All SPOCs and Technical Contacts:
This issue in SCR 8993 in some scenarios is affecting the Completion Due Date displayed on the Referral Summary page in CWS/CMS.
Expected Behavior is the due date should be calculated as the earlier of:
- 30 days from the first completed, in-person investigation contact that includes the Referral Victim with the Start Date counted as Day 1,
or
- 40 days from the Referral Received Date, with the Referral Received Date counted as Day 1.
However, the system is currently calculating the due date as 30 days from the first contact entered that includes the referral victim, regardless of Contact Purpose (Investigate Referral, Conduct Client Evaluation, etc.) or Contact Status (Attempted, Completed, etc.) or Contact Method (In person, Telephone, etc.).
This issue does not prevent workers from completing their work. However, the due date displayed on the Referral Summary page may be inaccurate. The system continues to calculate the 40-day maximum timeframe as expected.
The issue is currently being evaluated. Updates on next steps will be provided in a future communication.
Action Required:
We request that all CWS/CMS SPOCs and Technical Contacts distribute this communication to all staff impacted, at their discretion.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.