All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, June 24, 2023, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWDS Bulletins
California Department of Technology Service Desk Bulletin: SAFE Cloud Service Scheduled Maintenance - June 24-25| 8:00 PM - 2:00 AM
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 24, 2023, at 8:00 PM and concludes on Sunday, June 25, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, June 24, 2023, at 8:00 PM and concludes on Sunday, June 25, 2023, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS-CARES Release 0.9 Production Release - June 21, 2023| 5:00 PM - 11:00 PM
All SPOCs and Technical Contacts:
EFFECTIVE JUNE 21, 2023, CWS-CARES RELEASE 0.9 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
EFFECTIVE JUNE 21, 2023, CWS-CARES RELEASE 0.9 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on June 21, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.9:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available on June 22, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after June 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
CARES-Live Training Environment Scheduled Maintenance – June 2, 2023| 3:00 PM – 5:00 PM
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, June 2, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.24 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, June 2, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.24 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Inaccessible for Dedicated Counties – RESOLVED
All Dedicated County SPOCs and Technical Contacts:
May 26 Update: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was RESOLVED for Amador and Trinity Counties.
_______________________________________________________________________________________
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
May 26 Update: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was RESOLVED for Amador and Trinity Counties.
_______________________________________________________________________________________
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Inaccessible for Dedicated Counties – UPDATE
All Dedicated County SPOCs and Technical Contacts:
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team continue to work on this issue. CDT reports that the issue has been isolated to Amador and Trinity Counties.
Additional updates will be provided to counties as more information is received.
_____________________________________________________________________________________________
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live Inaccessible for Dedicated Counties
All Dedicated County SPOCs and Technical Contacts:
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Multiple Dedicated Counties have called in incidents to the CWDS Service Desk reporting that they are not able to access CARES-Live. The issue began at the same time when the California Department of Technology (CDT) reported that the Dedicated County internet issue was resolved.
CDT and the CWDS Infrastructure Team are researching the issue. There is no current estimated time of resolution. Additional updates will be provided to counties as more information is received.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
Dedicated County Internet Access Issue - RESOLVED
All Dedicated County SPOCs and Technical Contacts:
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
__________________________________________________________________________________________________
The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
UPDATE: The California Department of Technology (CDT) and the CWDS Infrastructure Team confirmed that the issue was resolved last night. Dedicated Counties should now be able to access the internet.
__________________________________________________________________________________________________
The California Department of Technology (CDT) has reported a firewall issue preventing Dedicated Counties from accessing the internet. CDT and CWDS Infrastructure Team staff are working to resolve the issue. Counties can reference Master Ticket #IN11659471 if they call in to the IBM Help Desk to report this issue occurring in their county.
CDT estimates that the issue should be resolved today around 3:00 PM. Additional updates will be shared with the counties and organizations as they are received from CDT.
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CARES-Live 2.8.24 Production Release – May 25, 2023, 4:00 PM – 11:00 PM – REMINDER
All SPOCs and Technical Contacts:
EFFECTIVE MAY 25, 2023, CARES-Live 2.8.24 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
This communication is a reminder of the extended scheduled outage that is needed to implement the newest CARES-Live release. The CARES-Live application will not be accessible on Thursday, May 25, 2023, beginning at 4:00 PM and concluding at 11:00 PM, while CARES-Live 2.8.24 is deployed.
______________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 4:00 PM on Thursday, May 25, 2023, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.24:
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
EFFECTIVE MAY 25, 2023, CARES-Live 2.8.24 RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION
This communication is a reminder of the extended scheduled outage that is needed to implement the newest CARES-Live release. The CARES-Live application will not be accessible on Thursday, May 25, 2023, beginning at 4:00 PM and concluding at 11:00 PM, while CARES-Live 2.8.24 is deployed.
______________________________________________________________________________
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 4:00 PM on Thursday, May 25, 2023, and conclude at 11:00 PM. During this release, the CARES-Live team will focus on application changes, and users will not be able to access the CARES-Live application during this scheduled outage.
CARES-Live 2.8.24:
- This Release includes upgrading Elastic Search (ES) to the newest version and adding the number of “Available Beds” feature to CALS Application, along with other infrastructure changes and security patches. For this Release, the application needs to run a special process ( a.k.a ‘Initial Load’) to enable the “Available Beds” feature. To accommodate this process, an extended outage is required and is estimated to take 7 hours to complete.
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: May 2023 MS Windows Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for May 2023:
May 2023 MS Office Patches
MS23-MAY: Security Update for Microsoft Word 2016 - Word 2016 - KB5002369 Important
MS23-MAY: Security Update for Microsoft Excel 2016 - Excel 2016 - KB5002386 Important
May 2023 Windows 10 21H2 Patches
MS23-MAY: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5026361 (x64) Critical
May 2023 Windows 10 LTSB Patches
MS23-MAY: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5026363 (x64) Critical
Action Required
No action is required. Informational only.
If unable to find a specific Bulletin, please contact Communications.