CWDS Bulletins

CWS-CARES Scheduled Outage for Saturday, October 19, 2019 5:00 AM – 1:00 PM

To: All CWS/CMS and Probation SPOCs and Technical Contacts, and CWS-CARES SPOCs:

In support of the CWS/CMS Release 8.8, the CWS-CARES team has scheduled an outage that will interrupt connectivity to the CWS-CARES on Saturday, October 19, 2019 beginning at 5:00 AM and concluding at 1:00 PM. During the scheduled outage users will not be able to access the CWS-CARES application.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1 855-292-3444.

CARES-Live Demonstration Request

To All SPOCs:

The CWDS Project is proud to announce that CARES-Live Demos are available to be conducted by the county consultants assigned to the CWDS project. This is a great opportunity for a county to take advantage of seeing a live or WebEx demo of the features and functionality of any or all of CARES-Live. If your county is interested in having an onsite or WebEx demo, please fill out the attached form and return it to CARES-Live@osi.ca.gov.

Action Required

Submit CARES-Live Demonstration Form to CARES-Live@osi.ca.gov if your county is interested in having a CARES-Live demonstration.

CARES-Live Scheduled Maintenance on October 17, 2019 6:00 PM – 6:30 PM

To All SPOCs and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, October 17, 2019, from 06:00 PM to 06:30 PM. During the maintenance window, CARES-Live will be available to users. However, the client search functionality in CANS and Snapshot will not be receiving CWS/CMS updates during the maintenance window. CARES-Live users can continue to use the CANS assessment feature for those clients that they have already begun assessments. Starting a new assessment should not be initiated for new clients during this time.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS/CMS Release 8.4 SCR 8653 – Education Provider Batch Merge

To All CWS and Probation SPOCs and Data Quality Analysts:

The Data Quality team has created the attached information flyer on the Education Provider Batch Merge. The batch merge process will combine duplicate Education Providers into a single record. Please review the flyer for details.

Action Required

Review the attached document regarding the Education Provider Batch Merge. Applicable counties – as identified on the second page of the attached document – need to:

  1. Submit the on-line form (https://forms.gle/Lz3v8y4GWxx1KvWT8) to indicate your preference to either be a pilot county (implemented on November 9, 2019) or to be part of the main group (implemented on December 14, 2019).
  2. Optional – Review the ‘SCR8653_EDUCATION_PROVIDER_MERGE’ report found on the State SAFE site at https://user.st.cdt.ca.gov, if you wish; although no County action is expected.

Send any questions regarding the Education Provider Batch Merge to the CWDS Customer Relations mailbox.

CWS/CMS Release 8.8 SCR 8752 – Service Provider Address Merge

To All CWS and Probation SPOCs and Data Quality Analysts:

The Data Quality team has created the attached information flyer on the Service Provider Address Merge. The address merge process will combine duplicate Service Provider addresses within the same Service Provider into a single primary address. Please review the flyer for details.

Action Required

Review the attached document regarding the Service Provider Address Merge. Applicable counties – as identified on the second page of the attached document – need to:

  1. Submit the on-line form (https://forms.gle/GL1R4ig6XsbMtDMA8) to indicate your preference to either be a pilot county (implemented on November 2, 2019) or to start during the weekly merges (beginning on December 7, 2019).
  2. Optional – Review the ‘SCR8752_SERVICE_PROVIDER_DUPLICATE_ADDRESSES’ report found on the State SAFE site at https://user.st.cdt.ca.gov, if you wish; although no County action is expected.

Send any questions regarding the Service Provider Address Merge to the CWDS Customer Relations mailbox.

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching

To All County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, October 4, 2019, at 7:00 PM and concludes on Saturday, October 5, 2019, at 6:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – Network Core Switch Maintenance - POSTPONED

To All County CWS and Probation SPOCs and Technical Contacts:

The Network Core Switch Maintenance scheduled for Sunday, October 6, 2019, has been postponed until further notice. A communication will be sent out once the California Department of Technology (CDT) has decided on a new maintenance date.
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The California Department of Technology (CDT) has scheduled maintenance activity to upgrade code on Core Network Switches. The maintenance window for this upgrade activity is scheduled for Sunday, October 6, 2019, beginning at 2:00 AM and concluding at 7:00 AM.

Although connectivity to CWS/CMS and CWS-CARES applications, Business Objects SAFE reports, and all three CWDS websites is not expected to be impacted due to redundancy, there is a small possibility that a service could be impacted if the redundant path occurs on the same switch. If this occurs, the impacted service could expect multiple 15-minute interruptions in connectivity during the maintenance window.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – Network Core Switch Maintenance October 6, 2019| 2:00 AM- 7:00 AM

To all County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance activity to upgrade code on Core Network Switches. The maintenance window for this upgrade activity is scheduled for Sunday, October 6, 2019, beginning at 2:00 AM and concluding at 7:00 AM.

Although connectivity to CWS/CMS and CWS-CARES applications, Business Objects SAFE reports, and all three CWDS websites is not expected to be impacted due to redundancy, there is a small possibility that a service could be impacted if the redundant path occurs on the same switch. If this occurs, the impacted service could expect multiple 15-minute interruptions in connectivity during the maintenance window.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Users Not Able to Login Successfully – RESOLVED

UPDATE: The issue with CWS-CARES causing users to receive the “This site can’t be reached’ error has been resolved. All users should now be able to log in to the CWS-CARES application.

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CWS-CARES users attempting to login this afternoon are receiving “This site can’t be reached” error message and are unable to login successfully. Users already logged in are unaffected. This issue has been reported and is being worked on. The resolution will be shared in upcoming communications.

Action Required

If users experience any issues with CWS-CARES, please continue to follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Users Not Able to Login Successfully

To all SPOCs and Technical Contacts:

CWS-CARES users attempting to login this afternoon are receiving “This site can’t be reached” error message and are unable to login successfully. Users already logged in are unaffected. This issue has been reported and is being worked on. The resolution will be shared in upcoming communications.

Action Required

If users experience any issues with CWS-CARES, please continue to follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.