All SPOCs, Technical Contacts, and SBC Administrators:
March 17, 2025 UPDATE: The California Department of Technology (CDT) has resolved the issue which prevented access to Server Based Computing (SBC). Counties are now reporting that they are successfully accessing SBC and are able to launch the CWS/CMS application.
Please contact the IBM Help Desk (800-428-8268) if you continue to experience any issue with accessing CWS/CMS or with SBC.
____________________________________________________________________________________
Multiple counties have reported issues with connecting to Citrix Server Based Computing (SBC). The CWDS Infrastructure Team is working with the California Department of Technology (CDT) to determine the cause and resolution for this issue.
There is currently no estimate of when the issue will be resolved. Updates will be shared as new information is received.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWDS Bulletins
CWS/CMS: County Access Data (CAD) Business Objects - RESOLVED
All SPOCs, Technical Contacts, and CAD Contacts:
March 14, 2025 UPDATE: The Search indexing issue has been resolved.
________________________________________________________________________
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, January 29, 2025. It was rebooted this morning at 10:10 AM, and the service was restored. The Search indexing caused logging issues for the DB2. Therefore, the Search indexing has been temporarily paused until the issue is resolved. Additionally, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact CWDS Customer Relations if you require more information regarding this issue.
March 14, 2025 UPDATE: The Search indexing issue has been resolved.
________________________________________________________________________
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, January 29, 2025. It was rebooted this morning at 10:10 AM, and the service was restored. The Search indexing caused logging issues for the DB2. Therefore, the Search indexing has been temporarily paused until the issue is resolved. Additionally, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact CWDS Customer Relations if you require more information regarding this issue.
CWS-CARES Scheduled Maintenance - March 18, 2025 | 5 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, March 18, 2025, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, March 18, 2025, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.
During the maintenance window, document related functionality in the CARES application will not be accessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: CDT Service Desk Bulletin – Standard Monthly OS Security Patches to SBCS Infrastructure Servers - March 29, 2025 | 6 AM - 10 AM
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 29, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, March 29, 2025, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
Remote County Testing - Release 9.6 Improved CWS/CMS Data Quality in Preparation for Import to CARES, Phase 3 - REMINDER
All SPOCs and Training Contacts:
March 11, 2024 REMINDER: This is a reminder that the deadline to register for the R9.6 County Test Workshop (CTW) is Tuesday, March 25, 2025.
__________________________________________________________________________________________
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is been scheduled for delivery to the Counties on Saturday, August 16, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Tuesday, March 25, 2025
System Change Requests (SCRs) included in this release are:
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (10) sessions (2 sessions per day).
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday, March 25, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on Tuesday, March 25, 2025, so the CWDS office can finalize the needed arrangements.
Link: Release 9.6 Data Quality SCRs (VB6 and C#) County Test Workshop (CTW) Registration Form
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Wednesday, April 9, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please email CWS_CustRel@osi.ca.gov. Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on Tuesday, March 25, 2025.
March 11, 2024 REMINDER: This is a reminder that the deadline to register for the R9.6 County Test Workshop (CTW) is Tuesday, March 25, 2025.
__________________________________________________________________________________________
The Child Welfare Digital Services (CWDS) Office is requesting county staff to participate in the Release 9.6 County Test Workshop (CTW). Registered testers will participate in the testing of Release 9.6 Data Quality SCRs, which is been scheduled for delivery to the Counties on Saturday, August 16, 2025.
The CTW for Release 9.6 will be conducted in a remote setting via Remote Desktop Protocol (RDP) workstations.
The deadline to register is Tuesday, March 25, 2025
System Change Requests (SCRs) included in this release are:
- SCR 8982 - Add Missing Name for Placement Homes for CARES
- SCR 8983 - Add Missing Name for Non-Foster Care Facilities for CARES
- SCR 8999 - Update Client Dates out-of-range for CARES
- SCR 8985 - Make Name Mandatory for Non-Foster Care Facility
- SCR 8989 - Cleanup Outdated Home Studies
- SCR 8843 - Transfer Enrollment between DOE Schools
- SCR 8967 - Duplicate Hearing Notebook Warning
- SCR 8972 - ACL 22-95 ICWA Eligibility Data Entry Mandatory Fields (Part B)
- SCR 8943 - Expand Merge History Log
- SCR 9020 - R9.6 Training Tools Package
Remote CTW sessions will take place in the morning from 9:00AM - 12:00PM and again in the afternoon from 1:00PM – 4:00PM on the following dates:
R9.6 Data Quality SCRs in the VB6 Environment
CWDS is seeking a total of fifteen (15) County staff members for each of the following twelve (12) sessions (2 sessions per day):
- Tuesday, April 29, 2025 (AM or PM session)
- Wednesday, April 30, 2025 (AM or PM session)
- Thursday, May 1, 2025 (AM or PM session)
- Tuesday, May 6, 2025 (AM or PM session)
- Wednesday, May 7, 2025 (AM or PM session)
- Thursday, May 8, 2025 (AM or PM session)
R9.6 Data Quality SCRs in C# Environment
CWDS is seeking fifteen (15) County staff members for each of the C# fourteen (10) sessions (2 sessions per day).
- Monday, June 23, 2025 (AM or PM session)
- Tuesday, June 24, 2025 (AM or PM session)
- Wednesday, June 25, 2025 (AM or PM session)
- Thursday, June 26, 2025 (AM or PM session)
- Friday, June 27, 2025 (AM or PM session)
We encourage you to submit your request for a specific session as soon as possible, but no later than 5:00 PM on Tuesday, March 25, 2025. If a session’s count exceeds the maximum count, Customer Relations will work with that tester to be rescheduled for another session. Thank you in advance for your cooperation.
A Release 9.6 CTW Online Registration Form (see link below) for each potential tester must be received as soon as possible but no later than 5:00 PM on Tuesday, March 25, 2025, so the CWDS office can finalize the needed arrangements.
Link:
The CWDS Office will work with the registered testers on all the details of their CTW participation.
Special Note:
The County data will be pulled from the Production environment and copied to the CTW environment at the close of business on Wednesday, April 9, 2025. Therefore, changes to your Production environment after this date will not be in the CTW environment.
If you cannot access the Online Registration Form or have any questions regarding this recruitment, please email CWS_CustRel@osi.ca.gov. Your continued support of CWDS is greatly appreciated.
Action Required
Submit a Release 9.6 County Test Workshop Online Registration Form no later than 5:00 PM on Tuesday, March 25, 2025.
Introducing CWS-CARES Video #3: CWS-CARES 101
All SPOCs:
The CWS-CARES Implementation Organizational Change Management (OCM) Team is proud to present the third of several videos in the CWS-CARES Video Series. The videos will be under five minutes, will showcase the CWS-CARES product, and will prepare you for the coming changes.
The next video, CWS-CARES 101, was developed with all end-users in mind. It expands on the benefits of CWS-CARES from the previous two videos in the series. The link to this video, as with the other OCM videos, is saved on the CWDS website, in the OCM section of the Implementation portal.
Video Link: CWS-CARES 101
Action Required
We request that SPOCs share the CWS-CARES 101 video with all staff impacted by CWS-CARES. We also encourage you to show the video to your teams in upcoming meetings or when someone contacts you to ask about CWS-CARES. We hope you can use this video as a tool to help jump-start conversations with your teams about the future.
If you have any questions, please do not hesitate to contact the CWS-CARES Implementation OCM Team.
The CWS-CARES Implementation Organizational Change Management (OCM) Team is proud to present the third of several videos in the CWS-CARES Video Series. The videos will be under five minutes, will showcase the CWS-CARES product, and will prepare you for the coming changes.
The next video, CWS-CARES 101, was developed with all end-users in mind. It expands on the benefits of CWS-CARES from the previous two videos in the series. The link to this video, as with the other OCM videos, is saved on the CWDS website, in the OCM section of the Implementation portal.
Video Link: CWS-CARES 101
Action Required
We request that SPOCs share the CWS-CARES 101 video with all staff impacted by CWS-CARES. We also encourage you to show the video to your teams in upcoming meetings or when someone contacts you to ask about CWS-CARES. We hope you can use this video as a tool to help jump-start conversations with your teams about the future.
If you have any questions, please do not hesitate to contact the CWS-CARES Implementation OCM Team.
CWS-CARES Release 0.16 Production Release - March 19, 2025 | 5 PM - 11 PM
All SPOCs and Technical Contacts:
EFFECTIVE March 19, 2025, CWS-CARES RELEASE 0.16 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on March 19, 2025, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.16:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available following the implementation of CWS-CARES Release 0.16 on March 19, 2025, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after March 20, 2025.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes
EFFECTIVE March 19, 2025, CWS-CARES RELEASE 0.16 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on March 19, 2025, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.16:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available following the implementation of CWS-CARES Release 0.16 on March 19, 2025, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after March 20, 2025.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes
CWS-CARES Data Dictionary, Training Video, and Upcoming Webinar
External Systems Points of Contact, CARES SPOCs, County Leadership, CARES Implementation Coordinators, and OCM Coordinators:
This email provides an update on the CWS-CARES Data Dictionary information previously communicated to External Systems Points of Contact and CARES SPOCs on February 11, 2025.
We are excited to share that the initial version of the CWS-CARES Data Dictionary and legacy mapping of CWS/CMS is now available. We have also created a training video that provides a walkthrough of the materials, and a Webinar will be held on March 20, 2025 where staff can get further details and ask questions. See below for more details.
Updates since our last communication:
Under CWDS Org Share, select the CARES Data Dictionary channel.
In the CARES Data Dictionary Channel, select the Files Tab. The initial version of the Data Dictionary is available in the folder called CWS-CARES Data Dictionary v0.02.
In the CARES Data Dictionary Channel, select the Files Tab. The recorded Training video walkthrough is available in the folder called Walkthrough Recording.
We appreciate your support and understanding as we work diligently to ensure the successful implementation and ongoing maintenance of the CWS-CARES Data Dictionary.
This email provides an update on the CWS-CARES Data Dictionary information previously communicated to External Systems Points of Contact and CARES SPOCs on February 11, 2025.
We are excited to share that the initial version of the CWS-CARES Data Dictionary and legacy mapping of CWS/CMS is now available. We have also created a training video that provides a walkthrough of the materials, and a Webinar will be held on March 20, 2025 where staff can get further details and ask questions. See below for more details.
Updates since our last communication:
- CWS-CARES Data Dictionary Preview Session Complete: On February 13, 2025, a small group of counties previewed the Data Dictionary and provided feedback, which was incorporated into the Data Dictionary.
- New Microsoft Teams Channel: A dedicated Microsoft Teams channel has been created for all CWS-CARES Data Dictionary-related materials. Your county’s Implementation Coordinator and CWS-CARES Single Point of Contact (SPOC) will be invited to the MS Teams channel. The Teams Channel is located under the CWDS Org Share, and the Channel name is CARES Data Dictionary. See the below section For Reference: Accessing Materials in MS Teams for more instructions on how to access materials.
- CWS-CARES Data Dictionary and Legacy Mapping – Ready for Review: The initial version of the CWS-CARES Data Dictionary, which incorporates legacy mapping of CWS/CMS fields is now available in the Teams channel under Files. The folder name is CWS-CARES Data Dictionary v0.02.
- Training Video Available: A training video has been uploaded to the Teams channel under Files, in the folder called Walkthrough Recording. Please watch the video before reviewing the materials to ensure a clear understanding of the content.
- FAQ Document Available: A FAQ is located on the Teams channel under CARES Data Dictionary FAQs Tab.
- Terms of Use: The CWS-CARES Data Dictionary documentation is considered sensitive and confidential. Please read the CWDS Terms of Use located on the Teams channel under Files.
- Upcoming Webinar: A webinar will be conducted on Thursday, March 20, 2025 from 9 AM – 10 AM. Your county’s Implementation Coordinator and CWS-CARES SPOC will be invited, and the meeting invitation may be forwarded to others. The webinar will cover navigation of the CWS-CARES Data Dictionary, utilization of the support documentation, and use of legacy mapping documentation with the CWS-CARES Data Dictionary.
- Adding Staff to the Teams Channel: We kindly ask that you email CWDSDataManagement@osi.ca.gov with any additional County staff names and associated email addresses and their roles that should have access to the Microsoft Teams Channel: CARES Data Dictionary.
- Updates to the CWS-CARES Data Dictionary will be published quarterly in the Teams channel. The next version will be available March 31, 2025.
- Future versions will include significant changes, including potential additional and updated legacy mapping.
- Please refer to the FAQs in the Teams channel.
- Please contact CWDSDataManagement@osi.ca.gov if you have any questions not covered in the FAQ or experience access issues.
Under CWDS Org Share, select the CARES Data Dictionary channel.
In the CARES Data Dictionary Channel, select the Files Tab. The initial version of the Data Dictionary is available in the folder called CWS-CARES Data Dictionary v0.02.
In the CARES Data Dictionary Channel, select the Files Tab. The recorded Training video walkthrough is available in the folder called Walkthrough Recording.
We appreciate your support and understanding as we work diligently to ensure the successful implementation and ongoing maintenance of the CWS-CARES Data Dictionary.
CWS-CARES – Core Constituent Feedback - UPDATE
To: Core Constituent Points of Contact
The feedback you have provided in our quarterly Core Constituent Surveys is driving meaningful improvement in how we communicate, collaborate, and enhance the CWS-CARES experience. We are sharing a summary of the completed and in progress actions we have taken from your feedback.
Changes Made Based on Your Feedback
These items are planning for release in Spring 2025 to further enhance transparency and engagement:
Share Your Feedback in the Next Survey
We want to continue improving based on your input, and your participation is essential. Stay tuned for a request to complete the next Core Constituent Survey in March 2025.
Action Required
Please share this information with those at your organization who need to be updated.
The feedback you have provided in our quarterly Core Constituent Surveys is driving meaningful improvement in how we communicate, collaborate, and enhance the CWS-CARES experience. We are sharing a summary of the completed and in progress actions we have taken from your feedback.
Changes Made Based on Your Feedback
- Enhanced Feedback Process: You expressed a desire for better visibility into the status of the feedback you provide and clearer communication about the feedback process.
- You can view the status of your feedback at any time through the new centralized user feedback tool in Microsoft Teams.
- The Core Constituent Infographic provides an overview or roles, responsibilities, and the feedback process.
- Improved Meeting Scheduling and Experience: You shared that meetings should be scheduled in advance, a clear view of upcoming meetings should be available for planning, and agendas should include enough detail to help determine who needs to attend and assist with scheduling.
- A standardized Core Constituent Demonstration meeting invite template now includes specific details on agenda items and scenarios.
- The CWS-CARES Meeting Calendar is published monthly to reflect a 3 month view of upcoming meetings, including Core Constituent demonstrations, implementation meetings, and key workgroups. In Spring 2025, we will transition to a real-time meeting calendar on the CWDS webpage, ensuring accurate and up-to-date scheduling.
- Core Constituent demonstrations and key meetings are now scheduled at least 1 month in advance.
- Streamlined Access to Key Information: You requested big picture updates, an updated project roadmap, functionality updates, and demonstrations comparing CWS/CMS and CWS-CARES.
- The CARES Compass: Executive Summary and CARES Explorer: Project Newsletter keep stakeholders informed about project updates, including deep dives into service areas, system functionality, and interfaces.
- The updated CWDS Planning Roadmap is now available on the CWDS webpage.
- The CARES Experiences Timeline reflects organization activities and tasks that provide experiences for direct observation or participation in CWS-CARES up to Version 1 Go-Live.
- The Stakeholder Briefings include Product demonstrations with side-by-side comparisons of CWS/CMS and CWS-CARES.
These items are planning for release in Spring 2025 to further enhance transparency and engagement:
- A Real-Time Meeting Calendar: A new CWDS Meeting & Event Calendar will launch on the webpage, ensuring accurate, up-to-date scheduling with direct access for Core Constituents.
- Big-Picture Project Updates: A Project Progress Summary will provide updates on CWS-CARES progress, including updates on Product, External Systems and Data Conversion, User Engagement, Implementation/OCM/Training, and Project Announcements/Engagement Opportunities.
- Core Constituent Orientation Guide: This resource will provide onboarding support resources for new Core Constituents, including links to key resources.
Share Your Feedback in the Next Survey
We want to continue improving based on your input, and your participation is essential. Stay tuned for a request to complete the next Core Constituent Survey in March 2025.
Action Required
Please share this information with those at your organization who need to be updated.
CWS-CARES Scheduled Maintenance - March 3, 2025 | 6 AM - 8 AM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Monday, March 3, 2025, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.
As part of the maintenance activity the Adobe AEM server and form rendering will not be available during this period of time.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Monday, March 3, 2025, beginning at 6:00 AM and concluding at 8:00 AM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Fresno, Placer, and Santa Clara.
As part of the maintenance activity the Adobe AEM server and form rendering will not be available during this period of time.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.