CWDS Bulletins

CWS-CARES Scheduled Maintenance May 12, 2019| 07:30 PM – 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, May 12, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 11, 2019| 09:00 AM – 01:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Saturday, May 11, 2019 from 09:00 AM to 01:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Facility Search - Retrieving Issue – UPDATE (Access to the CARES Administrator Managed User Application Re-Enabled)

To All SPOCS and Technical Contacts:

Issue 2 Update (May 6, 2019): Effective today, May 6, 2019, by 5:00 p.m., the CWDS Office will re-enable access to the Managed Users application for CWS-CARES Administrators. CARES administrators no longer need to contact the CARES Service Desk to provide CANS access to CARES users. CARES Admins can resume the ability to create users, provide or remove CANS permissions, unlock users, etc.

The Facility Search & Profile issue continues to be worked on by the CWDS development team. Facility Search Users access continues to be disabled. Further updates to follow as they become available.

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Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

 

CWDS Sprint Review 19.8 Development Teams

CWDS held a sprint review on May 2nd for stakeholders to follow the progress of our digital service teams. Please check the links below to access the presentation slides and the webinar recordings. CWDS Digital Teams hold public sprint reviews twice a month, with details of progress published online. Stakeholders can stay updated by visiting the  CWDS Archive  and by viewing the CWDS events calendar for upcoming events. 

Review Sprint Sprint Review Session 19.8 by selecting the presentation or webinar links below:

CWS-CARES Facility Search - Retrieving issue – UPDATE

To all SPOCS and Technical Contacts:

  1. 2 Update: Effective May 2nd, 2019 at 2:00 p.m. today the CWDS Office has elected to perform the following actions in order to reduce the risk of county staff that use Facilities Search and are not getting complete complaint information.
  1. Facility Search Users access will be disabled.
  2. CARES Administrator access to the Managed Users application will be disabled. CARES Administrators should contact the CARES Service Desk if they need to add any new users to CANS.

CARES users will still be able to access CANS.

This issue is still outstanding and remains being worked on by the CWDS development team. Further updates will be provided as progress is made to address the scenario.

Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required

CWS-CARES Administrators should contact the CARES Service Desk if they need to provide CANS access to CARES users.

 

CWS-CARES Scheduled Maintenance May 2, 2019| 05:00 PM – 07:00 PM

To all SPOCS and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, May 2, 2019 from 05:00PM to 07:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 1, 2019| 05:00 PM – 06:00 PM

To all SPOCS and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Wednesday, May 1, 2019 from 05:00PM to 06:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Facility Search & Profile - Retrieving Issues - UPDATE

To all SPOCS and Technical Contacts:

Issue 1 Update: This issue has been fixed and connectivity via CDSS has been restored.

Issue 1- Facility Search & Profile is now experiencing issues with respect to retrieving Homes and Facilities for LIS and FAS. CWDS is working with CDSS to restore connectivity. This issue only affects the Facility Search & Profile tool.

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Issue 2 Update: This issue is still outstanding and is remains being worked on by the CWDS development team. Facility Search & Profile may not retrieve all possible complaints that exist in FAS for facilities found in our tool. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint information to cease using Facility Search & Profile until the issue has been addressed.

Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to refrain from using until the issue has been addressed.

Action Required

CWS-CARES users are advised to not use the Facility Search & Profile until the issue has been resolved.

California Department of Technology Service Desk Bulletin – CGEN Vendor AT&T Scheduled Maintenance Sunday, May 5, 2019| 12:00 AM to 5:00 AM

To the CWS/CMS SPOCs and Technical Contacts in Tulare, Santa Clara and Monterey Counties:

The California Department of Technology (CDT) has scheduled maintenance on Sunday, May 5, 2019, beginning at 12:00 AM and concluding at 5:00 AM. Users at the listed site may experience multiple interruptions in connectivity, ranging between three to ten minutes each, to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

CWS-CARES Client Search Issue

To all Core County Users:

CWS-CARES is experiencing issues with respect to searching for clients in CANS and Snapshot. As of 7:48am this morning, April 29, 2019 CWS- CARES is no longer receiving updates from CWS/CMS to client search records. This impacts CANS and Snapshot client search functionality only.

CARES users can continue to use CANS assessment feature for those clients that they have already begun assessments. However, starting any new assessment should not be initiated for any new clients due to this issue.

Action Required

CWS-CARES users are advised to not use the CANS and Snapshot client search functionality until the issue has been resolved.