On January 2, 2018, Zack Souza joined OSI/CWDS as the Service Desk Manager on the CWS-CARES Project. As the Service Desk Manager, Zack leads a team of 24/7 service desk specialists providing top tier support to CWS-CARES users.
Previously, Zack worked for California Department of Public Health (CDPH) as an Application Support Manager supporting a nationwide application for health care evaluator nurse/surveyors. He has worked for State of California since 2012 and in the information technology field for 18 years.
Zack earned his Bachelor of Government from Sacramento State, and a Master of Business Administration from University of Phoenix. He is also a graduate of the Information Technology Leadership Academy (ITLA 22) class of 2014-15, and holds a Project Management Professional (PMP) certification.
When not at work, Zack serves as the District Director of Toastmasters District 39. District 39 is a 501C3 non-profit, spans northern California & northern Nevada, and serves 3,000 members. A Toastmaster since 2004, Zack has attained the Distinguished Toastmaster designation—the highest level of educational achievement in the organization. Please join us in welcoming Zack to the team.
Become CWDS’ Senior Content Strategist and help determine the voice and tone of the one of the largest child welfare case management systems in the country. In this role you will be working directly with digital service creators and end-users throughout the entire design and development process. You will be responsible for researching and creating CWDS content strategy style guides, user experience writing for content requirements and creating content strategy deliverables across various digital service teams. Your research deliverables will further inform information architecture and data organizational strategy. Learn more by reading the full job description and bulletin online.
CWDS is designing, developing and implementing a new and innovative system, called CWS-CARES, that replaces a 20 year-old legacy system used by child welfare case workers across the state’s 58 counties. Our project uses free and open source software, Agile methodologies and user-centered design principles and is seeking talented professionals who can develop and manage content in this environment.
We are seeking high-level thinkers who are also standout idea generators and problem solvers with excellent communication and organizational skills. This position requires strong analytical abilities necessary to gather key business and user insights, who can apply their strategic planning skills to create a long-term vision for the content generation.
You will join a team of 12 researchers and designers and work closely with product owners, stakeholders, policy, and data scientists to create, curate and manage content. This position is located in beautiful Sacramento, California, in our modern, open-plan, collaborative workspaces. To learn more about the team’s approach, see the Design Team Wiki. Sign up for the CWDS newsletter to get future project updates.
Child Welfare Digital Services produces a monthly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system.
Click here to read the November 2017 report online.
Mr. Weaver has 20 years of leadership experience specializing in software development and strategy, business intelligence, project management, operational streamlining, business development, and implementation. His IT work specializes in product strategy, agile software development, DevOps, and information architecture. Mr. Weaver’s most recent assignment was with one of the healthcare industry's first SaaS providers, revamping software development processes and building out its DevOps organization. Prior to that, he oversaw development of multiple reporting and analytics solutions with onshore and offshore teams, for a software company specializing in healthcare safety and operational efficiency. During his tenure with this company, Mr. Weaver led its first agile teams during a companywide adoption of the methodology.
Ms. Devine also brings years of IT leadership experience to the team. Currently, she works for the General Services Administration’s digital consultancy, 18F, where she served as a Python engineer and expert on contracting data until she became the first 18F Director of Engineering. Serving on 18F’s senior management team, Ms. Devine created infrastructure for all the major functions of the software engineering team, including recruitment and hiring, code standards and best practices, intra-team mentoring and education, and team management, including a new team structure and peer review process. After spearheading the 18F engineering team, she went on detail to Treasury as a product owner for the implementation of the first federal open data law, the DATA act. As product owner of two major software products (an internal agency reporting website and the external, public-facing website and API), Ms. Devine directed the software product and technical strategy end-to-end.
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Child Welfare Digital Services (CWDS) has selected HHS Technology Group from the state’s Agile Development Pre-Qualified (ADPQ) vendor pool to work on the Case Management digital service. Case Management is the largest of eight services under development to create the system that will replace the existing Child Welfare Services / Case Management System (CWS/CMS) used by county case workers across California.
The Case Management digital service will provide county child welfare agencies a comprehensive, automated case management system that fully supports effective child welfare practices, and incorporates the functional requirements mandated by federal regulations. It will provide state and county caseworkers, supervisors, staff and managers with a simple and efficient tool for maintaining a case record in a variety of situations, including: family needs assessments, court supervised or voluntary in-home services, foster care placement, family reunification services, and permanency planning services.
The project is pioneering the development and operation of cloud-based software in the public sector, utilizing Agile software development processes rather than a traditional design, development and implementation (DDI) / maintenance and operations (M&O) model. The project is taking an innovative new approach for California state government, using DevOps tools and processes, free/open source software (FOSS) and user-centered design.
The project’s first code release, in March 2017, came six months before the selection and award of a system integrator, and two to three years before any working software would have occurred under the previous monolithic “waterfall” approach.
Visit the CWDS Vendor Page for contract updates, and register for the CWDS Newsletter to follow our progress.
In addition, the project revealed a Project Roadmap that details digital service functionality roll out dates for Intake, CALS (Licensing) and Case Management. The Roadmap covers a 15-month window of project releases, starting in July 2017 through September 2018 and provides a logical model illustrating general timeframes, which may shift due to agile development priorities. Snapshot is the first digital service tool to be rolled out as a part of the Project Roadmap.
A demonstration of the new tool will be given this Monday, December 4, from 2:00 PM – 3:00 PM. Please join us via WebEx by following this meeting link. The event will also be livestreamed at: https://cwds.ca.gov/live