CWDS Bulletins

CARES-Live Scheduled Maintenance December 19, 2019| 06:00 PM – 07:00 PM

To all SPOC’s and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, December 19th, 2019 from 6:00 PM to 7:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There will be no access to the CARES-Live application during the maintenance window.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Major Incident Status – Latency in Network – RESTORED

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) reported an issue with network latency. This impacted Citrix, internet access, and other resources. There were no reports received of impacts to accessing the CWS/CMS or CWS-CARES applications.

Just prior to CWDS sending out the original report to counties, an update was received stating that the issue had been resolved. There will be no further updates for this incident.

 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Production Outage – December 11, 2019 7:00PM – 8:00PM

To all SPOC’s and Technical Contact’s:

The California Department of Social Services has scheduled maintenance for LIS that will impact the CWS-CARES application. The maintenance is scheduled for Wednesday, December 11, 2019 from 07:00 PM to 08:00 PM. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

California Department of Technology Service Desk Bulletin – “Emergency” CGEN Vendor Verizon Scheduled Maintenance – December 10, 2019| 12:01AM- 06:00AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, December 10, 2019, beginning at 12:01 AM and concluding at 06:00 AM. Because the maintenance is being performed on a back-up path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching– December 6-7, 2019| 7:00PM – 6:00AM

To all County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 6, 2019, at 7:00PM and concludes on Saturday, December 7, 2019, at 6:00AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Production Outage – December 5, 2019| 6:00PM – 8:00PM

To all SPOC’s and Technical Contact’s:

The California Department of Social Services has scheduled maintenance for LIS that will impact the CWS-CARES application. The maintenance is scheduled for Thursday, December 5, 2019 from 06:00 PM to 08:00 PM. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CARES-Live 2.7.1 Production Release Child Welfare History Snapshot Hotfix | November 21, 2019 06:00PM – 07:00PM

To all SPOCs and Technical Contacts:

EFFECTIVE NOVEMBER 21, 2019 CARES-Live 2.7.1 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00PM on Thursday, November 21, 2019 and conclude at 07:00PM. During this scheduled outage users will not be able to access the CARES-Live application.

CHILD WELFARE HISTORY SNAPSHOT

The Manage Users functionality within CARES 2.7 experienced performance issues when County and State Admins tried to search for existing users or edit existing users in CARES- Live. The solution to this performance issue was two-fold:

  • Removed the Change Log history line items from the initial Manage Users Screen and
  • Reduced the number of Change Log history line items when viewing a specific User Profile to 20, ensuring reliable performance.

Portal Administrators should not experience any further latency issues on CARES-Live.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

 

CWS/CMS Release 8.8 SCR 8752 – Service Provider Address Merge – UPDATE

To all CWS and Probation SPOCs and Data Quality Analysts:

The Data Quality team has created the attached information flyer on the Service Provider Address Merge. The address merge process will combine duplicate Service Provider addresses within the same Service Provider into a single primary address. Please review the flyer for details.

Status Update

The pilot was implemented on November 2, 2019 for six (6) counties and merged 5,700 duplicate addresses. There has been zero issues reported with this clean-up, and the December 7, 2019 implementation date (and subsequent weekly runs) for all subscribed Counties is still planned to go forward. To see a list of counties that have subscribed to this cleanup go to: https://cwscms.osi.ca.gov/Portal/CWS-Data-Quality-Portal/Auto-clean-Counties. Counties that have not yet subscribed are highly encouraged to sign up to join this automated clean-up activity.

Action Required

Submit the on-line form (https://forms.gle/GL1R4ig6XsbMtDMA8) to indicate your preference to be included in the weekly merges (beginning on December 7, 2019).

Optional – Review the ‘SCR8752_SERVICE_PROVIDER_DUPLICATE_ADDRESSES’ report found on the State SAFE site at https://user.st.cdt.ca.gov, if you wish; although no County action is expected.

 

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance November 13, 2019| 12:00 AM – 6:00 AM

To CWS SPOCs and Technical Contacts in Los Angeles County:

The California Department of Technology (CDT) has scheduled maintenance on Wednesday, November 13, 2019, beginning at 12:00 AM and concluding at 6:00 AM. Users at the listed sites will experience a twenty-minute interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.\

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

Scheduled Outage of CWS/CMS and CWS-CARES Applications for November 10, 2019- REMINDER

To all CWS and Probation County SPOCs and Technical Contacts:

REMINDER – The CWS/CMS and CWS-CARES applications will not be available during the Preventative Maintenance (PM) Window on Sunday, November 10, 2019. The PM Window begins at 2:00 AM and concludes at 6:00 AM.

The California Department of Technology (CDT) will perform an upgrade to the CWS/CMS production systems during the Preventative Maintenance (PM) window on Sunday, November 10, 2019. The PM window begins at 2:00 AM and ends at 6:00 AM. The CWS/CMS production application will be unavailable to all (direct access or remote access) during this maintenance window. There will also be no access to the CWS-CARES application during this same PM window.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email atServicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.