CWDS Bulletins

CWS-CARES Scheduled Maintenance| March 17, 2019 07:30 PM - 09:30 PM

To all CWS-CARES Users:

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for March 17, 2019 from 7:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.  

Action Required:

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.
 

CWS-CARES Scheduled Maintenance| March 15, 2019 6:00 PM- March 18, 2019 8:00 AM

To all CWS-CARES Users:

CDSS will be performing updates on FAS servers that will impact CARES Facility Search & Profile. The work is expected to begin at 06:00 pm on Friday, March 15, 2019 and conclude at 08:00 am on Monday, March 18, 2019. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS). 

Action Required:

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance in Staging Environment | March 14, 2019 03:00 PM - March 15, 2019 08:00 AM

To: All CWS-CARES Users

CDSS is performing updates to the Staging Environment starting at 3:00 pm March 14, 2019. Facility Search & Profile will be impacted by this change and will be unavailable. Services will be restored during the evening of the 14th and Facility Search & Profile should be online in Staging by 8:00 am March 15th.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

CWDS Legislative Update - February 2019

Child Welfare Digital Services produces a monthly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system.

Click here to read the February 2019 report online.

CWDS Quarterly Updates Scheduled

CWDS Project representatives travel quarterly to Regional CWS User Group meetings, Regional Childrens Director meetings and CDSS to provide CWS-CARES project status updates and demonstrations. These meetings have replaced the previously held quarterly stakeholder forums in Sacramento. Below are this quarters scheduled meetings:

CWDS Quarterly Update Schedule for 2019
  • March 20 – Mountain Valley Regional User Group Meeting
  • March 22 – Central Valley Regional User Group Meeting
  • April 18 – Southern Regional User Group Meeting
  • April 23 – Northern Regional User Group Meeting
  • April 25 - Central Childrens Directors Meeting
  • May 3 - California Department of Social Services, CDSS Meeting
  • May 8 - Mountain Valley & Northern Childrens Directors Meeting
  • May 23 - Southern Childrens Directors Meeting
  • June 6 – Bay Area Regional User Group Meeting 
Please visit the Upcoming CWDS Events page for these and other CWDS events. 
 

Working in CARES Newsletter - Volume 7

The CARES Implementation Team provides the status of CARES Statewide Implementation, tips for new users, and information on known bugs/issues and recommended workarounds. Please view Volume 7.

CWS-CARES 2.2.2 Production Release (Identify Management & Facility Search) Hotfixes 09:00 AM – 12:00 PM

To: All CWS and Probation SPOCs and Technical Contacts:

EFFECTIVE MARCH 09, 2019 CWS-CARES 2.2.2 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00 AM on Saturday, March 09, 2019 and conclude at 12:00 PM. During this scheduled outage users will not be able to access the CWS-CARES application.

CWS-CARES 2.2.2 Hotfixes:

County e-mail systems may experience outages or be unavailable for periods of time. When this happens, anyone who hasn't logged into CWS-CARES in the last 24 hours will not receive the Multi-Factor Authentication code and consequently cannot log in to CWS-CARES.

Identity Management Fix (COG-1247)

  • The Multi-Factor Authentication (MFA) code expiration is extended from 24 hours to 168 hours (7 days). After 7 days, when the user logs into CWS-CARES, a new MFA code will automatically be issued via email.
  • The email sent with the MFA code contains a message stating the code is good for up to 7 days.

Facility Search Fix

  • Improve Assigned Worker Mapping between CWS-CARES/License Information System (LIS)/Field Automation System (FAS)
  • Ensure that Licensing Worker/Approval Worker will be displayed in CARES accurately based on workers code found in LIS/FAS

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

CWDS Sprint Review 19.4 Development Teams

CWDS held a sprint review on March 7 for stakeholders to follow the progress of our digital service teams. Please check the links below to access the presentation slides and the webinar recordings. CWDS Digital Teams hold public sprint reviews twice a month, with details of progress published online. Stakeholders can stay updated by visiting the  CWDS archive (The Feed) and by viewing the CWDS events calendar for upcoming events. 

Review Sprint Sprint Review Session 19.4 by selecting the presentation or webinar links below:

 


 

Bay Area Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Bay Area Regional User Group on March 6, 2018. Review the CWDS presentation slides online.

CWS-CARES USERS RECEIVING INTERMITTENT RESPONSES WHEN PERFORMING A QUERY IN FACILITY SEARC

To all CWS and Probation SPOCs and Technical Contacts:

The purpose of this communication is to inform counties that some users may have experienced receiving intermittent responses while querying in Facility Search.

The primary issue had to do with a problem with LIS connectivity which has now been resolved. Users should now be able to query and receive results as expected.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.