All SPOCs, Technical Contacts, and SBC Admins:
The California Department of Technology (CDT) has scheduled an update on Saturday, May 6, 2023, beginning at 6:00 AM and concluding at 2:00 PM. During the update window, CDT will be making a configuration change to Citrix. SBCS users will be kicked out of the system or unable to log into the https://cwstoken.access.ca.gov and https://cws-internal.access.ca.gov SBCS sites during the maintenance window.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin: Citrix Virtual Desktop Agent (VDA) Software Update and IP Change – May 6, 2023| 6:00 AM – 2:00 PM
If unable to find a specific Bulletin, please contact Communications.