Customer Relations is pleased to announce that the Single Point of Contact (SPOC) Guide has been updated to version 3.0. This version has refreshed links to the Child Welfare Digital Services (CWDS) website and current information on:
- Child Welfare Services/Case Management System (CWS/CMS)
- California Automated Response and Engagement System - Live (CARES-Live)
- Child Welfare Services California Automated Response and Engagement System (CWS-CARES) – In Development
- SPOC, Customer Relations and Specific County Roles and Responsibilities
- Web Administration
- CWDS Meeting Information
- County Resources – including the following:
- Portals Pages (https://cwds.ca.gov/Portals)
- Training
- Business Intelligence
- Data Quality
- CWS-CARES Implementation
- Portals Pages (https://cwds.ca.gov/Portals)
- CWDS Website (https://cwds.ca.gov/) resources including:
- CWS/CMS Release Information
- Data Deletion Request (DDR)
- System Change Request (SCR)
- Server Based Computing (SBC)
- CWS-CARES User Resources, including:
- CWS-CARES Users – Frequently Asked Questions (FAQ)
- CWDS Glossary
- CWS-CARES Newsletters
- RFA Application Process Release Notes
- County Funding Process (Logon Required)
- Advanced Planning Document
- County Contacts
Please review the attached SPOC Guide for information regarding SPOC responsibilities and available CWDS reference materials. The attached guide is also located on the CWDS website under the Stakeholder Resources tab>CWS/CMS Users>CWS/CMS Guides>Website and Web Application Guides>See the SPOC Guide PDF.