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September 3, 2024 UPDATE: The IBM team implemented the fix for incident ticket IN11723987 in production on Saturday, August 31, morning as scheduled. The implementation was successful with no issues. If a county continues to experience an issue, please contact the IBM Help Desk at 800-428-8268 for assistance.
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An issue has been discovered with the Release 9.4 code that went live on Saturday, August 17. When searching for a Service Provider, if the user selects the 'Search Blank Names Only' check box, no results are being returned.
As a workaround, unchecking the 'Search Blank Names Only' check box will show all results, including those with blank names, which will appear at the top.
The code issue has been identified, and IBM is working on a fix. The fix is planned to be implemented on Saturday, August 31 at 10:00 AM and will be implemented in the background with no outage or impact to end users.
Action Required
No action is needed from county technical staff to implement this update.
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: R9.4 - IN11723987 Issue - RESOLVED
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