CWDS Bulletins

California Department of Technology Service Desk Bulletin – Network Switch Maintenance - UPDATE

To CWS SPOC and Technical Contact in Tulare County:

UPDATE: The network switch maintenance scheduled for by the California Department of Technology (CDT) for March 3, 2019 did not complete in some counties and needs to be rescheduled. The date to complete the rescheduled maintenance is Wednesday, April 3, 2019, beginning at 4:00 AM and concluding at 6:30 AM. Users at sites in the listed counties may experience multiple thirty (30) minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

The California Department of Technology (CDT) has scheduled network switch maintenance on Sunday, March 3, 2019, beginning at 4:00 AM and concluding at 7:00 AM. Users at sites in the listed counties may experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance April 1, 2019| 05:00 AM - 03:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for Monday, April 1, 2019 from 05:00 AM to 03:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance March 31, 2019| 07:30 PM - 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for Sunday, March 31, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

Northern Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Northern Regional User Group on March 26, 2019. Review the CWDS presentation slides online.

California Department of Technology Service Desk Bulletin – Network Switch Maintenance – UPDATE

To the CWS SPOCs and Technical Contacts in Glenn, Lake, San Benito, Shasta and Trinity Counties:

UPDATE:  The network switch maintenance scheduled for by the California Department of Technology (CDT) for March 3, 2019 did not complete in some counties and needs to be rescheduled.  The date to complete the rescheduled maintenance is Wednesday, March 27, 2019, beginning at 4:00 AM and concluding at 6:30 AM.  Users at sites in the listed counties may experience multiple thirty (30) minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

The California Department of Technology (CDT) has scheduled network switch maintenance on Sunday, March 3, 2019, beginning at 4:00 AM and concluding at 7:00 AM.  Users at sites in the listed counties may experience multiple thirty-minute interruptions in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required:

CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

 

CWDS Sprint Review 19.5 Development Teams

CWDS held a sprint review on March 21 for stakeholders to follow the progress of our digital service teams. Please check the links below to access the presentation slides and the webinar recordings. CWDS Digital Teams hold public sprint reviews twice a month, with details of progress published online. Stakeholders can stay updated by visiting the  CWDS archive (The Feed) and by viewing the CWDS events calendar for upcoming events. 

Review Sprint Sprint Review Session 19.5 by selecting the presentation or webinar links below (webinars to be edited soon):

Central Valley Regional User Group and Quarterly Presentation

Child Welfare Digital Services delivered a project update to the Central Valley Regional User Group on March 22, 2019. Review the CWDS presentation slides online.

CWS-CARES Scheduled Maintenance March 24, 2019| 07:30 PM - 09:30 PM

To all CWS-CARES Users:

The CWS-CARES team has scheduled maintenance to CWS-CARES application. The maintenance is scheduled for Sunday, March 24, 2019 from 07:30PM to 09:30PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required:

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

Mountain Valley User Group and Quarterly Presentation

Child Welfare Digital Services delivered a project update and quarterly presentation to the Mountain Valley Regional User Group on February 20, 2019. Review the CWDS presentation slides online.

CWS-CARES 2.2.3 Production Release (CANS Client Search)| Hotfix 09:00 AM - 12:00 PM


To all CWS and Probation SPOCs and Technical Contacts:

EFFECTIVE MARCH 16, 2019 CWS-CARES 2.2.3 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION. 
 
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00AM on Saturday, March 16, 2019 and conclude at 12:00PM. During this scheduled outage users will not be able to access the CWS-CARES application.

CWS-CARES 2.2.3 Hotfixes:

CANS Client Search Fix
•    Improve the performance time of client search queries. 

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.