CWS/CMS

CWS/CMS: CDT Service Desk Bulletin – Citrix NetScaler Firmware Update - Sept 10, 2025 | 6 PM - 11:59 PM

September 04, 2025 Communications

All SPOCs, Technical Contacts, and SBC Administrators:

The Server Based Computing Services (SBCS) team of the California Department of Technology (CDT) has scheduled an upgrade to the Citrix NetScaler firmware. This upgrade will occur on Wednesday, September 10, 2025, beginning at 6:00 PM and concluding at 11:59 PM. During the upgrade window, users may be kicked out of, or unable to log in to, Citrix SBC.

This activity will not impact those connecting to the CWS/CMS application via direct access or through other remote access, such as Virtual Privat Network (VPN).

Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

Update, CWS/CMS, CDT, Bulletin

CWS/CMS: Data Quality Virtual Workshop – 2025 - FINAL UPDATE

August 26, 2025 Communications
Data Quality Analysts and CWS SPOCs:

August 26, 2025 UPDATE: The Data Quality Workshop registration link has been amended to allow responses. It should now work for everyone. Please try registering for the workshop now: September 2025 DQ Workshop Registration Form 
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August 26, 2025 UPDATE: The CWDS Office is aware of an issue with County users not being able to access the Data Quality Workshop registration link. We are trying to resolve this issue as quickly as possible. We will send out a new communication with a corrected registration link as soon as it has been developed. We apologize for the confusion and delay in being able to register in the workshop.
__________________________________________________________

CWDS is inviting county staff to the 2025 Data Quality Virtual (DQ) Workshop. This workshop will be held remotely only, using the MS Teams online meeting portal. The workshop will be held on two dates:
  • Wednesday, September 10, 2025
  • Thursday, September 11, 2025
This workshop will focus on reviewing new cleansing processes introduced in CWS/CMS R9.6 (SCR8982, SCR8983, SCR8989, SCR8843) covering what these processes are meant to do, what type of reports you will be receiving and the tasks needed for you to complete them in preparation for the first run in October. In addition, we shall be reviewing existing cleansing processes, especially helpful if you are new to the CWS/CMS data quality cleansing process. You will also have full access to the CTW environment to practice merges (e.g. client) or other data cleansing improvement activities during the workshops. Because the CWDS Office needs to technically validate each user's configuration, all registrations must be submitted by Friday, August 29, 2025.

SBC Soft Token Use

Once registration has closed on Friday, August 29, 2025, Customer Relations will schedule a MS Teams meeting with the tester and their County IT Contact. The purpose of this meeting will be to make sure that your County IT can configure your workstation with the needed software and any other required configurations.  If this cannot be accomplished, your registration in this DQ workshop cannot be accommodated.
 
Action Required
Complete the registration process by submitting the online form by August 29, 2025.  It is found on the DQ Portal. Here is a direct link to the online registration form: September 2025 DQ Workshop Registration Form
 
Data, CWS/CMS, Workshop

Scheduled Outage of CWS/CMS and CARES-Live Applications for September 6, 2025 - REMINDER

August 25, 2025 Communications
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) will perform an upgrade to the CWS/CMS and CARES-Live production databases during the Preventative Maintenance (PM) window on Saturday, September 6, 2025. The PM window begins at 6:00 AM and ends at 9:00 AM. Both the CWS/CMS production application and the CARES-Live production application will be unavailable to all (direct access or remote access) during this maintenance window.

CWS-CARES RFA will not be impacted by this upgrade.

Action Required

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS, Outage, CARES-Live

CWS/CMS:CDT Service Desk Bulletin - SAFE Cloud Service Scheduled Maintenance | Aug. 23 -10 PM - Aug. 24 - 4 AM

August 19, 2025 Communications
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, August 23, 2025, at 10:00 PM and concludes on Sunday, August 24, 2025, at 4:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
 
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
Maintenance, CWS/CMS

CWS/CMS: UPDATE - CWS/CMS Statewide Templates Update

August 14, 2025 Communications
All SPOCs:

August 13, 2025 Update: The AD 512 NMD: Psychosocial and Medical History of Non-Minor Dependent (version 12/24) statewide template has been successfully uploaded to the CWS/CMS application. This form is available for use and can be found under the CDSS radio button when generating a document.

Through testing of the new form, the CWDS Office has received reports of an error occasionally occurring when generating this form. This same error message can also occur when generating other forms in CWS/CMS. The CWDS Office and IBM are investigating this issue and are working toward a resolution.

Please contact the OTSI CWDS Application Support team via email at otsicwdsAppSupport@otsi.ca.gov if you have any questions regarding this form.
__________________________________________________________________________
July 17, 2025 Update: The CWDS Office is having technical difficulties with adding the AD 512 NMD form to the CWS/CMS application. Currently, the existing version of the form has been deactivated and is inaccessible for all counties. Another notice will be sent out as soon as the issue has been resolved and the form is accessible in CWS/CMS.
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The following CWS/CMS Statewide Template will be updated to its latest version on Thursday, July 17, 2025. This form can be found under the CDSS radio button when generating a form.

CDSS Forms
  • AD 512 NMD (version 12/24): Psychosocial and Medical History of Non-Minor Dependent

Action Required
No action is required. If you have any questions regarding this form, please contact OTSI CWDS Application Support via email at otsicwdsAppSupport@otsi.ca.gov.
Update, CWS/CMS

CWS/CMS: CDT Service Desk Bulletin – Cisco Virtual Private Network (VPN) Maintenance - Aug. 17, 2025 | 6 AM - 11 AM

August 14, 2025 Communications
All Dedicated County SPOCs and Technical Contacts:
The California Department of Technology (CDT) is upgrading the Cisco Identity Services Engine (ISE). The upgrade window occurs on Sunday, August 17, 2025, beginning at 6:00 AM and concluding at 11:00 AM. Users who use a Cisco Virtual Private Network (VPN) client will be unable to authenticate for approximately five minutes sometime during the upgrade window.

Action Required
If users experience any issues with CWS/CMS or with VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Maintenance, CWS/CMS, CDT

CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers - Aug. 30, 2025 | 6 AM - 10 AM

August 13, 2025 Communications
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, August 30, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Maintenance, CWS/CMS, Bulletin

CWS/CMS Release 9.6 and Interim Release 9.6.0 (3-Day Reminder) Bulletin

August 12, 2025 Customer Relations
Release 9.6 will be implemented on Saturday, August 16, 2025
The application outage begins on Saturday, August 16, 2025, at 5:00 AM and will most likely complete around 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once the outage is complete.

Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 9.6 updates are being applied.

Customer support will be available from the IBM Helpdesk at (800) 428-8268.

Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file was made available on Wednesday, August 6, 2025, for technical staff to begin testing the installation of the release.  The code is located on the CWSDFSr share in the following location:
  •  \CODEDIST\Staging\R96
Dedicated County CWSCMS.MSI file delivery:
By Wednesday, August 6, 2025, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R96 folder.  This file must exist on the workstation for the installation of Release 9.6 to take place on or after August 16, 2025.

Dedicated County users should do the following on the night before the release:
  • Restart (reboot) the workstation and log into Windows (aka the "welcome screen").
  • Restart again and do not log into Windows.
  • Leave the workstation powered on.
CWS/CMS, Release

CWS/CMS: Release 9.6 and 9.6.0 (15-Day) Informational Bulletin 2

August 01, 2025 Customer Relations
The mandatory VB6 version of Release 9.6 will be implemented on Saturday, Saturday, August 16, 2025.

Coexistent county CWSCMS.MSI file availability:

The CWSCMS.MSI file will be available by Friday, August 8, 2025, for technical staff to begin testing the installation of the release. The code will be located on the CWSDFSr share in the following location:
  •  \CODEDIST\Staging\R96
Perform any necessary testing, but do not install countywide before August 16, 2025. The new release will not work with the database until then.

Dedicated County CWSCMS.MSI file delivery:

By Friday, August 8, 2025, dedicated county users should start seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R96 folder. This file must exist on the workstation for the installation of Release R9.6 to take place on or after August 16, 2025.

Release 9.6 documents are located on the CWDS website. The xTools file and related README file are located on the CWDS Training Portal. More documents will be added as the release go-live date approaches. 
 
CWS/CMS

CWS/CMS: Bulletin Notification – CWS/CMS Release 9.6 and Interim Release 9.6.0 Informational Bulletin

July 23, 2025 Communications
All SPOCs and Technical Contacts:
This communication is a notification that a bulletin has been posted to the CWDS website. As a reminder, ‘Bulletins’ are located beneath the ‘Follow Our Progress’ header on the CWDS website’s home page. The bulletin provides a reminder and direction prior to Release 9.6 on Saturday, August 16, 2025.
 
Action Required
Please review the bulletin and share the information with county personnel.
CWS/CMS, Release