All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, October 1, 2024, beginning at 5:00 PM and concluding at 8:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
There is no anticipated impact for CWS-CARES users. We are sharing this information in the unlikely circumstance that there is an actual impact during the scheduled maintenance window and the CWS-CARES application becomes inaccessible.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWDS Bulletins
CWS/CMS: CAD Server Upgrade to Training Environment - Oct. 1, 2024 | 6 AM - 10 AM
All SPOCs, Technical Contacts, and CAD Contacts:
The California Department of Technology (CDT) has scheduled an upgrade to the CAD Business Objects (BO) server in the CAD Training environment. The upgrade window is scheduled for Tuesday, October 1, 2024, beginning at 6:00 AM and concluding at 10:00 AM.
All users should be sure to be logged out of the CAD BO Training environment prior to the start of the upgrade window.
Action Required
All users should logoff of the CAD BO Training environment prior to the start of the stated maintenance timeframe.
Contact the IBM Help Desk (800-428-8268) to report any issues with Business Objects.
The California Department of Technology (CDT) has scheduled an upgrade to the CAD Business Objects (BO) server in the CAD Training environment. The upgrade window is scheduled for Tuesday, October 1, 2024, beginning at 6:00 AM and concluding at 10:00 AM.
All users should be sure to be logged out of the CAD BO Training environment prior to the start of the upgrade window.
Action Required
All users should logoff of the CAD BO Training environment prior to the start of the stated maintenance timeframe.
Contact the IBM Help Desk (800-428-8268) to report any issues with Business Objects.
CARES-Live Scheduled Maintenance - Sept. 26, 2024 | 6 PM - 8 PM
All SPOCs and Technical Contacts:
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, September 26, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
The CARES-Live team has scheduled maintenance for the CARES-Live application. The maintenance is scheduled for Thursday, September 26, 2024, from 6:00 PM to 8:00 PM. During this scheduled maintenance the CARES-Live team will focus on application maintenance changes that are not visible to CARES-Live users.
NOTE: Users will not be able to access the CARES-Live application during the scheduled outage.
Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues. CARES-Live County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.
CWS/CMS: Data Quality Fuzzy Reports Available
All SPOCs and Data Quality Analysts:
The latest versions of data quality fuzzy reports for clients & placement homes are now available. Note that Substitute Care Provider (SCP) Fuzzy reports have been replaced by SCR8912 SCP Deduplication. The Client & Placement Home Fuzzy reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the Semi-annual merge reports. Additional information on CWS/CMS data cleansing activities and benefits, including fuzzy reports, is found on the Data Quality Portal.
To help the Data Quality team to keep track of requests for fuzzy reports, a simple online request form has been developed. A new request must be submitted each time to receive the updated fuzzy reports. The Data Quality Fuzzy reports request online form is located at 2024 September DQ Fuzzy Reports Request.
Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client or Placement Home), please complete and submit the online request form located at 2024 September DQ Fuzzy Reports Request.
The latest versions of data quality fuzzy reports for clients & placement homes are now available. Note that Substitute Care Provider (SCP) Fuzzy reports have been replaced by SCR8912 SCP Deduplication. The Client & Placement Home Fuzzy reports assist with data cleanup by providing a greater number of potential duplication matches, using “fuzzy” matching criteria, than would be possible on the more restricted results on the Semi-annual merge reports. Additional information on CWS/CMS data cleansing activities and benefits, including fuzzy reports, is found on the Data Quality Portal.
To help the Data Quality team to keep track of requests for fuzzy reports, a simple online request form has been developed. A new request must be submitted each time to receive the updated fuzzy reports. The Data Quality Fuzzy reports request online form is located at 2024 September DQ Fuzzy Reports Request.
Action Required
If a county wants to request a Data Quality Fuzzy Report (for Client or Placement Home), please complete and submit the online request form located at 2024 September DQ Fuzzy Reports Request.
RFA Written Report Unavailable - RESOLVED
All Pilot County RFA Implementation Coordinators and SPOCs:
September 19, 2024 UPDATE: The issue that was preventing the availability of RFA Written Reports in CWS-CARES has been resolved. The Written Report is now accessible.
________________________________________________________________________________________
In CWS-CARES RFA, the RFA Written Report is currently unavailable. The CARES development teams plan to address this issue today, between 12:00 noon and 1:00 PM. During this maintenance window, the document generation feature will not be functional. The CWS-CARES RFA will otherwise be functional and available.
A communication update will be sent following the maintenance window to inform everyone of the status of the RFA Written Report functionality.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
September 19, 2024 UPDATE: The issue that was preventing the availability of RFA Written Reports in CWS-CARES has been resolved. The Written Report is now accessible.
________________________________________________________________________________________
In CWS-CARES RFA, the RFA Written Report is currently unavailable. The CARES development teams plan to address this issue today, between 12:00 noon and 1:00 PM. During this maintenance window, the document generation feature will not be functional. The CWS-CARES RFA will otherwise be functional and available.
A communication update will be sent following the maintenance window to inform everyone of the status of the RFA Written Report functionality.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: CDT Service Desk Bulletin – SAFE Cloud Service Scheduled Maintenance
ALL SPOCs, Technical Contacts and CAD Contacts:
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 21, 2024, at 8:00 PM and concludes on Sunday, September 22, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
The California Department of Technology (CDT) has scheduled maintenance of the SAFE Cloud service. The maintenance begins on Saturday, September 21, 2024, at 8:00 PM and concludes on Sunday, September 22, 2024, at 2:00 AM. The activity will cause interruptions in the SAFE Cloud service. Some Business Objects (BO) reports will fail to send, or automated scripts may fail to retrieve from SAFE during this scheduled maintenance.
Action Required
All users should logoff of the SAFE Cloud service prior to the start of the stated maintenance timeframe. Please check on your scheduled BO SAFE reports and automated FTP scripts. If needed, re-run the reports and scripts.
Contact the IBM Help Desk (800-428-8268) to report any issues with your Business Objects content in SAFE.
CWS-CARES Scheduled Maintenance - Sept 24, 2024 | 5 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, September 24, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, KPI reports will not be refreshed in the CARES Tableau application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Tuesday, September 24, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, KPI reports will not be refreshed in the CARES Tableau application.
Action Required
No action required from end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide. In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
_____________________________________________________________________________
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
September 13, 2024 Additional UPDATE: Please note that the BOBJ 4.3 Quick Reference Guide has been added to the BI Launchpad in both the Production and the Training environments. The guide is located under Folders à Public Folders à **New – Start Here à BOBJ 4.3 Quick Guide. In addition, there is an Administrators Guide saved in the same folder, in both the Production environment and the Training environment. Users in the Training environment are managed separately than the BI IDs in the Production environment. They are both administered in the Central Management Console (CMC) separately, within their specific environment.
_____________________________________________________________________________
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
- Please contact one of your County CAD Contacts to request a CAD ID.
- You can locate your County CAD list of contacts on the CWDS website.
- Location: Child Welfare Digital Services (ca.gov) >County Info (TAB)> County Contacts>(Select) your county>(Scroll down to find your) ‘CAD Contact’
- You can locate your County CAD list of contacts on the CWDS website.
- If your County CAD Contact is unavailable, contact IBM, Chris Lovejoy at Chris.Lovejoy@osi.ca.gov, or the CWS Operations Team at cwsoperationsteam@osi.ca.gov
- Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
- Explore the new BI Interface
from Friday, August 9, through Friday, September 13from Friday, September 13, through Tuesday, October 15, 2024. - If you have issues, contact Chris Lovejoy at Chris.Lovejoy@osi.ca.gov.
CWS/CMS: Business Intelligence County Access Data – Upgrade to CAD BOBJ 4.3 – UPDATE
All SPOCs, Technical Contacts, and CAD Contacts:
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
September 13, 2024 UPDATE: After conducting thorough testing, CWDS is now ready to proceed with having users test the Business Objects upgrade to version CAD BOBJ 4.3 and to reschedule the upgrade in the production environment. The new production upgrade date is Wednesday, October 16, 2024. The production upgrade window will begin at 11:00 AM and conclude at 5:00 PM. An additional communication will be sent to provide details regarding the new requirements to use Business Objects following the upgrade.
Prior to the production upgrade, users will be able to test the upgrade to CAD BOBJ 4.3 in the Training environment, beginning on Friday, September 13, 2024, and concluding on Tuesday, October 15, 2024.
As a REMINDER, you will need a CAD ID to log onto the Training environment. Please see instructions listed below if assistance is needed with logging into the Training environment.
_____________________________________________________________________________________
August 26 - UPDATE: For clarification, the CAD BOBJ 4.3 Testing is in the TRAINING Environment at the URL https://cwscadtrn.int.osi.ca.gov/BOE/BI which is being used as a sandbox area. This environment is currently in the process of being upgraded. The CWDS teams encountered an issue with the upgrade and the issue is expected to be resolved soon. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
August 22 - UPDATE: The CAD BOBJ 4.3 Sandbox Test Environment is currently down and not completely upgraded. The CWDS teams are working on a resolution. Additional updates will be sent out as new information is received.
______________________________________________________________________________________
July 26, 2024 - REMINDER: The upgrade to County Access Data (CAD) - CAD BOBJ 4.3 will take place on September 14, 2024. The Business Intelligence (BI) team will provide a demo on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the details below to ensure you have your County CAD ID.
________________________________________________________________________________________
July 9, 2024 - REMINDER: This is a reminder of the upgrade to CAD BOBJ 4.3 on September 14, 2024. The Business Intelligence (BI) team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM, and a Sandbox environment will be available from Friday, August 9, through Friday, September 13. Please see the additional details below. As an additional update, the Demo will not be recorded due to privacy guidelines.
________________________________________________________________________________________
June 13, 2024: The Business Intelligence (BI) County Access Data (CAD) application will upgrade to version CAD BOBJ 4.3 on September 14, 2024. The BI team will provide a demo of the updated version on Thursday, August 8, from 1:00 PM to 3:00 PM. You will receive a meeting invite from OSI-CWS-CAD@osi.ca.gov for the Thursday, August 8, 2024 demo soon.
The enhancements are primarily focused on visual differences, featuring a new User Interface. Our goal is to ensure that users can easily navigate through this updated version. To facilitate that goal, we will be offering a Sandbox version for a five-week period starting Friday, August 9, until Friday, September 13.
You will need a CAD ID to log onto the Sandbox environment.
NOTE: Most CAD users already have CAD IDs, however if you do not:
- Please contact one of your County CAD Contacts to request a CAD ID.
- You can locate your County CAD list of contacts on the CWDS website.
- Location: Child Welfare Digital Services (ca.gov) >County Info (TAB)> County Contacts>(Select) your county>(Scroll down to find your) ‘CAD Contact’
- You can locate your County CAD list of contacts on the CWDS website.
- If your County CAD Contact is unavailable, contact IBM, Chris Lovejoy at Chris.Lovejoy@osi.ca.gov, or the CWS Operations Team at cwsoperationsteam@osi.ca.gov
- Accept the meeting invite from OSI-CWS-CAD@osi.ca.gov scheduled for Thursday, August 8, 2024 from 1:00 PM to 3:00 PM.
- Explore the new BI Interface
from Friday, August 9, through Friday, September 13from Friday, September 13, through Tuesday, October 15, 2024.
CWS/CMS: CDT Service Desk Bulletin – SBCS Infrastructure Servers Security Patching
All SPOCs, Technical Contacts, and SBC Administrators:
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
The California Department of Technology (CDT) has scheduled maintenance on Saturday, September 28, 2024, beginning at 6:00 AM and concluding at 10:00 AM. During the maintenance window, CDT will apply Standard Monthly OS Security Patches to SBCS Infrastructure Servers. There is no anticipated outage for this maintenance; however, CDT is asking that everyone log off from the Citrix SBC system, if not actively using it during the maintenance window.
Action Required
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
If unable to find a specific Bulletin, please contact Communications.