CWDS Bulletins

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance - Saturday, July 25 - Sunday, July 26, 2020| 9:00 PM-5:00 AM

To CWS SPOCs and Technical Contacts in Lake County:
The California Department of Technology (CDT) has scheduled maintenance beginning on Saturday, July 25, 2020 at 9:00 PM and concluding on Sunday, July 26, 2020 at 5:00 AM.  Users at the listed sites will experience a twenty-five minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Documentation

To all CWS, Probation SPOC’s and Training Coordinators:

The following CARES-Live Training Environment documentation is now available on the CARES Implementation Portal:
  • CARES-Live Training Environment Services Offering
  • Training Environment Request for Access Exhibits C and D (Request for Access / Questionnaire)
  • Training Environment Users Guide
To access training environment documentation on the Portal without logging in, please click this link: CARES-Live TRN ENV Docs
You may also log onto the Portal and click ‘Tools and Documents,’ then click ‘CARES-Live TRN ENV’ to access the training environment documentation.

Action Required
All requests for access to the CARES-Live Training Environment should be submitted to the Customer Relations team at: OSI_CustRel@osi.ca.gov

 

CARES-Live Customer Support Contact Change

To all SPOCs, Probation and Technical Contacts:

EFFECTIVE July 15, 2020 CARES-Live support inquiries should be directed to the CWDS Customer Relations email CWS_CustRel@osi.ca.gov

The CWDS Implementation team will be transitioning county support inquiries for the CARES-Live application to the CWDS Customer Relations team. The CWDS Implementation team will redirect their focus to begin planning activities in support of future CWS-CARES. Counties should redirect any email inquiries related to CARES-Live that they would of sent to the Implementation Mailbox to the CWDS Customer Relations Mailbox CWS_CustRel@osi.ca.gov.Counties should continue to send any Implementation specific inquiries to the Implementation Mailbox CWDSImplementation@osi.ca.gov.Problems or issues related to CARES-Live should continue to be sent to the CARES-Live Service desk at Servicedesk@cwds.ca.gov.
For CARES-Live demo request, counties should continue to direct those request to CARES-Live@osi.ca.gov.

Action Required
Effective July 15, 2020 Counties should redirect any CARES-Live inquiries to the Customer Relations email at CWS_CustRel@osi.ca.gov.
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES-Live Service Desk at 1-855-292-3444.
To contact the Implementation Team email CWDSImplementation@osi.ca.gov.
For CARES-Live Demo requests email CARES-Live@osi.ca.gov.

 

CARES-Live Training Environment Service Offering

To all CWS and Probation Training Coordinators and County Directors
The CWDS Project is excited to provide the Access to the CARES-Live Training Environment’ Service Offering. Statewide rollout of the CARES-Live Training Environment will be July 15, 2020 to August 5, 2020. To request access to the environment Training Coordinators must complete and submit two documents: The Request for CARES-Live Training Environment Access (Exhibit C) and a Questionnaire (Exhibit D). Requests submitted on or before July 15, 2020 are to be sent to OSICWDSTraining@osi.ca.gov to be processed as part of the statewide rollout. Requests submitted after July 15, 2020 are to be submitted to CWS_CustRel@osi.ca.gov and will be processed on an ongoing basis as received.


Action Required: Contact the Implementation Training Team via OSICWDSTraining@osi.ca.gov if you need additional information and have questions.


 

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update July 12, 2020| 2:00 AM – 5:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, July 12, 2020, beginning at 02:00 AM and concluding at 05:00 AM.  Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance.  This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
FYI only.  No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching

All County CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, June 26, 2020, at 7:00 PM and concludes on Saturday, June 27, 2020, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.


Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CANS Data Extract

California Department of Social Services (CDSS) and Counties have expressed a need for access to the Child and Adolescent Needs and Strengths (CANS) data entered into CARES-Live to better monitor use and adoption by staff, as well as for the larger purpose of monitoring progress for youth in addressing their needs and evaluating the effectiveness of services/interventions. CWDS and CDSS have worked together to develop a data extract which CDSS will use to match with DHCS data collected by Mental Health.
 
The CDSS Business Intelligence and Child Welfare Statistics Bureau (BICWSB) have developed instructions for counties to receive client-level CANS data entered into CARES-Live through a Secure File Data Transfer (SFT) portal on a monthly basis. Please contact cwssft@dss.ca.gov to receive information regarding the creation/deletion of SFT accounts.

California Department of Technology Service Desk Bulletin – WAN Router Operating System Update June 14, 2020| 1:00 AM – 4:00 AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, June 14, 2020, beginning at 01:00 AM and concluding at 04:00 AM.  Because the maintenance is being performed on a redundant path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance.  This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only.  No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CGEN Vendor Verizon Scheduled Maintenance May 22, 2020| 12:01 AM – 6:00 AM

To the CWS SPOC and Technical Contact in Colusa County:

The California Department of Technology (CDT) has scheduled maintenance on Friday, May 22, 2020 beginning at 12:01 AM and concluding at 6:00 AM.  Users at the listed sites will experience a fifteen-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

New Event Calendar Page on the CWDS Website

To all CWS and Probation SPOCs, Training and Technical Contacts:

Child Welfare Digital Services (CWDS) is pleased to announce that the Event Calendar information on the CWS/CMS Website will be migrated to the cwds.ca.gov website on Monday, May 11, 2020.   This new page was developed after receiving feedback from pilot counties.  Currently, CWDS maintains three (3) websites that provide valuable resources to CWS social workers, probation officers and county technical staff.  The goal is to consolidate those multiple websites into CWDS website.  Migration of the Event Calendar page to the CWDS Website is part of that ongoing effort.   

Action Required
Access the new Calendar Events page at https://cwds.ca.gov under the Follow Our Progress tab.