All Dedicated County SPOCs and Technical Contacts:
December 12, 2025 UPDATE: The CWDS Infrastructure team successfully deployed the second of two network changes last night. Validation testing confirmed that the degraded initial login to the CWS/CMS application has been resolved. Users should not experience longer than usual connection time when connecting to the CWS/CMS application.
Please contact the IBM Help Desk (800-428-8268) to report any issues with CWS/CMS.
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The CWDS Infrastructure team deployed the first of two network changes last night. This change is causing a delay for users in some Dedicated Counties when they initially login to the CWS/CMS application. The extended login process takes impacted users an average of three to 25 seconds longer than a standard initial connection to CWS/CMS. The delayed connection occurs only during the initial connection; there is no observed delay with CWS/CMS following the login.
The CWDS Infrastructure is deploying the second part of the network change tonight. The initial login delay is expected to be removed following this second change.
Action Required
No action is needed for this activity.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.