CWS/CMS

Co-Existent County SPOCs and Technical Contacts:

June 19, 2026 UPDATE: Microsoft has not yet provided a permanent fix for the issue with KB5094126 (for Windows 11 v24H2 and v25H2) that is causing a 29956 error message when generating Word documents in CWS/CMS. IBM continues to strongly recommend that Co-Existent Counties do not install this patch on their CWS/CMS workstations, and if the patch is already installed to uninstall it until the permanent fix is produced. There is no estimated timeline for this fix, but we will send out an update once it is received and tested.

While testing the patches, IBM recently discovered an issue with another patch included in the June Microsoft patches. Patch #KB5093998 (for Windows 11 v23H2) is also causing the same 29956 error message when generating Word documents in CWS/CMS. IBM, again, strongly recommends that Co-Existent Counties do not install this patch on their CWS/CMS workstations, and if the patch is already installed to uninstall it until the permanent fix is produced. There is no estimated timeline for this additional fix, but we will send out an update once it is received and tested.

The following are the Microsoft patches that IBM is installing on the Dedicated County workstations for June 2026:

• .NET Desktop Runtime (x64) 8.0.28 Available
• .NET Desktop Runtime (x64) 9.0.17 Available
• .NET SDK (x64) 8.0.422 Available
• .NET Desktop Runtime 8.0.28 Available
• Adobe Acrobat 2026.001.21662 Available - Adobe Acrobat - Continuous Track (x64)
• Adobe Acrobat Reader 2026.001.21662 Available - Adobe Acrobat Reader - Continuous Track
• Adobe Acrobat Reader 2026.001.21662 Available - Adobe Acrobat Reader - Continuous Track (x64)
• Microsoft Edge Stable Build 149.0.4022.62 Available
• Microsoft Edge Stable Build 149.0.4022.62 Available (x64)
• MS26-JUN: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5094141
• MS26-JUN: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5094141 (x64)
• 5092427: Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 25H2 - Windows
• 5092427: Cumulative Update Preview for .NET Framework 3.5 and 4.8.1 for Windows 11, version 25H2 – Windows (x64)
• MS26-JUN: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002877
• MS26-JUN: Security Update for Microsoft Office 2016 - Office 2016 - KB5002578
• MS26-JUN: Security Update for Microsoft Office 2016 - Office 2016 - KB5002852
• MS26-JUN: Security Update for Microsoft Office 2016 - Office 2016 - KB5002878
• MS26-JUN: Security Update for Microsoft Word 2016 - Word 2016 - KB5002879
• Office 2024 Version 16.0.17932.20842 Available - Perpetual Channel - Office 2024 Volume Licensed
• Office 365 Version 16.0.20026.20166 Available - Monthly Enterprise Channel - Office 365 (English (United States
• Office 365 Version 16.0.20026.20168 Available - Current Channel - Office 365 (English (United States))
• Google Chrome 149.0.7827.103 Available
• 4052623: Update for Microsoft Defender antimalware platform - Microsoft Defender Antivirus - KB4052623
• Mozilla Firefox (x64) 140.11.0 ESR Available
• MS26-MAY: Cumulative Update for .NET Framework 3.5 and 4.7.2 for Windows 10 Version 1809 - Windows 10 KB5087061 (x64)
• MS26-MAY: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 1809 - Windows 10 Version (x64)

Additional updates will be shared out once the permanent fixes for the problem Microsoft June patches have been distributed by Microsoft and tested by IBM.

_________________________________________________________________________________________

Issue: The CWS/CMS application generates a 29956 error in certain situations when attempting to make a call to Word documents. This error prevents the user from data input as part of normal workflow processes.

Cause: Microsoft has confirmed that the issue has been caused by Microsoft’s June 2026 update (released on June 9, 2026), specifically the KB5094126 installation on Windows 11 desktops. Microsoft has confirmed this issue is present for multiple customers.

Workaround Solution: A temporary workaround from Microsoft is to uninstall KB5094126 on impacted systems. A permanent fix is expected to be released by Microsoft within the next few days.

Note: This issue and workaround does not apply to the Dedicated County workstations. The June 2026 Microsoft patch KB5094126 was not yet installed on the Dedicated County workstations.

Action Required

Co-Existent Counties that installed the June 2026 updates from Microsoft should, as a temporary workaround, uninstall patch KB5094126 from their workstations, until Microsoft provides a permanent fix.

Co-Existent County SPOCs and Technical Contacts:

Issue: The CWS/CMS application generates a 29956 error in certain situations when attempting to make a call to Word documents. This error prevents the user from data input as part of normal workflow processes.

Cause: Microsoft has confirmed that the issue has been caused by Microsoft’s June 2026 update (released on June 9, 2026), specifically the KB5094126 installation on Windows 11 desktops. Microsoft has confirmed this issue is present for multiple customers.

Workaround Solution: A temporary workaround from Microsoft is to uninstall KB5094126 on impacted systems. A permanent fix is expected to be released by Microsoft within the next few days.

Note: This issue and workaround does not apply to the Dedicated County workstations. The June 2026 Microsoft patch KB5094126 was not yet installed on the Dedicated County workstations.

Action Required

Co-Existent Counties that installed the June 2026 updates from Microsoft should, as a temporary workaround, are strongly advised to uninstall patch KB5094126 from their workstations, until Microsoft provides a permanent fix.

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, June 27, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
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Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, July 17, 2026, at 6:00 PM and concludes on Saturday, July 18, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.
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Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

All SPOCs and Technical Contacts:

June 9, 2026 UPDATE: The automated process to end-date inactive CWS/CMS user accounts will not run in June or July. The reports will resume in August, tentatively planned for August 3, 2026.

An additional update will be issued after the new reports are run and prepared for review.

_______________________________________

May 7, 2026 UPDATE: The automated process to end‑date inactive CWS/CMS user logins continues in May. The new reports were generated and saved to SAFE on Thursday, May 7, 2026. The SAFE file is titled, “SCR9039_END-DATE_USERID_2026-05-07.xlsx.” REMINDER: this is the first month will list CWS/CMS user accounts that have been inactive for the previous 90 days.

Please review your organization’s report, saved in the SAFE folder. Organizations that do not have any potential accounts to end‑date in their report will, instead, find the following statement, “NO ROWS FOR DATA QUALITY CLEANSE”.

If needed, up to ten (10) listed accounts may be requested to be excluded from the automated end‑date process. Please submit your exclusion file by Thursday, May 21, 2026, at 5:00 PM, to request listed user logins from being end-dated when the process runs on Saturday, May 23, 2026. If more than ten (10) user logins are needed to be excluded, please send your justification to the CWDS Customer Relations mailbox (CWS_CustRel@otsi.ca.gov). The justification will be forwarded to the review team for consideration. No action is required if your county agrees with the list as provided.

As stated in the attached SCR 9039 FAQ document, CWS/CMS User IDs that need to be reactivated following the automated end‑date process can be accomplished by contacting the IBM Help Desk at 800-428-8268. Please note that the process to reactive the accounts is complex and does take one or two weeks to be completed by the IBM team. However, in order to expedite this timeline, it is important when calling in the ticket to explain the reason the user ID login was end dated was due to SCR 9039. User accounts from the reports that are logged in prior to Friday, May 22, 2026, at 5:00 PM, will not be end‑dated in the automated process on May 23, 2026.

All User ID accounts, both active and inactive, will be migrated to CWS-CARES. End-dated User ID accounts that need to be reactivated in CWS-CARES can be completed by the Administrators within CWS-CARES. This process will be much more direct and easier to complete in CWS-CARES than it is currently accomplished in CWS/CMS.

____________________________________________

April 7, 2026 UPDATE: After a one-month hiatus for March, the automated process to end‑date inactive CWS/CMS user logins has resumed for April. The new reports were generated and saved to SAFE on Tuesday, April 7, 2026. The SAFE file is titled, “SCR9039_END-DATE_USERID_2026-04-07.xlsx.” REMINDER: this is the final month that the report will list CWS/CMS user accounts that have been inactive for the previous 180 days. Beginning in May, the reports will list accounts that have been inactive for 90 days.

Please review your organization’s report, saved in the SAFE folder. Organizations that do not have any potential accounts to end‑date in their report will, instead, find the following statement, “NO ROWS FOR DATA QUALITY CLEANSE”.

If needed, up to ten (10) listed accounts may be requested to be excluded from the automated end‑date process. Only a few organizations currently have more than ten (10) accounts listed. Please submit your exclusion file by Thursday, April 23, 2026, at 5:00 PM, to request listed user logins from being end-dated when the process runs on Saturday, April 25, 2026. If more than ten (10) user logins are needed to be excluded, please send your justification to the CWDS Customer Relations mailbox (CWS_CustRel@otsi.ca.gov). The justification will be forwarded to the review team for consideration. No action is required if your county agrees with the list as provided.

As stated in the attached SCR 9039 FAQ document, CWS/CMS User IDs that need to be reactivated following the automated end‑date process can be accomplished by contacting the IBM Help Desk at 800-428-8268. Please note that the process to reactive the accounts is complex and does take one or two weeks to be completed by the IBM team. User accounts from the reports that are logged in prior to Friday, April 24, 2026, at 5:00 PM, will not be end‑dated in the automated process on April 25, 2026.

____________________________________________

March 5, 2026 UPDATE: The CWDS Project has decided to not run the automated process to end-date inactive CWS/CMS user logins during March. The monthly process will resume in April. The next reports will be sent to the SAFE folder approximately April 7, 2026.

____________________________________________

February 18, 2026 UPDATE: This is a reminder to submit an exclusion file, if needed, by Thursday, February 19, 2026, at 5:00 PM to prevent up to ten (10) user logins from being end-dated. No action is required if your county agrees with the list as provided.

____________________________________________

February 11, 2026 UPDATE:  As presented at the February 10, 2026 Technical Advisory Committee (TAC) Meeting, we are sharing the updated SCR 9039 FAQ document for your reference.   

____________________________________________

February 6, 2026 UPDATE: Based on received feedback, the reports are being updated for the following criteria:

Report criteria:

Identifies CWS/CMS user logins that have not been used in the past 180 days 

However, users are omitted from the report if they fall into one of these two categories:

1. Have NOT logged into CWS/CMS within the previous 180 days, but HAVE logged into CARES-Live within the previous 180 days.
2. The User ID has been created within the previous 90 days, and has NOT logged into CWS/CMS.

Updated reports, using the new criteria listed above, will be made available in SAFE in the FromOSI folder no later than 5:00 PM, on Friday, February 6, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-06.xlsx. 

Please use this updated report when reviewing the list of user logins identified for deactivation.

____________________________________________

To prepare for CWS-CARES Mock Cycles and Production Simulation, the CWS-CARES Project will begin an automated process to end-date inactive CWS/CMS user logins. This effort helps ensure that only active users are set up with access in CWS-CARES. 

This process identifies CWS/CMS user logins that have not been used in the past 180 days and schedules those logins to be end-dated. This is standard account cleanup intended to reduce inactive or outdated system access as counties prepare for CWS-CARES. 

What This Means for Counties 

• This activity affects system access only. There are no impacts to caseloads, staff roles, office assignments, or authority. 
• User logins associated with an active County License Case (CLC) are excluded from the report. 
• All user accounts (active and inactive) will still be carried forward to CWS-CARES. 

County Review and Option to Exclude User Logins  

Counties will have an opportunity to review the list of user logins identified for deactivation. To accommodate staff on extended leave (such as administrative or maternity leave), counties may exclude up to 10 user logins from deactivation, if needed. 

A report will be available in SAFE in the FromOSI folder on February 2, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-02.xlsx. 

If your county wishes to exclude user logins: 

1. Use the Excel file provided. 
2. Keep only the rows (up to 10) for user logins you want excluded. 
3. Do not modify the file layout or formatting. 
4. Upload the file to SAFE in the ToOSI folder. 

If more than 10 exclusions are needed, please contact CWDS Customer Relations and include a brief explanation. 

Deadline: February 19 at 5:00 PM 
Files received after this deadline will not be accepted, and all user logins listed in the original report will be end-dated. 

Timing and Ongoing Process 

• This first run will process and end-date User IDs on February 21, 2026. 
• The 180-day inactivity threshold will remain in place through April 2026, giving counties additional time to review the list and adjust to new processes. 
• Beginning May, the inactivity threshold will change to 90 days, consistent with CWS-CARES access policy and the Production Simulation environment. 
• After February, this process will occur monthly until the transition to CWS-CARES: 
• Reports will be posted after the first weekend of each month 
• User logins will be deactivated during the fourth weekend of the month 
• Counties will receive advance notice of specific dates 

Restoring a User Login 

If a user login is end-dated and later needs to be restored, counties may submit a Help Desk ticket to reinstate the existing login and associated staff access. 

Action Required 

• Review the report of inactive CWS/CMS user logins when it becomes available in SAFE. 
• Submit an exclusion file (if needed) by February 19 at 5:00 PM to prevent up to 10 user logins from being end-dated. 
• No action is required if your county agrees with the list as provided. 

For questions or concerns, please contact the CWDS Customer Relations mailbox. 

All SPOCs and Technical Contacts:

May 20, 2026 UPDATE: IBM has developed and successfully tested a fix to resolve the issue introduced with Release R9.6.1. IBM will implement CWS/CMS R9.6.2 on Thursday, May 21, 2026, at 6:00 PM. There is no outage associated with this release. IBM expects the R9.6.2 MSI file to be available in the afternoon on Thursday, May 21, 2026.

R9.6.2 is an optional release for Co-Existent Counties; however, IBM strongly recommends pushing out the R9.6.2 code as soon as possible to the workstations that are currently running R9.6.1.

IBM will push out R9.6.2 to the Dedicated Counties on the evening of Thursday, May 21, 2026.

__________________________________________________________

This message is to inform you that an issue introduced in CWS/CMS Release R9.6.1, implemented on Wednesday, May 13, 2026, is causing an APP29956 error message impacting the JV‑101 and JV‑110 forms. The issue occurred due to updates made to another form in R9.6.1, which unintentionally affected JV‑101 and JV‑110.

There is currently no workaround for this issue. IBM is actively analyzing the issue and working to identify a fix. We will provide an update as soon as more information is available.

At this time, we recommend that any counties that have not yet installed R9.6.1 pause deployment until further notice.

Action Required

No action needed.
 

We do recommend postponing the installation of R9.6.1 if you have not yet installed it.

All SPOCs, Technical Contacts, and SBC Administrators:

The California Department of Technology (CDT) has scheduled maintenance on Saturday, May 30, 2026, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.

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Action Required

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

ALL SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, May 23, 2026, at 8:00 PM and concludes on Sunday, May 24, 2026, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.

Action Required

All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.

All SPOCs, Technical Contacts and CAD Contacts:

The California Department of Technology (CDT) has scheduled monthly Microsoft security patching. The patching begins on Friday, June 12, 2026, at 6:00 PM and concludes on Saturday, June 13, 2026, at 1:00 AM. The activity may cause interruptions to the Business Objects (BO) servers within the patching window. The expected impact to users is low; however, there is a potential to cause some BO reports to fail to send, or automated scripts may fail to retrieve.

Action Required

Review scheduled BO reports and reschedule report jobs to avoid the scheduled maintenance window. Rerun the missed report jobs, if necessary.

Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content.

All SPOCs and Technical Contacts:

May 7, 2026 UPDATE: The automated process to end‑date inactive CWS/CMS user logins continues in May. The new reports were generated and saved to SAFE on Thursday, May 7, 2026. The SAFE file is titled, “SCR9039_END-DATE_USERID_2026-05-07.xlsx.” REMINDER: this is the first month will list CWS/CMS user accounts that have been inactive for the previous 90 days.

Please review your organization’s report, saved in the SAFE folder. Organizations that do not have any potential accounts to end‑date in their report will, instead, find the following statement, “NO ROWS FOR DATA QUALITY CLEANSE”.

If needed, up to ten (10) listed accounts may be requested to be excluded from the automated end‑date process. Please submit your exclusion file by Thursday, May 21, 2026, at 5:00 PM, to request listed user logins from being end-dated when the process runs on Saturday, May 23, 2026. If more than ten (10) user logins are needed to be excluded, please send your justification to the CWDS Customer Relations mailbox (CWS_CustRel@otsi.ca.gov). The justification will be forwarded to the review team for consideration. No action is required if your county agrees with the list as provided.

As stated in the attached SCR 9039 FAQ document, CWS/CMS User IDs that need to be reactivated following the automated end‑date process can be accomplished by contacting the IBM Help Desk at 800-428-8268. Please note that the process to reactive the accounts is complex and does take one or two weeks to be completed by the IBM team. However, in order to expedite this timeline, it is important when calling in the ticket to explain the reason the user ID login was end dated was due to SCR 9039. User accounts from the reports that are logged in prior to Friday, May 22, 2026, at 5:00 PM, will not be end‑dated in the automated process on May 23, 2026.

All User ID accounts, both active and inactive, will be migrated to CWS-CARES. End-dated User ID accounts that need to be reactivated in CWS-CARES can be completed by the Administrators within CWS-CARES. This process will be much more direct and easier to complete in CWS-CARES than it is currently accomplished in CWS/CMS.

__________________________________________________________

April 7, 2026 UPDATE: After a one-month hiatus for March, the automated process to end‑date inactive CWS/CMS user logins has resumed for April. The new reports were generated and saved to SAFE on Tuesday, April 7, 2026. The SAFE file is titled, “SCR9039_END-DATE_USERID_2026-04-07.xlsx.” REMINDER: this is the final month that the report will list CWS/CMS user accounts that have been inactive for the previous 180 days. Beginning in May, the reports will list accounts that have been inactive for 90 days.

Please review your organization’s report, saved in the SAFE folder. Organizations that do not have any potential accounts to end‑date in their report will, instead, find the following statement, “NO ROWS FOR DATA QUALITY CLEANSE”.

If needed, up to ten (10) listed accounts may be requested to be excluded from the automated end‑date process. Only a few organizations currently have more than ten (10) accounts listed. Please submit your exclusion file by Thursday, April 23, 2026, at 5:00 PM, to request listed user logins from being end-dated when the process runs on Saturday, April 25, 2026. If more than ten (10) user logins are needed to be excluded, please send your justification to the CWDS Customer Relations mailbox (CWS_CustRel@otsi.ca.gov). The justification will be forwarded to the review team for consideration. No action is required if your county agrees with the list as provided.

As stated in the attached SCR 9039 FAQ document, CWS/CMS User IDs that need to be reactivated following the automated end‑date process can be accomplished by contacting the IBM Help Desk at 800-428-8268. Please note that the process to reactive the accounts is complex and does take one or two weeks to be completed by the IBM team. User accounts from the reports that are logged in prior to Friday, April 24, 2026, at 5:00 PM, will not be end‑dated in the automated process on April 25, 2026.

__________________________________________________________________________

March 5, 2026 UPDATE: The CWDS Project has decided to not run the automated process to end-date inactive CWS/CMS user logins during March. The monthly process will resume in April. The next reports will be sent to the SAFE folder approximately April 7, 2026.

____________________________________________________________________

February 18, 2026 UPDATE: This is a reminder to submit an exclusion file, if needed, by Thursday, February 19, 2026, at 5:00 PM to prevent up to ten (10) user logins from being end-dated. No action is required if your county agrees with the list as provided.

______________________________________________________________________________________________

February 11, 2026 UPDATE:  As presented at the February 10, 2026 Technical Advisory Committee (TAC) Meeting, we are sharing the updated SCR 9039 FAQ document for your reference.   

_____________________________________________________________________

February 6, 2026 UPDATE: Based on received feedback, the reports are being updated for the following criteria:

Report criteria:

Identifies CWS/CMS user logins that have not been used in the past 180 days 

However, users are omitted from the report if they fall into one of these two categories:

1. Have NOT logged into CWS/CMS within the previous 180 days, but HAVE logged into CARES-Live within the previous 180 days.
2. The User ID has been created within the previous 90 days, and has NOT logged into CWS/CMS.

Updated reports, using the new criteria listed above, will be made available in SAFE in the FromOSI folder no later than 5:00 PM, on Friday, February 6, 2026, titled: SCR9039_END-DATE_USERID_2026-02-06.xlsx. 

Please use this updated report when reviewing the list of user logins identified for deactivation.

_____________________________________________________________________

To prepare for CWS-CARES Mock Cycles and Production Simulation, the CWS-CARES Project will begin an automated process to end-date inactive CWS/CMS user logins. This effort helps ensure that only active users are set up with access in CWS-CARES. 

This process identifies CWS/CMS user logins that have not been used in the past 180 days and schedules those logins to be end-dated. This is standard account cleanup intended to reduce inactive or outdated system access as counties prepare for CWS-CARES. 

What This Means for Counties 

• This activity affects system access only. There are no impacts to caseloads, staff roles, office assignments, or authority. 
• User logins associated with an active County License Case (CLC) are excluded from the report. 
• All user accounts (active and inactive) will still be carried forward to CWS-CARES. 

County Review and Option to Exclude User Logins  

Counties will have an opportunity to review the list of user logins identified for deactivation. To accommodate staff on extended leave (such as administrative or maternity leave), counties may exclude up to 10 user logins from deactivation, if needed. 

A report will be available in SAFE in the FromOSI folder on February 2, 2026, titled: 
SCR9039_END-DATE_USERID_2026-02-02.xlsx. 

If your county wishes to exclude user logins: 

1. Use the Excel file provided. 
2. Keep only the rows (up to 10) for user logins you want excluded. 
3. Do not modify the file layout or formatting. 
4. Upload the file to SAFE in the ToOSI folder. 

If more than 10 exclusions are needed, please contact CWDS Customer Relations and include a brief explanation. 

Deadline: February 19 at 5:00 PM 
Files received after this deadline will not be accepted, and all user logins listed in the original report will be end-dated. 

Timing and Ongoing Process 

• This first run will process and end-date User IDs on February 21, 2026. 
• The 180-day inactivity threshold will remain in place through April 2026, giving counties additional time to review the list and adjust to new processes. 
• Beginning May, the inactivity threshold will change to 90 days, consistent with CWS-CARES access policy and the Production Simulation environment. 
• After February, this process will occur monthly until the transition to CWS-CARES: 
• Reports will be posted after the first weekend of each month 
• User logins will be deactivated during the fourth weekend of the month 
• Counties will receive advance notice of specific dates 

Restoring a User Login 

If a user login is end-dated and later needs to be restored, counties may submit a Help Desk ticket to reinstate the existing login and associated staff access. 

Action Required 

• Review the report of inactive CWS/CMS user logins when it becomes available in SAFE. 
• Submit an exclusion file (if needed) by February 19 at 5:00 PM to prevent up to 10 user logins from being end-dated. 
• No action is required if your county agrees with the list as provided. 

For questions or concerns, please contact the CWDS Customer Relations mailbox.