All SPOCs, Technical Contacts, and Training Contacts:
The California Department of Technology (CDT) has scheduled hardware and cabling migration which will impact the CalCloud Windows servers. The migration window is scheduled for Saturday, October 8, 2023, beginning at 4:00 AM and concluding at 7:00 AM. The activity will cause intermittent interruptions in connectivity to the CWS/CMS Portals website during the migration window.
The CWDS website is not impacted by this activity.
Action Required
If users experience any issues with the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWDS Bulletins
CWS/CMS Business Intelligence (BI) and Data Quality (DQ) - Portals Migration
All SPOCs, Technical, County Access Data (CAD), and Data Quality (DQ) Contacts:
We want to inform you that the Business Intelligence (BI) and the Data Quality (DQ) - Portals are being migrated to the CWDS Web Site on November 1, 2023.
The Business Intelligence and Data Quality Portals will be migrated to a new web page of the CWDS Web Site. The new site will go live on November 1, 2023, under the Stakeholder Resources tab on the CWDS website. Also, effective November 1, the “CWS/CMS Portals” link on the CWDS website will be updated to “CWDS Portals.” Portal links on the current portals site will redirect users to the CWDS website portal location from November 1 – December 31. The current CWS/CMS Portals page will be completely decommissioned on January 1, 2024. Please remember to update your favorite bookmarks to the new URL.
The New Business Intelligence - Portal site will include:
The New Data Quality - Portal site will include:
Action Required
Please review the new BI and DQ Portals information with your BI/CAD and DQ personnel. If you have any questions or concerns with the migration, please contact Customer Relations.
We want to inform you that the Business Intelligence (BI) and the Data Quality (DQ) - Portals are being migrated to the CWDS Web Site on November 1, 2023.
The Business Intelligence and Data Quality Portals will be migrated to a new web page of the CWDS Web Site. The new site will go live on November 1, 2023, under the Stakeholder Resources tab on the CWDS website. Also, effective November 1, the “CWS/CMS Portals” link on the CWDS website will be updated to “CWDS Portals.” Portal links on the current portals site will redirect users to the CWDS website portal location from November 1 – December 31. The current CWS/CMS Portals page will be completely decommissioned on January 1, 2024. Please remember to update your favorite bookmarks to the new URL.
The New Business Intelligence - Portal site will include:
- BI Guides (Including the BO Admin Guide), BI Documents, CAD Contacts, xTools – Link to download, and the BI Contact info.
The New Data Quality - Portal site will include:
- DQ Latest Updates, and Links for Auto-Cleanup Counties, DQ SCR List, Data Cleansing Instructions, DQ Team Documents, DQ Workshop information, County DQ Analyst Contacts
Action Required
Please review the new BI and DQ Portals information with your BI/CAD and DQ personnel. If you have any questions or concerns with the migration, please contact Customer Relations.
CWS/CMS: Business Objects Server Rebooted
All SPOCs, Technical Contacts, and CAD Contacts:
October 3, 2023 UPDATE: The Business Objects (BO) report scheduler behaved normally overnight; the scheduled BO report jobs ran as expected. The CWDS Office and IBM continue to monitor the reports and investigate the root cause of the scheduler interruption. Additional updates will be provided as they are received.
Please review your scheduled BO reports and rerun the report jobs, as necessary.
___________________________________________________________________________________
October 2, 2023 UPDATE: The CWDS Office and IBM are aware that users are still experiencing issues with running Business Objects (BO) job reports. We are working to resolve these issues. Periodic reboots of the BO server and other service interruptions may occur while we are working to resolve this issue. We apologize for any inconvenience.
We will provide additional updates as new information is received. There is currently no ETA of when this issue will be resolved.
________________________________________________________________________________________
An issue was discovered this past weekend with Business Objects (BO) reports scheduling services. IBM attempted to restart services for individual reports but decided that the entire BO server would need to be rebooted.
The BO server was rebooted at 9:30 AM this morning. Please check all of your scheduled BO report jobs and rerun them, as necessary.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
October 3, 2023 UPDATE: The Business Objects (BO) report scheduler behaved normally overnight; the scheduled BO report jobs ran as expected. The CWDS Office and IBM continue to monitor the reports and investigate the root cause of the scheduler interruption. Additional updates will be provided as they are received.
Please review your scheduled BO reports and rerun the report jobs, as necessary.
___________________________________________________________________________________
October 2, 2023 UPDATE: The CWDS Office and IBM are aware that users are still experiencing issues with running Business Objects (BO) job reports. We are working to resolve these issues. Periodic reboots of the BO server and other service interruptions may occur while we are working to resolve this issue. We apologize for any inconvenience.
We will provide additional updates as new information is received. There is currently no ETA of when this issue will be resolved.
________________________________________________________________________________________
An issue was discovered this past weekend with Business Objects (BO) reports scheduling services. IBM attempted to restart services for individual reports but decided that the entire BO server would need to be rebooted.
The BO server was rebooted at 9:30 AM this morning. Please check all of your scheduled BO report jobs and rerun them, as necessary.
Action Required
Review scheduled BO reports and rerun the report jobs, as necessary.
CARES-Live Training Environment Scheduled Maintenance
All SPOCs, Technical Contacts, and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, October 6, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.26 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, October 6, 2023, from 3:00 PM to 5:00 PM. This scheduled maintenance is to upgrade the Training Environment to the CARES-Live 2.8.26 version. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.
Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: September 2023 MS Windows Patches
All Co-Existent County SPOCs and Technical Contacts:
September 29, 2023 UPDATE: IBM is applying the following additional patches to the Dedicated County workstations between September 29, 2023, and October 6, 2023:
Mozilla, Firefox, & Google Chrome
MS Edge Stable Build 116.0.1938.81 Available x64
Mozilla Firefox (x64) 115.2.1 ESR Available mfsa2023-40 Critical
Google Chrome 117.0.5938.132 Available High
________________________________________________________________________________________
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
September 29, 2023 UPDATE: IBM is applying the following additional patches to the Dedicated County workstations between September 29, 2023, and October 6, 2023:
Mozilla, Firefox, & Google Chrome
MS Edge Stable Build 116.0.1938.81 Available x64
Mozilla Firefox (x64) 115.2.1 ESR Available mfsa2023-40 Critical
Google Chrome 117.0.5938.132 Available High
________________________________________________________________________________________
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
CARES-Live: California Department of Technology Service Desk Bulletin – Switch Upgrade, Oct. 5, 2023 | 8 PM - 12 AM
All SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a maintenance window on Thursday, October 5, 2023, beginning at 8:00 PM and concluding at 12:00 midnight. During the maintenance window, CDT will perform a switch operating system upgrade.
Access to CARES-Live will experience service interruption during the scheduled maintenance window.
There is no expected impact to CWS/CMS or CWS-CARES.
Action Required
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a maintenance window on Thursday, October 5, 2023, beginning at 8:00 PM and concluding at 12:00 midnight. During the maintenance window, CDT will perform a switch operating system upgrade.
Access to CARES-Live will experience service interruption during the scheduled maintenance window.
There is no expected impact to CWS/CMS or CWS-CARES.
Action Required
Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – Gold Camp Data Center Core Switch Replacement, Oct. 15, 2023 | 12 AM - 7AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled a change window on Sunday, October 15, 2023, to replace core switches at the Gold Camp Data Center. The change window will begin at 12:00 midnight and conclude at 7:00 AM on Sunday morning.
CWS/CMS connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities while the change is in progress. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for direct connection to CWS/CMS during this activity.
Server Based Computing (SBC) access to the CWS/CMS will be impacted during the change window, while CDT is in the process of switching out cables and making configuration changes.
CARES-Live users will also be impacted during the seven-hour change window, while CDT is in the process of switching out cables and making configuration changes.
There is no impact to connectivity to CWS-CARES.
Action Required
CWS/CMS Users If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled a change window on Sunday, October 15, 2023, to replace core switches at the Gold Camp Data Center. The change window will begin at 12:00 midnight and conclude at 7:00 AM on Sunday morning.
CWS/CMS connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities while the change is in progress. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for direct connection to CWS/CMS during this activity.
Server Based Computing (SBC) access to the CWS/CMS will be impacted during the change window, while CDT is in the process of switching out cables and making configuration changes.
CARES-Live users will also be impacted during the seven-hour change window, while CDT is in the process of switching out cables and making configuration changes.
There is no impact to connectivity to CWS-CARES.
Action Required
CWS/CMS Users If users experience any issues with CWS/CMS, please follow your county process for reporting issues, or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users Please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via CWDS Service Desk email during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching, Sept. 29 - 30, 2023 | 7 PM - 6 AM
All SPOCs, Technical Contacts, and Training Contacts:
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, September 29, 2023, at 7:00 PM and concludes on Saturday, September 30, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, September 29, 2023, at 7:00 PM and concludes on Saturday, September 30, 2023, at 06:00 AM. The patching activity will cause intermittent interruptions in connectivity to the CWDS website and the CWS/CMS Portals website during the patching window.
Action Required
If users experience any issues with the CWDS website or the CWS/CMS Portals website, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS September 2023 MS Windows Patches
All Co-Existent County SPOCs and Technical Contacts:
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
As requested, here is the list of patches that IBM tested and applied to the Dedicated County Windows 10 Workstation for September 2023:
MS Windows Office
MS23-SEP: Security Update for Microsoft Excel 2016 - KB5002496 Important
MS23-SEP: Security Update for Microsoft Word 2016 - KB5002497 Important
MS23-SEP: Security Update for Microsoft Outlook 2016 - KB5002499 Important
Windows 10 21H2
MS23-SEP: Cumulative Update for .NET Framework 3.5 and 4.8 for Windows 10 Version 21H2 - .NET Framework 3.5/4.8 - KB5030179 (x64) and .NET Framework 3.5/4.8.1 - KB5029923 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 21H2 - Windows 10 Version 21H2 - KB5030211 (x64) Critical
Windows 10 1607 (LTSB)
MS23-SEP: Cumulative Update for .NET Framework 4.8 for Windows 10 Version 1607 - Windows 10 Version 1607 - .NET Framework 4.8 - KB5029924 (x64) Important
MS23-SEP: Cumulative Update for Windows 10 Version 1607 - Windows 10 Version 1607 LTSB - KB5030213 (x64) Critical
MS23-SEP: Servicing Stack Update for Windows 10 Version 1607 - Windows 10 Version 1607 - KB5030504 (x64) Critical
Adobe Acrobat Reader
Adobe Acrobat Reader 2023.006.20320 Available - Adobe Acrobat Reader - Continuous Track mfsa2023-40 Critical
Microsoft Edge
Microsoft Edge Stable Build 116.0.1938.81 Available (x64) Unspecified Critical
Action Required
No action is required. Informational only.
CWS-CARES Release 0.10 Production Release – UPDATE
All SPOCs and Technical Contacts:
September 21, 2023: The CWS-CARES team has resolved the technical issue and has rescheduled CWS-CARES Release 0.10 to be implemented on Monday, September 25, 2023. The release activity is planned to begin at 5:00 PM and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
_______________________________________________________________________________________
September 21, 2023: The CWS-CARES Release 0.10, originally scheduled for implementation during the evening hours on Wednesday, September 20, 2023, did not move to production. Due to a technical issue impacting the CWS-CARES team, it was decided to postpone the release to a future date. The team is working on the new release date schedule. Another communication update will be sent once the new date has been finalized and approved.
We apologize for any inconvenience this may have caused.
_______________________________________________________________________________________
EFFECTIVE September 20, 2023, CWS-CARES RELEASE 0.10 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on September 20, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.10:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available following the implementation of CWS-CARES Release 0.10 on September 20, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after September 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.
September 21, 2023: The CWS-CARES team has resolved the technical issue and has rescheduled CWS-CARES Release 0.10 to be implemented on Monday, September 25, 2023. The release activity is planned to begin at 5:00 PM and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
_______________________________________________________________________________________
September 21, 2023: The CWS-CARES Release 0.10, originally scheduled for implementation during the evening hours on Wednesday, September 20, 2023, did not move to production. Due to a technical issue impacting the CWS-CARES team, it was decided to postpone the release to a future date. The team is working on the new release date schedule. Another communication update will be sent once the new date has been finalized and approved.
We apologize for any inconvenience this may have caused.
_______________________________________________________________________________________
EFFECTIVE September 20, 2023, CWS-CARES RELEASE 0.10 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on September 20, 2023, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.10:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available following the implementation of CWS-CARES Release 0.10 on September 20, 2023, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after September 21, 2023.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes.