CWDS Bulletins

CARES-Live 2.8.10 HOTFIX RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION ON January 23, 2021| 5:00 AM – 1:00 PM

All SPOCs and Technical Contacts:
In support of the CWS/CMS 8.13 Release, CARES-Live has scheduled an outage that will interrupt connectivity to the CARES-Live application on Saturday, January 23, 2021, beginning at 05:00AM and concluding at 01:00PM. During this scheduled outage users will not be able to access the CARES-Live application while the CARES-Live 2.8.10 Hotfix Release is deployed.
CARES-Live 2.8.10 Hotfix:
The goal of this release is to provide fixes and maintenance needed in Facility Search and Identity Management.
Facility Search
  • In support of CWS/CMS Release 8.13, a new Facility type “Tribally Approved Home” has been added to Facility Search (CALS).
    • The addition of this new Facility Type in Facility Search will allow users to perform a search for Tribally Approved Placement Homes that have been entered in CWS/CMS.
Identity Management
  • Code will be installed in preparation of a Password Reset policy to be enacted in the future.  There will be no immediate functional impact to users. 

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance - January 19, 2021 | 04:00 PM – 06:00 PM

All CWS SPOCs and Training SPOCs:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Tuesday, January 19, 2021, from 4:00 PM to 6:00 PM. Users may encounter errors in Facility Search in the TRAINING environment during the scheduled outage. This maintenance will not affect production CARES-Live.
 
Action Required
If users experience any issues with CARES-Live Training Environment outside of the scheduled outage time, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

Tulare County ‘Forgot Password’ Email Issue

Tulare County SPOC and Technical Contact:
An issue has been discovered for CARES-Live users in Tulare County.  When users click on the ‘Forgot Password’ link and enter the requested email address, they receive an error message stating, “Email is Required” after pressing the ‘Submit’ button. 

As a workaround, users who receive this error message should contact the Tulare County Service Help Desk.  Eventually, the user will receive a prompt from Mike Luzania to try to change the password again.

Action Required
The Tulare County SPOC and Technical Contact will forward this communication to CARES-Live users in Tulare County.

CARES-Live users should contact the Tulare County Service Desk if users receive an “Email is Required” after submitting the ‘Forgot Password’ link.


 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance January 9, 2021| 8:00 AM – 12:00 PM

CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, January 9, 2021, beginning at 8:00 AM and concluding at 12:00 noon.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance December 22, 2020 | 6:00 PM – 8:00 PM

All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Tuesday, December 22, 2020 from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. During the scheduled outage users will not be able to access the CARES-Live application.

Action Required
If users experience any issues with CARES-Live outside of this scheduled maintenance window, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
 

CARES-Live Scheduled Maintenance on December 20, 2020| 5:00 AM - 12:00 PM

All SPOCs and Technical Contacts:
CDSS will be performing network maintenance activities on Sunday, December 20, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 5:00 AM and conclude at 12:00 PM. During this time, users may encounter an error as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 12:00 PM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin - CGEN Vendor Verizon Scheduled Maintenance – December 19, 2020| 8:00 AM – 12:00 PM REMINDER

All CWS SPOC and Technical Contact in San Bernardino County:
The California Department of Technology (CDT) has scheduled maintenance, on Saturday, December 19, 2020, beginning at 8:00 AM and concluding at 12:00 noon.  Users at the listed site will experience a one-minute interruption in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.
Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.


Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Emergency Change – LIS Facility Data Refresh- UPDATE

All SPOCs and Technical Contacts:
CARES-Live Emergency Change: The LIS Data Refresh was successfully completed on December 9, 2020. The LIS and CARES-Live databases are now in sync. The previously missing LIS Facilities now appear in CARES-Live Facility Search.

The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM. 
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.
 
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day. 

 

CARES-Live Emergency Change – LIS Facility Data Refresh- December 9, 2020| 6:00 PM- 9:00 PM

All SPOCs and Technical Contacts:
The purpose of this communication is to inform counties that some LIS facilities may not appear when users perform a query in Facility Search. This appears to be caused by an issue with the CARES-Live and LIS databases being out of sync.
To remedy the issue an LIS facility data refresh is planned for Dec 9, 2020, beginning at 6:00 PM and concluding at 9:00 PM. 
During this scheduled change window there will be no associated outage, the change will be seamless to CARES-Live users. CARES-Live users can continue to access the CARES-Live application during this time.

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance December 4, 2020| 1:00 PM – 2:00 PM

All CWS and Probation SPOCs, Training Contacts, CARES-Live Training Administrators and Coordinators:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, December 4, 2020 from 1:00 PM to 2:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment outside of the scheduled outage time, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.