All CWS and Probation SPOCs and Technical Contacts:
An issue has been reported where users are unable to complete a Process Placement Home Move (PPHM) within Resource Management in the CWS/CMS application following R9.8 go-live.
The issue has been confirmed and IBM is preparing a fix.
The issue is being tracked under Master Ticket IN10025722.
An additional update will be provided once the details and expected delivery timeline have been identified.
Action Required:
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268 and indicate this issue is related to Master Ticket IN10025722.