All SPOCs and Technical Contacts:
The CARES-Live team has scheduled a hot fix to CARES-Live on Thursday, December 7, 2023, from 6:00 PM to 8:00 PM to resolve an issue that was reported December 1, 2023. The issue was with placements and facilities with 8-digit identifiers in Facility Search not displaying to the user.
There is no CARES-Live application outage expected, however, there will be a short interruption to Facility Search during the deployment window.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Scheduled Hot Fix – December 7, 2023, 6:00PM – 8:00PM
If unable to find a specific Bulletin, please contact Communications.