ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 24, 2023, at 8:00 PM and concludes on Sunday, June 25, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS/CMS
Dedicated County Internet Access Issue - RESOLVED
All Dedicated County SPOCs and Technical Contacts:
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
__________________________________________________________________________________________________
The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
__________________________________________________________________________________________________
The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: May 2023 MS Windows Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for May 2023:
May 2023 MS Office Patches
MS23-MAY: Security Update for Microsoft Word 2016 - Word 2016 - KB5002369 Important
MS23-MAY: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002386 Important
May 2023 Windows 10 21H2 Patches
MS23-MAY: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5026361 (x64) Critical
May 2023 Windows 10 LTSB Patches
MS23-MAY: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5026363 (x64) Critical
Action Required
No action is required. Informational only.
California Department of Technology Service Desk Bulletin – Firewall Maintenance - REMINDER
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled firewall maintenance on Sunday, May 7, 2023, beginning at 4:00 AM and concluding at 6:00 AM. The CWS/CMS application will not be accessible for approximately one hour within this two-hour maintenance window. This includes remote access (e.g., Server-Based Computing [SBC], VPN, etc.) to CWS/CMS.
This firewall maintenance will not affect the CARES-Live and CWS-CARES applications.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled firewall maintenance on Sunday, May 7, 2023, beginning at 4:00 AM and concluding at 6:00 AM. The CWS/CMS application will not be accessible for approximately one hour within this two-hour maintenance window. This includes remote access (e.g., Server-Based Computing [SBC], VPN, etc.) to CWS/CMS.
This firewall maintenance will not affect the CARES-Live and CWS-CARES applications.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
California Department of Technology Service Desk Bulletin: SAFE Cloud Service Scheduled Maintenance- May 20-21, 2023| 8:00 PM - 2:00 AM
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, May 20, 2023, at 8:00 PM and concludes on Sunday, May 21, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, May 20, 2023, at 8:00 PM and concludes on Sunday, May 21, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- April 28-29, 2023| 7:00 PM – 6:00 AM
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, April 28, 2023, at 7:00 PM and concludes on Saturday, April 29, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, April 28, 2023, at 7:00 PM and concludes on Saturday, April 29, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
California Department of Technology Service Desk Bulletin: Citrix Virtual Desktop Agent (VDA) Software Update and IP Change – May 6, 2023| 6:00 AM – 2:00 PM
All SPOCs, Technical Contacts, and SBC Admins:
The California Department of Technology (CDT) has scheduled an update on Saturday, May 6, 2023, beginning at 6:00 AM and concluding at 2:00 PM. During the update window, CDT will be making a configuration change to Citrix. SBCS users will be kicked out of the system or unable to log into the https://cwstoken.access.ca.gov and https://cws-internal.access.ca.gov SBCS sites during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled an update on Saturday, May 6, 2023, beginning at 6:00 AM and concluding at 2:00 PM. During the update window, CDT will be making a configuration change to Citrix. SBCS users will be kicked out of the system or unable to log into the https://cwstoken.access.ca.gov and https://cws-internal.access.ca.gov SBCS sites during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.