All Dedicated County SPOCs and Technical Contacts:
The California Department of Technology (CDT) is upgrading the Cisco Identity Services Engine (ISE). The upgrade window occurs on Sunday, August 17, 2025, beginning at 6:00 AM and concluding at 11:00 AM. Users who use a Cisco Virtual Private Network (VPN) client will be unable to authenticate for approximately five minutes sometime during the upgrade window.
Action Required
If users experience any issues with CWS/CMS or with VPN, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CDT Service Desk Bulletin – Cisco Virtual Private Network (VPN) Maintenance - Aug. 17, 2025 | 6 AM - 11 AM
If unable to find a specific Bulletin, please contact Communications.