Latest Posts

CWS-CARES Service Desk Welcomes Heather Geyer

This week, the CWS-CARES Service Desk welcomed Heather Geyer to the team. Heather brings over 17 years of experience in operations and technology to the team of 24/7 service desk specialists. As a part of the Service Desk she will respond to and track incidents to ensure our user community has the support it needs.

Before joining the Service Desk, Heather worked for the University of California, Davis as a Software License Coordinator making decisions to identify and interpret business, campus, and organization-wide needs for computer software. Previously, she worked in IT as a network administrator, systems integrator and help desk support specialist.

Heather earned an A+ Certified Computer Technician certificate from the Business Technology Technical Institute, as well as an Associate of Science in Computer Network Systems from ITT Technical Institute.

Please join us in welcoming Heather to the team.

Podcast: CALS Product Owner Leon Elzie

Leon Elzie, Product Owner for the Certification, Approval and Licensing Digital Service, also known as CALS, stopped by the CWDS media studio to discuss his role and major initiatives on the project.  


CWDS Assigns Regional Implementation Leads for Snapshot Roll Out

As the project gets ready for Snapshot to roll out to core counties in upcoming months, CWS-CARES has assigned Implementation Leads to each region. Implementation Leads will provide hands-on support to help counties and other stakeholders prepare to use the new system. For this Snapshot release, each Implementation Lead will work with a region to help guide stakeholders through the key activities, prepare for training and act as a liaison between counties and the project. All of our Implementation Leads will be working together and sharing information across regions for a holistic statewide view on implementation activities.  For more information, please visit the Digital Services Implementation Portal

Reminder: CWDS Sprint Review 6.2 Set for April 5th, Starting at 10 am

Child Welfare Digital Services will host Sprint Review 6.2 on Thursday, April 5 for stakeholders follow the progress of digital service teams.   The new all-day format goes from 10:00 am to 4:15 pm. See the detailed agenda below.

Event Link:

Access code: 664 218 209

Event Number: 664 218 209
Event Password: SprintReview6.2


Design Ops

  • Research Team
  • Design Team
  • Component Library

10:00 – 10:55 AM


  • Team 1
  • Team 2
  • Team 3
  • Team 4

1:15 – 2:30 PM

Case Management

  • Team 1
  • Team 2
  • Team 3

2:35 – 3:15 PM


  • Team 1
  • Team 2
  • Team DSS

3:20 – 4:15 PM

Job Opportunity: Project Management Analyst

Child Welfare Digital Services is hiring a Senior Project Management Analyst (Information Technology Specialist I) to provide leadership and support to the agile project management team.  Learn more using the link below:

Podcast: CWDS Research Lead Antoinette Houston Discusses DesignOps

Research Lead Antoinette Houston stopped by the CWDS media studio to answer a few questions about her work in DesignOps, a new centralized unit that will provide user-centered research and design services for all digital services across the project developing software to replace the child welfare legacy system.

CWS-CARES Service Desk Supports Users

CWDS recently launched the CWS-CARES Service Desk to support its user community. The Service Desk was set up from scratch, including evaluating and procuring necessary tools and staff to run a 24/7 customer service operation.  The Service Desk is using state-of-art tools including Amazon Connect for their IVR call system and Service Now for tracking, responding and logging incidents. This gives users multiple ways to contact the Service Desk including call backs, speaking to a live person or email.

The Service desk team has been working closely with the Implementation and Training team, the Core Counties and the CWS/CMS Help Desk to develop user webinars and understand the types of incidents users might encounter. Service desk team members have to be knowledgeable about all aspects of the application, such as known bugs or workarounds, as well as any potential challenges users may encounter. The Service Desk also provides an invaluable feedback-loop to the Training and Implementation and DevOps teams to identify problems that users are encountering, and how training and support can address them before the next release.

CWDS Quarterly Legislative Briefing

Child Welfare Digital Services produces a quarterly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system. Click here to read the FY 2018 Q3 report online.

Podcast: Intake Digital Service Manager Wendy Christian Discusses Snapshot and more

Last week, Intake Digital Service Manager Wendy Christian kicked off planning for the project's next development cycle that will end on May 2nd.   After the planning session, she visited the CWDS media studio to answer a few questions about Snapshot and other features being developed as part of the Intake Digital Service. Listen to the conversation below: 

David Miller to Lead the CWDS Infrastructure Team

David Miller was recently promoted to manage the CWDS Infrastructure Team. As Infrastructure Supervisor, he will be responsible for developing, configuring, maintaining, supporting, and optimizing all infrastructure components. This role includes maintaining the CWS/CMS infrastructure, including a $30 million yearly budget, while CWDS works to develop CWS-CARES.

David began his state career in 1999 with the Health and Human Services Data Center, Interim Statewide Automated Welfare System (ISAWS). He has spent the past 17 years with the Child Welfare Services/Case Management System’s (CWS/CMS) Operations Division providing technical expertise for many critical CWS/CMS projects.

David was born and raised in Los Angeles, CA, where he graduated from CSU Northridge before joining the U.S. Air Force. Please join us in congratulating David on his new role.