On Monday, April 17, Child Welfare Digital Services (CWDS) and the California Office of Systems Integration (OSI) hosted the first in a series of brown bag lunches intended to share expertise and experiences with agile software development with State of California employees. Our first guest speaker was Laura Bell, co-author of Agile Application Security and founder of SafeStack, a company focused on agile application security services. Ms. Bell discussed a range of security tools and techniques specifically adapted to integrate with agile development. These practices aim to raise security awareness and confidence without compromising innovation, complexity, and speed.
Click here to read the April 2017 report online.
As part of an overall strategy to help counties prepare to transition from the legacy Child Welfare Services/Case Management System, Child Welfare Digital Services (CWDS) will be releasing four solicitations for implementation services, including organizational change management, training development, training delivery and implementation services.
Since January 2017, OnCore Consulting has been the implementation contractor for Intake Services, one of the five digital services within CWDS.
Rather than procuring services of another single vendor to cover implementation in its entirety for the remaining digital services, CWDS will release four separate RFOs for the following disciplines of work:
- Implementation Services: Plans, manages, and oversees all implementation through coordination, communication, and readiness activities. Provides schedule management for implementation-specific activities at project, state, county, and tribal levels and includes Organizational Change Management (OCM), Training Development and Training Delivery Contractors.
- OCM: Develops, delivers and maintains OCM materials, reviews and updates existing OCM templates and OCM processes.
- Training Development: Analyzes, designs, develops, maintains, and updates a complete system training program suitable for a physical and virtual training environment.
- Training Delivery: Plans, prepares, evaluates, schedules, and delivers Train-the-Trainer training to approximately 250 state, county, and Regional Training Academy staff at least once a quarter or for a major release based on the materials provided by the Training Development Contractor.
Splitting traditional implementation services over four contracts allows vendors to provide services in their areas of expertise. If a vendor submits an offer for one solicitation, the offer does not preclude that vendor from submitting on the other solicitations. The successful vendor(s) will assist with the implementation of Digital Services such as CALS and Case Management, of which the user community consists of over 25,000 county and state staff.
Counties will continue to have one point of contact within CWDS for all implementation activities and services.
Visit the CWDS vendor page for more information on procurement: https://cwds.ca.gov/vendors
CWDS Digital Services Director Kevin Gaines and Project Director Tony Fortenberry shared our vision and our progress at the Quarterly Stakeholder Forum, held at the CWDS campus and via WebEx web conference on Tuesday, April 11. Intake Digital Service Manager, Wendy Christian, and Intake Product Owner, Jeff Dent followed with a demonstration of the “sandbox” that is being made available to core county users.
Three separate breakout sessions in the afternoon allowed participants to attend the area that interested them most for a more in-depth look at our progress. Participants chose from these:
- Certifications, Approval, & Licensing Services (CALS)
- Technology Platform
The slide decks from each of these sessions are available:
Recordings of the sessions are available on the CWDS YouTube channel:
- April 2017 Quarterly Stakeholder Forum – Main Session (1:49:03)
- April 2017 Quarterly Stakeholder Forum – Intake Breakout (1:21:40)
- April 2017 Quarterly Stakeholder Forum – CALS Breakout (1:05:30)
- April 2017 Quarterly Stakeholder Forum – Tech Breakout (55:07)
Please contact CWDSCommunications@cwds.ca.gov with any questions or comments.
At today’s Quarterly Stakeholder Forum, Intake Digital Service Manager Wendy Christian and Intake Product Owner Jeff Dent gave a demonstration of the newly created “sandbox” that will help voluntary county users better understand new functionality of the intake module, as developers and designers continue to iterate on versions of the new system. The standalone sandbox uses test data to give users a sense of workflow and usability, without any security risks.
The Intake Module covers the spectrum of Emergency Response – from the time a report of child abuse comes into the hotline through the work done by a CPS social worker to investigate these allegations of child abuse and neglect.
Key slides from the presentation are below, stay tuned for more details. The video archive of today’s session will be posted soon.
See today’s agenda here. A video archive of today’s session will be posted online.
As a 20-year veteran working in the child welfare system in Sacramento County, Wendy Christian is leading the Intake Module solution to create a system that will streamline the Child Protective Services hotline and investigations processes. The Intake Module covers the spectrum of Emergency Response – from the time a report of child abuse comes into the hotline through the work done by a CPS social worker to investigate these allegations of child abuse and neglect.
At CWDS as Intake Service Manager, Wendy and her team are working with county users across the state to create the most effective interface to streamline workflow. To date, project staff have conducted more than 300 interviews with county workers to help iterate and refine versions. In the video below, she describes her work on the new system.
Child Welfare Digital Services is currently recruiting to fill the position of Product Owner, a key role on the Certification, Approval, and Licensing Services (CALS) team that will help manage the design and development team to create the new module to support the regulation of foster care homes in California.
As a Product Owner working on California’s first major technology project using Agile methodology, you will work in an innovative, high-energy environment, collaborating with designers, developers, and other team members across the project to replace the legacy child welfare system.
Led by user-centered design principles, the Product Owner works directly with the Digital Service Manager to set the vision and priority for software development for CALS.
The Child Welfare Digital Services program, as part of the Office of Systems Integration offers free parking, in close proximity to downtown Sacramento (in the South Natomas area), an Agile working environment, a newly refurbished and innovative office space and working environment and a challenging opportunity to be part of an exciting program and team. Click here to apply!
Image: Slide 19 from the CWDS Legislative Quarterly Report. Click above to open the March 29, 2017 PPT presentation.