All Pilot County RFA Implementation Coordinators and SPOCs:
February 14, 2024 UPDATE: The CWS-CARES team will deploy CWS-CARES hotfix 0.11.3 to remove the Chatter feature from the CARES-RFA application. The hotfix is scheduled for tonight, February 14, 2024, beginning at 5:00 PM and concluding at 6:30 PM.
During the hotfix deployment, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
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An issue was discovered in the CARES-RFA application that was showing the Chatter feature in the application, under the Event / Call area. The Chatter feature should not be visible in the Production environment. The CWDS team is working on correcting this issue as soon as possible. Updates will be provided as they are received.
Action Required
No action is required at this time.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CARES-RFA - UPDATE
If unable to find a specific Bulletin, please contact Communications.