All SPOCs and Technical Contacts:
August 24, 2023 UPDATE: IBM plans to stage the MSI file for the R9.1.2 hot fix tonight, August 24, 2023, at 5:00 PM.
Dedicated Counties:
IBM will push the R9.1.2 code to workstations at 7:00 PM tonight. REMINDER: Users will need to log out and then back into Windows to receive the hot fix code.
Co-Existent Counties:
Co-Existent Counties can install the R9.1.2 code to their workstations anytime after the MSI file has been staged. REMINDER: The R9.1.2 hot fix is an entirely optional release, just like R9.1.1. The change in this release will correct the header errors that were introduced with the R9.1.1 release.
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An issue has been discovered with CWS/CMS Release 9.1.1 (R9.1.1). Changes introduced for R9.1.1 modified code that has impacted some forms that were not included as part of the release. It has caused the Superior Court details to populate incorrectly in the header of those forms. Please NOTE: templates modified specifically for R9.1.1 are not impacted and are working correctly. IBM has identified a fix and is in the process of testing it now.
Pending the testing results, IBM is proposing to implement emergency Hot Fix R9.1.2 as early as midday on Thursday, August 24, 2023. A follow-up communication will be sent out as soon as the date and time of the hot fix has been determined.
Dedicated Counties:
When the implementation time has arrived for R9.1.2, IBM will push the code to the Dedicated County workstations. Users will need to log out and then back into Windows to receive the hot fix.
Co-Existent Counties:
R9.1.2 is an optional release. After the determined implementation date and time has arrived, IBM will stage the R9.1.2 MSI code in the usual folder. Co-Existent Counties can then choose to push out the code to their workstations or leave the MSI file to the current version until mandatory release R9.2 on September 16, 2023. However, if R9.1.1 has already been implemented, then the issues with the form template headers will continue to exist until either R9.1.2 or R9.2 has been implemented.
Until the emergency hot fix is implemented, IBM has identified a workaround for R9.1.1 users impacted by the altered forms.
Workaround:
Counties that are already using R9.1.1 will need to manually validate and update the Superior Court details in the form template headers, until the fix is implemented.
Action Required
Manually validate and update, if needed, the Superior Court details in form template headers altered with R9.1.1.
CWDS Bulletins
Removal of SCR 8938 from CWS/CMS Release 9.
All SPOCs, Technical Contacts, and Training Contacts:
After discussion with Counties and other stakeholders, CWDS has decided to pull System Change Request (SCR) 8938 (Add Client Cell Phone Number to Client Notebook - Data Quality) from CWS/CMS Release 9.2 (R9.2) that will be implemented on September 16, 2023. This SCR will be evaluated and considered for a future CWS/CMS release.
The SCRs for R9.2 will now be:
No action required.
After discussion with Counties and other stakeholders, CWDS has decided to pull System Change Request (SCR) 8938 (Add Client Cell Phone Number to Client Notebook - Data Quality) from CWS/CMS Release 9.2 (R9.2) that will be implemented on September 16, 2023. This SCR will be evaluated and considered for a future CWS/CMS release.
The SCRs for R9.2 will now be:
- SCR 8949 Change Default Value of AFCARS Adoption Field “Mother Married at Birth”
- SCR 8948 Limit Access Dialog Box Enhancements
- SCR 8947 Ongoing Request Payment Type for Expectant Parent Payment
- SCR 8937 Email Validation
No action required.
Release 9.2 Informational Bulletin
The mandatory VB6 version of Release 9.2 will be implemented on Saturday, September 16, 2023.
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file will be available by Friday, September 8, 2023, for technical staff to begin testing the installation of the release. The code will be located on the CWSDFSr share in the following location:
Dedicated County CWSCMS.MSI file delivery:
By Friday, September 8, 2023, dedicated county users should start seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R92. folder. This file must exist on the workstation for the installation of Release R9.2 to take place on or after September 16, 2023.
Release 9.2 documents are located on the CWDS website. More documents will be added as the release go-live date approaches
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file will be available by Friday, September 8, 2023, for technical staff to begin testing the installation of the release. The code will be located on the CWSDFSr share in the following location:
- \CODEDIST\Staging\R92
Dedicated County CWSCMS.MSI file delivery:
By Friday, September 8, 2023, dedicated county users should start seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R92. folder. This file must exist on the workstation for the installation of Release R9.2 to take place on or after September 16, 2023.
Release 9.2 documents are located on the CWDS website. More documents will be added as the release go-live date approaches
Gold Camp Data Center Network Switch Replacement - August 18, 2023| 5:00 PM - 9:00 PM
All SPOCs and Technical Contacts:
A CWS/CMS production network switch is being replaced at the California Department of Technology’s (CDT) Gold Camp Data Center facility. The maintenance window is scheduled for Friday, August 18, 2023, beginning at 5:00 PM and concluding at 9:00 PM.
Maintenance will occur at CDT Gold Camp in preparation for the production network switch being replaced. Connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for CWS/CMS during this activity.
There is no impact to connectivity to either CARES-Live or CWS-CARES.
Action Required
No action is needed.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
A CWS/CMS production network switch is being replaced at the California Department of Technology’s (CDT) Gold Camp Data Center facility. The maintenance window is scheduled for Friday, August 18, 2023, beginning at 5:00 PM and concluding at 9:00 PM.
Maintenance will occur at CDT Gold Camp in preparation for the production network switch being replaced. Connections through the Gold Camp facility will failover to either the Orange or Vacaville Data Center facilities. CWS/CMS users may experience a slightly longer time than usual to connect to the CWS/CMS application while the network looks for connections to the other two Data Centers. No interruption in service is expected for CWS/CMS during this activity.
There is no impact to connectivity to either CARES-Live or CWS-CARES.
Action Required
No action is needed.
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
IOS Upgrades – Services Impacted (Trinity County) August 23, 2023| 7:00 PM - 11:00 PM
All SPOCs and Technical Contacts in Trinity County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Trinity County for Wednesday, August 23, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Trinity County for Wednesday, August 23, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
- Probation users’ access to the CWS/CMS application, via SBC (both the https://cwstoken.access.ca.gov and the https://cws-internal.access.ca.gov sites are impacted)
- Probation users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- CWS/CMS users’ access is not impacted to either the CWS/CMS application nor the CARES-Live application
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
IOS Upgrades – Services Impacted (San Bernardino & Santa Barbara Counties) August 22, 2023| 7:00 PM - 11:00 PM
All SPOCs, Training Contacts, and Technical Contacts in San Bernardino and Santa Barbara Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for San Bernardino County and Santa Barbara County for Tuesday, August 22, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for San Bernardino County and Santa Barbara County for Tuesday, August 22, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
- CWS/CMS users’ access to the CWS/CMS application, from the native CWS/CMS client on workstation
- CWS/CMS users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- Probation users’ access to the CWS/CMS application, via SBC (both the https://cwstoken.access.ca.gov and the https://cws-internal.access.ca.gov sites are impacted)
- Probation users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- Business Objects access (https://cwscadweb.int.osi.ca.gov/BOE/BI)
- SAFE access (https://safe.cdt.ca.gov)
- CWS Training Region access
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
IOS Upgrades – Services Impacted (Mono County) August 21, 2023| 7:00 PM - 11:00 PM
All SPOCs, Training Contacts, and Technical Contacts in Mono County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Mono County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Mono County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
- CWS/CMS users’ access to the CWS/CMS application, from the native CWS/CMS client on workstation
- CWS/CMS users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- Probation users’ access to the CWS/CMS application, via SBC (both the https://cwstoken.access.ca.gov and the https://cws-internal.access.ca.gov sites are impacted)
- Probation users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- Business Objects access (https://cwscadweb.int.osi.ca.gov/BOE/BI)
- SAFE access (https://safe.cdt.ca.gov)
- CWS Training Region access
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
IOS Upgrades – Services Impacted (Modoc County) August 21, 2023| 7:00 PM - 11:00 PM
All SPOCs and Technical Contacts in Modoc County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Modoc County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Modoc County for Monday, August 21, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
- Probation users’ access to the CWS/CMS application, via SBC (both the https://cwstoken.access.ca.gov and the https://cws-internal.access.ca.gov sites are impacted)
- Probation users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- CWS/CMS users’ access is not impacted to either the CWS/CMS application nor the CARES-Live application
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
IOS Upgrades – Services Impacted (Lassen & Mariposa Counties) August 17, 2023 | 7 PM - 11 PM
All SPOCs and Technical Contacts in Lassen and Mariposa Counties:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Lassen County and Mariposa County for Thursday, August 17, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance windows for Lassen County and Mariposa County for Thursday, August 17, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
- Probation users’ access to the CWS/CMS application, via SBC (both the https://cwstoken.access.ca.gov and the https://cws-internal.access.ca.gov sites are impacted)
- Probation users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- CWS/CMS users’ access is not impacted to either the CWS/CMS application nor the CARES-Live application
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
IOS Upgrades – Services Impacted (Inyo County) August 16, 2023 | 7 PM - 11 PM
All SPOCs, Training Contacts, and Technical Contacts in Inyo County:
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Inyo County for Wednesday, August 16, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The California Department of Technology (CDT) has scheduled maintenance windows to perform a necessary IOS upgrade on network equipment in impacted counties. This upgrade is needed to correct a discovered software vulnerability.
CDT has scheduled the maintenance window for Inyo County for Wednesday, August 16, 2023, beginning at 7:00 PM and concluding at 11:00 PM. During the maintenance window the following services will be impacted while CDT performs the upgrade:
- CWS/CMS users’ access to the CWS/CMS application, from the native CWS/CMS client on workstation
- CWS/CMS users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- Probation users’ access to the CWS/CMS application, via SBC (both the https://cwstoken.access.ca.gov and the https://cws-internal.access.ca.gov sites are impacted)
- Probation users’ access to the CARES-Live application (https://cognitoprod.cwds.ca.gov)
- Business Objects access (https://cwscadweb.int.osi.ca.gov/BOE/BI)
- SAFE access (https://safe.cdt.ca.gov)
- CWS Training Region access
Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal at https://cwds.service-now.com/csm. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.