CWDS Bulletins

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance, February 10, 2020| 12:01 AM – 7:00 AM

To the County CWS SPOC and Technical Contact in Mariposa County:

The California Department of Technology (CDT) has scheduled maintenance on Monday, February 10, 2020, beginning at 12:01 AM and concluding at 7:00 AM. Users at the listed sites will experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CARES-Live within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Release 2.8 January 22, 2020| 5:00PM – 10:00PM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 5:00pm. on January 22, 2019 and conclude at 10:00pm. During this scheduled outage users will not be able to access the CARES-Live application.

Release Description

CARES-Live Release 2.8 is scheduled for release to all CARES-Live users on Wednesday, January 22, 2020. The CARES-Live 2.8 release will implement a new message queue solution for sending legacy changes from CWS/CMS to CARES-Live. While CARES-Live users will not directly see any changes, these changes are expected to provide several efficiencies to CARES-Live to improve its overall performance.

The CARES-Live Release 2.8 Release Notes describes the details of the release. Counties can access the CARES-Live Release Notes for CARES-Live 2.8 on the CWDS website at https://cwds.ca.gov/release_notes

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CalCloud patching of all Windows Servers: January 17-18, 2020| 7:00 PM – 6:00 AM AND January 18-19, 2020| 7:00 PM – 6:00 AM

To all County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, January 17, 2020, at 7:00 PM and concludes on Saturday, January 18, 2020, at 06:00AM AND Saturday, January 18, 2020, at 7:00PM and concludes on Sunday January 19, 2020 at 06:00AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Scheduled Maintenance January 11, 2020 4:00 AM – 6:00 AM

All SPOC’s and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Saturday, January 11th, 2020 from 4:00 AM to 6:00 AM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There will be no access to the CARES-Live application during the maintenance window.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CARES-Live Scheduled Maintenance December 19, 2019| 06:00 PM – 07:00 PM

To all SPOC’s and Technical Contacts:

The CARES-Live team has scheduled maintenance to the CARES-Live application. The maintenance is scheduled for Thursday, December 19th, 2019 from 6:00 PM to 7:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users. There will be no access to the CARES-Live application during the maintenance window.

Action Required

If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Major Incident Status – Latency in Network – RESTORED

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) reported an issue with network latency. This impacted Citrix, internet access, and other resources. There were no reports received of impacts to accessing the CWS/CMS or CWS-CARES applications.

Just prior to CWDS sending out the original report to counties, an update was received stating that the issue had been resolved. There will be no further updates for this incident.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Production Outage – December 11, 2019 7:00PM – 8:00PM

To all SPOC’s and Technical Contact’s:

The California Department of Social Services has scheduled maintenance for LIS that will impact the CWS-CARES application. The maintenance is scheduled for Wednesday, December 11, 2019 from 07:00 PM to 08:00 PM. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

California Department of Technology Service Desk Bulletin – “Emergency” CGEN Vendor Verizon Scheduled Maintenance – December 10, 2019| 12:01AM- 06:00AM

To all County CWS SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance on Tuesday, December 10, 2019, beginning at 12:01 AM and concluding at 06:00 AM. Because the maintenance is being performed on a back-up path, CWS/CMS and CWS-CARES users are not expected to be impacted by this scheduled maintenance. This bulletin is being shared as an ‘FYI only’ in the unlikely case an issue does arise.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

FYI only. No action for CWS/CMS or CWS-CARES is expected.

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching– December 6-7, 2019| 7:00PM – 6:00AM

To all County CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers. The patching window begins on Friday, December 6, 2019, at 7:00PM and concludes on Saturday, December 7, 2019, at 6:00AM. The patching activity will cause intermittent interruptions in connectivity to the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

No disruption in connectivity is anticipated for the CWDS website (http://cwds.ca.gov/).

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Production Outage – December 5, 2019| 6:00PM – 8:00PM

To all SPOC’s and Technical Contact’s:

The California Department of Social Services has scheduled maintenance for LIS that will impact the CWS-CARES application. The maintenance is scheduled for Thursday, December 5, 2019 from 06:00 PM to 08:00 PM. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.