

Dedicated County CWSCMS.MSI file delivery:

By Friday, February 2, 2024, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R93 folder.  This file must exist on the workstation for the installation of Release 9.3 to take place on or after February 10, 2024.
Dedicated County users should do the following on the night before the release:
  • Restart (reboot) the workstation and log into Windows (aka the "welcome screen").
  • Restart again and do not log into Windows.
  • Leave the workstation powered on.

CWS/CMS: California Department of Technology Service Desk Bulletin – Citrix NetScaler Firmware Update

All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Friday, February 2, 2024, beginning at 6:00 PM and concluding at 11:59 PM.  During the maintenance window, CDT will update the Citrix NetScaler firmware. Users should sign off prior to the start of the change. Citrix SBC users may be kicked out of the system or unable to log in. If users are kicked out of the system, they will need to wait until the maintenance window is completed to sign back in.

Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS/CMS: CAPDU County Fiscal Letter Presentation at the CDSS Policy Guidance Webinar

All SPOCs, Technical Contacts, and TAC Members:
The California Department of Social Services (CDSS) Child Welfare System Branch will be presenting the upcoming County Annual Planning Document Update (CAPDU) County Fiscal Letter (CFL) during the next CDSS Policy Guidance webinar, scheduled for Thursday, February 8, 2024, from 1:00 PM to 2:30 PM.
The webinar will be recorded and posted to the CDSS website once it is available.

Action Required
No action is required. Informational only.

CWS/CMS: January 2024 Microsoft Patches

All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstations for January 2024:

Windows 10 22H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important          
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8.1 for Windows 10 Version 22H2 - Windows 10 Version 22H2 - .NET Framework 3.5/4.8.1 - KB5033918 (x64) Important          
MS24-JAN: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5034122 (x64) Critical

Windows 10 21H2
MS24-JAN: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5033909 (x64) Important          
MS24-JAN: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5034122 (x64) Critical

Windows 10 1607 (LTSB)
MS24-JAN: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5033910 (x64) Important          
MS24-JAN: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5034119 (x64) Critical

Browsers
Google Chrome 120.0.6099.217 Available
 
Action Required
No action is required. Informational only.

CWS/CMS: California Department of Technology Service Desk Bulletin – Citrix NetScaler Firmware Update

ALL SPOCs, Technical Contacts and SBC Administrators:
The California Department of Technology (CDT) has scheduled a firmware update of Citrix NetScaler to correct an identified security vulnerability. The update window will occur on Friday, January 26, 2024, beginning at 8:00 PM and concluding at 10:00 PM.
Server Based Computing (SBC) users are advised to sign out prior to the change. During the update window, SBC users may be kicked out of the system or unable to log in. If users are kicked out of the system, they will need to wait until the update window is completed to sign back in.

Action Required

All users should logoff of Citrix SBC prior to the start of the update window. Contact the IBM Help Desk (800-428-8268) to report any issues with Citrix SBC after the update window has completed.

Release 9.3 (15-Day) Bulletin

All SPOCs and Technical Contacts:
This communication is a notification that a bulletin has been posted to the CWS/CMS website. As a reminder, ‘Bulletins’ are located beneath the ‘Follow Our Progress’ header on the CWDS website’s home page. The bulletin provides a reminder and direction prior to Release 9.3 on Saturday, February 10, 2024.
 
Action Required
Please review the bulletin and share the information with county personnel.