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Implementation Update

The CWDS Implementation Team recently invited over 300 CWDS stakeholders to attend one of seven “CWDS Implementation Overview” meet-and-greet sessions. Those notified included Child Welfare Services and Probation Single Points of Contact (SPOCs), Technical Contacts, and Training Contacts from all 58 California counties, Kurok and Yurok Tribe contacts, CWS/CMS Regional User Group Chairs, and 6 CWS/CMS training academies. The CWDS Implementation Team conducted the seven sessions during the week of May 29. The purpose was to share high-level information about the implementation approach, identify some of the activities involved during implementation readiness, and provide a way for the participants to contact us and access project materials. The agenda specifically covered the following topics:
  1. What is Implementation?
  2. Why is Implementation Important?
  3. How do we Communicate?
  4. How can you Prepare for Implementation?
  5. What’s Next?
  6. How to Contact Us
  7. Q&A
In all, we had over 75 participants who officially RSVP’d and many more who called in at their convenience. Thirty-seven counties were represented along with three RTAs. During the sessions, the CWDS Implementation Team received questions; most of which fall into the categories below:
  1. System training/Training-the-Trainer (TTT)/Staff or End-User Training.
  2. More information about the Contractor Implementation Lead (IL) who will support each “Org” (which is the general name for the entities receiving implementation services).
  3. Implementation dates and timeframes.
  4. Access to the PPT used during the sessions and the recordings of each of the 7 sessions.
Coming Soon:  The CWDS Implementation Team will post the presentation, all 7 of the recorded sessions, and the full Q&A list to the Implementation Portal in the next couple of weeks. Remember that a CWS/CMS User Login is needed to access the Implementation Portal.

CWDS Update: May 2017

Child Welfare Digital Services produces a monthly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system. Read the May 2017 report online: CWDS Update May 2017

CWDS Recruiting for Development Chief

Child Welfare Digital Services (CWDS) is recruiting for a Development Chief to oversee a combination of state staff and contractor software development teams.  The goal of CWDS is to design and develop a suite of web applications to replace the legacy mainframe-based Child Welfare Services Case Management System.  As California’s premiere technology project utilizing Agile methodology, CWDS is embarking on a groundbreaking initiative based on the principles of user-centered design and iterative development.

The deadline to apply is June 15th.  Read more details here:  

Solution Demo to be Held on June 19 @ 2 PM

CWDS conducts monthly Solution Demonstrations to provide all stakeholders with an overview of our latest system developments.  Please join us via the following WebEx meeting using the link below.

CWDS Solution Demo June 2017
Date: Monday, June 19, 2017
Time: 2:00-3:00 pm, Pacific Daylight Time (San Francisco, GMT-07:00)

WebEx information:
Event number: 663 823 903 Event password: Dem62017 Event address:

Audio conference information
USA Toll: +1-240-454-0879
Access code: 663 823 903

Graph: CWDS Digital Services Delivery, Sandbox

Later this year, CWDS plans to launch a “sandbox” for the public to see features in the new system.  While the child welfare system can only be accessed by authorized personnel whose job is to protect children, the sandbox will give the public a view into the new system using demonstration data.

Below is a chart that shows the delivery cycle for software features deployed into production.  The project’s eight modules will be launched in stages, with ongoing enhancements to be deployed on the modern infrastructure that will offer a vastly improved user experience.

The blue boxes on the left side of the graph represent the research, design and development of products in partnership with Core Counties , on behalf of users across the state.   The green boxes represent finished code that has been deployed.

As the project gets ready to deploy software to the counties, each county will have its own implementation lead to guide and support implementation readiness activities in the areas of project management, communications, data cleansing, organizational change management (OCM), staff training, and technical readiness. 

Key Points from This Week’s Meeting with Southern California County Directors

On May 25th, the CWDS team visited the Los Angeles Department of Children and Family Services to provide an update on the child welfare legacy system replacement project.   In a meeting with child welfare directors representing eight counties across Southern California, the team answered questions on some key topics, including:
  • The Child Welfare Digital Services project plans to achieve full functionality of the existing system by 2020, when the legacy system is scheduled to be decommissioned.   The project’s eight modules will be launched in stages, with ongoing enhancements to be deployed on the modern infrastructure that will offer a vastly improved user experience.
  • Guided by user-centered design principles, each digital service works with teams from 4 to 6 counties, designated as Core Counties, to help design the system and inform important decisions.  Every county has the opportunity to serve as a Core County. As subject matter experts with years of experience working as case workers, Core County representatives are considered part of the CWDS project team.  They represent the user community throughout all 58 counties.
  • To help improve communication between counties and the project, CWDS is taking a more strategic approach to regular meetings so that important information can better reach county leadership. Starting in August, an hour-long, monthly meeting with CWDA and counties will be dedicated to discussing the new system.
  • A publicly available Sandbox will be available later this year to provide all county users visibility into the functionality of the new system.  The CWDS Implementation Team will work directly with counties, with an implementation lead assigned to guide and support implementation activities.
  • Policy questions, such as what impact pending legislation will have on the new system, are actively being coordinated between the County Welfare Directors Association (CWDA), the Department of Social Services and legislative staff at the State Capitol.   While project staff stays abreast of policy developments, CWDS developers, designers and managers are keenly focused on producing software to reach full system functionality by 2020, built on a modern platform designed for continuous future enhancements.

Video: Solution Demo: May 22, 2017

Child Welfare Digital Services conducts a monthly solution demo to provide all stakeholders with an overview of our latest system developments.  Watch the video from May 22, 2017 online:

Video: Agile Coach Karen Bruns on the Daily Standup

Child Welfare Digital Services Agile Coach Karen Bruns talks about working on California’s first major technology project using Agile methodologies.

Digital Services

Child Welfare Digital Services
The Intake digital service will provide county Child Welfare Agencies an easy to navigate and efficient way to record and access information regarding child abuse, neglect, exploitation allegations, investigative findings and outcomes.
The Certification, Approval and Licensing Services (CALS) digital service will provide state and county licensing and approval staff and managers with a simple and efficient tool for facility licensing, certifying and resource family home approval.
The Case Management digital service will provide county Child Welfare Agencies a comprehensive, automated case management system that fully supports the child welfare practices and incorporates the functional requirements mandated by federal regulations.
The Resource Management digital service will provide caseworkers a single, integrated database to search for goods or services that have been purchased or contracted out so clients can receive proper assistance in the most efficient and effective manner.
The Court Processing digital service will enable CWDS to exchange data with court systems.
The Eligibility digital service will provide an automated solution to determine Title IV-E eligibility.
The Financial Management digital services will provide an automated solution necessary to ensure accurate and timely financial record and transaction authorization, processing and reconciliation.
The Administration digital service addresses the overall business organizational structure, staff management, and supporting tools, including forms and reports.   This service manages state and county staff work and outcome measures that support California’s Child Welfare program.  Counties administer their own users and roles via a super-user capability.

CWDS Hiring DevOps Engineer, Case Management Product Owner

Child Welfare Digital Services (CWDS) has posted the following two job announcements:

DevOps Engineer

Under the direction of the Chief of Operations (DPM III), the DevOps Engineer (Systems Software Specialist II) contributes to the shared CWDS culture and vision by implementing and supporting cloud-based application infrastructure, as well as continuous integration and deployment automation. The DevOps Engineer supports CWDS by serving as the bridge between software development and operations teams.

See the job announcement here:

Case Management Product Owner

Under the direction of the Case Management Service Manager, the Product Owner (Sr. ISA) assumes responsibility for the day to day decisions for concept to delivery in development of software that meets user needs and solves real problems for resource family home approval and children’s residential facility licensing. The Product Owner guides and directs a team of software designers and developers to design, test, and deliver user-centered software using agile-based methodologies to meet the Service Manager’s vision and goals for the ultimate product.

See the job announcement here: