All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance on Sunday, February 2, 2025, beginning at 7:00 AM and concluding at 11:00 AM. During the maintenance window, there is no anticipated outage.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS
CWS/CMS County Access Data (CAD) Business Objects - Issue
All SPOCs, Technical Contacts, and CAD Contacts:
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, January 29, 2025. It was rebooted this morning at 10:10 AM, and the service was restored. The Search indexing caused logging issues for the DB2. Therefore, the Search indexing has been temporarily paused until the issue is resolved. Additionally, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Please contact CWDS Customer Relations if you require more information regarding this issue.
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, January 29, 2025. It was rebooted this morning at 10:10 AM, and the service was restored. The Search indexing caused logging issues for the DB2. Therefore, the Search indexing has been temporarily paused until the issue is resolved. Additionally, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Please contact CWDS Customer Relations if you require more information regarding this issue.
CWS/CMS Release 9.6 Go-Live Rescheduled
All SPOCs, Technical Contacts and CTW Registered Testers:
To accommodate the CARES Pilot Support activities, the CWDS Executive Leadership Team has decided to postpone the CWS/CMS Release 9.6 by three months, originally scheduled for Saturday, May 17, 2025. We apologize for any inconvenience this postponement may cause.
The new CWS/CMS Release 9.6 Go-Live date is still to be determined. An update will be sent out as soon as the new release date has been finalized.
Action Required
Please look for the CTW related meeting cancellations. No other actions regarding CWS/CMS Release 9.6 are needed at this time. Release activities are on hold until the release Go-Live date has been finalized.
To accommodate the CARES Pilot Support activities, the CWDS Executive Leadership Team has decided to postpone the CWS/CMS Release 9.6 by three months, originally scheduled for Saturday, May 17, 2025. We apologize for any inconvenience this postponement may cause.
The new CWS/CMS Release 9.6 Go-Live date is still to be determined. An update will be sent out as soon as the new release date has been finalized.
Action Required
Please look for the CTW related meeting cancellations. No other actions regarding CWS/CMS Release 9.6 are needed at this time. Release activities are on hold until the release Go-Live date has been finalized.
CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 25, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, January 25, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Major Incident Status - VPN Service Unavailable - RESOLVED
The California Department of Technology (CDT) reported a major incident, Virtual Private Network (VPN) users were unable to authenticate connectivity. CDT investigated the issue and has resolved the services. Users are now able to access VPN.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Action Required
If users experience any issues with CWS/CMS or with using VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: Remote County Testing - Release 9.6 Improved CWS/CMS Data Quality in Preparation for Import to CARES, Phase 3 – FINAL REMINDER
All SPOCs and Training Contacts:
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is scheduled for delivery to the Counties on May 17, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Thursday, January 9, 2025
System Change Requests (SCRs) included in this release are:
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
Tuesday, February 4, 2025 (AM or PM session)
Wednesday, February 5, 2025 (AM or PM session)
Thursday, February 6, 2025 (AM or PM session)
Tuesday, February 11, 2025 (AM or PM session)
Wednesday, February 12, 2025 (AM or PM session)
Thursday, February 13, 2025 (AM or PM session)
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (14) sessions (2 sessions per day).
Tuesday, April 1, 2025 (AM or PM session)
Wednesday, April 2, 2025 (AM or PM session)
Thursday, April 3, 2025 (AM or PM session)
Monday, April 7, 2025 (AM or PM session)
Tuesday, April 8, 2025 (AM or PM session)
Wednesday, April 9, 2025 (AM or PM session)
Thursday, April 10, 2025 (AM or PM session)
Participants are welcome to register for any of the sessions listed above in half or whole-day increments.
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on January 9, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on January 9, 2025, so the CWDS office can finalize the needed arrangements.
Link: Release 9.6 Data Quality SCRs (VB6 and C#) County Test Workshop (CTW) Registration Form
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Tuesday, January 14, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please email CWS_CustRel@osi.ca.gov.
Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on January 9, 2025.
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is scheduled for delivery to the Counties on May 17, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Thursday, January 9, 2025
System Change Requests (SCRs) included in this release are:
- SCR 8982 - Add Missing Name for Placement Homes for CARES
- SCR 8983 - Add Missing Name for Non-Foster Care Facilities for CARES
- SCR 8999 - Update Client Dates out-of-range for CARES
- SCR 8985 - Make Name Mandatory for Non-Foster Care Facility
- SCR 8989 - Cleanup Outdated Home Studies
- SCR 8843 - Transfer Enrollment between DOE Schools
- SCR 8967 - Duplicate Hearing Notebook Warning
- SCR 8972 - ACL 22-95 ICWA Eligibility Data Entry Mandatory Fields (Part B)
- SCR 8943 - Expand Merge History Log
- SCR 9020 - R9.6 Training Tools Package
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
Tuesday, February 4, 2025 (AM or PM session)
Wednesday, February 5, 2025 (AM or PM session)
Thursday, February 6, 2025 (AM or PM session)
Tuesday, February 11, 2025 (AM or PM session)
Wednesday, February 12, 2025 (AM or PM session)
Thursday, February 13, 2025 (AM or PM session)
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (14) sessions (2 sessions per day).
Tuesday, April 1, 2025 (AM or PM session)
Wednesday, April 2, 2025 (AM or PM session)
Thursday, April 3, 2025 (AM or PM session)
Monday, April 7, 2025 (AM or PM session)
Tuesday, April 8, 2025 (AM or PM session)
Wednesday, April 9, 2025 (AM or PM session)
Thursday, April 10, 2025 (AM or PM session)
Participants are welcome to register for any of the sessions listed above in half or whole-day increments.
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on January 9, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on January 9, 2025, so the CWDS office can finalize the needed arrangements.
Link: Release 9.6 Data Quality SCRs (VB6 and C#) County Test Workshop (CTW) Registration Form
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Tuesday, January 14, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please email CWS_CustRel@osi.ca.gov.
Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on January 9, 2025.
2025 - Annual Batch Merge Data Cleanse Reminder
Batch Merge and Data Cleanses are scheduled on a Weekly, Bi-Monthly, Semi-Annual, and Manually Directed basis.
For information regarding the Batch Merge & Data Cleanse Schedule, Cleansing Instructions, Issues List, FAQs, and other information, please visit the https://cwds.ca.gov/DQP
For additional information regarding the Batch Merge process and reports, please refer to the Automated Client Merge Training Guides located on the Training Portal | Child Welfare Digital Services You must have Training Portal access to view the documents. If you do not have access, contact your County's Single Point of Contact (SPOC).
Data Cleanses
Batch Merges
Manually Directed Merges
Contact the CWS_CustRel@osi.ca.gov if you have any questions.
For information regarding the Batch Merge & Data Cleanse Schedule, Cleansing Instructions, Issues List, FAQs, and other information, please visit the https://cwds.ca.gov/DQP
For additional information regarding the Batch Merge process and reports, please refer to the Automated Client Merge Training Guides located on the Training Portal | Child Welfare Digital Services You must have Training Portal access to view the documents. If you do not have access, contact your County's Single Point of Contact (SPOC).
Data Cleanses
- Update Education Provider School Number
- Standardize Addresses
- Education Enrollment Cleanup (SCR8844)
- End Assignments for Closed Finalized Adoption Cases (SCR 8750)
- Run Unknown Client Name Standardization (SCR 8842)
- Validate & Cleanse Client Demographic Data (SCR 8850)
- SSN Cleansing (SCR 8776)
- Reporter Badge Number Cleansing (SCR 8935)
- Other Adults Cleansing (SCR 8955)
- Multi Notebook Email Cleansing (SCR 8936)
- Service Provider NPI data Cleansing (SCR 8954)
- Staff Person Email Cleansing (SCR 8964)
- Other Child Data Cleansing (SCR 8961)
- Illogical Client Relationship Cleansing (SCR 8971)
- Validate & Cleanse SCP Demographic Data (SCR 8846)
- Staff Person Email Cleansing (SCR 8964)
- Deduplication Cleansing of Hearing (SCR 8970)
Batch Merges
- Bi-monthly Client
- Semi Annual SCP/Attorney
- Semi Annual Placement Home/Service Provider
- Distribute Quarterly SCP/Attorney/Service Provider/Placement Home Reports
- SCP Deduplication (SCR8912)
- Run Service Provider Merge (SCR 8794)
- Run Education Provider De-Duplication - Batch Merge (SCR 8653)
- Run Service Provider Address Merge
Manually Directed Merges
- FFACRFH and FFACH Homes (SCR 8856)
Contact the CWS_CustRel@osi.ca.gov if you have any questions.
CWS/CMS: December 2024 Workstation Patches
December 2024 Workstation Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Workstations for November 2024:
MS Windows 10 22H2 Patches
MS24-DEC: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5048652 (x64) Critical
MS Windows 2016 (LTSB) Patches
MS24-DEC: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5048671 (x64) Critical
MS Office 2016 Patches
MS24-DEC: Security Update for Microsoft Access 2016 - Access 2016 - KB5002641 Important
MS24-DEC: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002660 Important
MS24-DEC: Security Update for Microsoft Office 2016 - Office 2016 - KB4475587 Important
MS24-DEC: Security Update for Microsoft Office 2016 - Office 2016 - KB5002661 Important
Google Chrome Patches
Google Chrome 131.0.6778.140 High Unspecified
Adobe
Adobe Acrobat Reader 2024.005.20320 Available
Adobe Acrobat Reader 2024.005.20320 Available - Adobe Acrobat Reader - Continuous Track Critical APSB24-92
Action Required
No action is required. Informational only.
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Workstations for November 2024:
MS Windows 10 22H2 Patches
MS24-DEC: Cumulative Update for Windows 10 Version 22H2 - Windows 10 Version 22H2 - KB5048652 (x64) Critical
MS Windows 2016 (LTSB) Patches
MS24-DEC: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5048671 (x64) Critical
MS Office 2016 Patches
MS24-DEC: Security Update for Microsoft Access 2016 - Access 2016 - KB5002641 Important
MS24-DEC: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002660 Important
MS24-DEC: Security Update for Microsoft Office 2016 - Office 2016 - KB4475587 Important
MS24-DEC: Security Update for Microsoft Office 2016 - Office 2016 - KB5002661 Important
Google Chrome Patches
Google Chrome 131.0.6778.140 High Unspecified
Adobe
Adobe Acrobat Reader 2024.005.20320 Available
Adobe Acrobat Reader 2024.005.20320 Available - Adobe Acrobat Reader - Continuous Track Critical APSB24-92
Action Required
No action is required. Informational only.
CWS/CMS: IBM Help Desk Phone System – UPDATE
All SPOCs and Technical Contacts:
December 24, 2024 UPDATE:
The issue with the IBM Help Desk Phone System is still being investigated, and it is expected to take a few days to resolve. As a temporary solution, please use the alternate phone number provided below to reach the IBM Help Desk. Alternate Phone Number: 1-855-479-3365
Please note: this alternate phone number will remain in effect until the issue with the original IBM Help Desk Phone System is resolved.
We appreciate your patience.
_________________________________________________________________
An issue has been discovered with the IBM Help Desk Phone System. Callers receive a message that the call cannot be completed as dialed or the call is dropped. This issue is being investigated and additional updates will be sent out as status is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at the alternate phone number listed above.
December 24, 2024 UPDATE:
The issue with the IBM Help Desk Phone System is still being investigated, and it is expected to take a few days to resolve. As a temporary solution, please use the alternate phone number provided below to reach the IBM Help Desk. Alternate Phone Number: 1-855-479-3365
Please note: this alternate phone number will remain in effect until the issue with the original IBM Help Desk Phone System is resolved.
We appreciate your patience.
_________________________________________________________________
An issue has been discovered with the IBM Help Desk Phone System. Callers receive a message that the call cannot be completed as dialed or the call is dropped. This issue is being investigated and additional updates will be sent out as status is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at the alternate phone number listed above.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, December 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If unable to find a specific Bulletin, please contact Communications.