Latest Posts

CWS-CARES Service Desk Supports Users

CWDS recently launched the CWS-CARES Service Desk to support its user community. The Service Desk was set up from scratch, including evaluating and procuring necessary tools and staff to run a 24/7 customer service operation.  The Service Desk is using state-of-art tools including Amazon Connect for their IVR call system and Service Now for tracking, responding and logging incidents. This gives users multiple ways to contact the Service Desk including call backs, speaking to a live person or email.

The Service desk team has been working closely with the Implementation and Training team, the Core Counties and the CWS/CMS Help Desk to develop user webinars and understand the types of incidents users might encounter. Service desk team members have to be knowledgeable about all aspects of the application, such as known bugs or workarounds, as well as any potential challenges users may encounter. The Service Desk also provides an invaluable feedback-loop to the Training and Implementation and DevOps teams to identify problems that users are encountering, and how training and support can address them before the next release.

CWDS Quarterly Legislative Briefing

Child Welfare Digital Services produces a quarterly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system. Click here to read the FY 2018 Q3 report online.

Podcast: Intake Digital Service Manager Wendy Christian Discusses Snapshot and more

Last week, Intake Digital Service Manager Wendy Christian kicked off planning for the project's next development cycle that will end on May 2nd.   After the planning session, she visited the CWDS media studio to answer a few questions about Snapshot and other features being developed as part of the Intake Digital Service. Listen to the conversation below: 

David Miller to Lead the CWDS Infrastructure Team

David Miller was recently promoted to manage the CWDS Infrastructure Team. As Infrastructure Supervisor, he will be responsible for developing, configuring, maintaining, supporting, and optimizing all infrastructure components. This role includes maintaining the CWS/CMS infrastructure, including a $30 million yearly budget, while CWDS works to develop CWS-CARES.

David began his state career in 1999 with the Health and Human Services Data Center, Interim Statewide Automated Welfare System (ISAWS). He has spent the past 17 years with the Child Welfare Services/Case Management System’s (CWS/CMS) Operations Division providing technical expertise for many critical CWS/CMS projects.

David was born and raised in Los Angeles, CA, where he graduated from CSU Northridge before joining the U.S. Air Force. Please join us in congratulating David on his new role.

Update: CWDS All-Day Sprint Review 5.8

On March 8, CWDS conducted a same-day, multi-team sprint review to provide key project updates to stakeholders. Review the presentation slides and webinar for each team on our events archive (The Feed). Visit our website to view all other upcoming CWDS events



Agenda:

Design Ops

  • Research Team
  • Design Team
  • Component Library

10:00 – 10:55 AM

Intake

  • Team 1
  • Team 2
  • Team 3
  • Team 4

1:15 – 2:30 PM

Case Management

  • Team 1
  • Team 2
  • Team 3

2:35 – 3:15 PM

CALS

  • Team 1
  • Team 2
  • Team DSS

3:20 – 4:15 PM

CALS Sprint Review 5.8

The CALS Digital Service held a sprint review on March 8 to discuss their progress on the project. Review the presentation slides and webinar online.

Case Management Sprint Review 5.8

The Case Management Digital Service held a sprint review on March 8 to discuss their progress on the project. Review the presentation slides and webinar online.

Intake Sprint Review 5.8

The Intake Digital Service held a sprint review on March 8 to discuss their progress on the project. Review the presentation slides and webinar online.

DesignOps Sprint Review 5.8

Design Ops held a sprint review on March 8 to discuss their progress on the project. Review the presentation slides and webinar online.

CWDS Legislative Update

Child Welfare Digital Services produces a monthly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system.

Click here to read the February 2018 report online.