CWDS Bulletins

CWS-CARES Scheduled Maintenance June 2, 2019| 07:30 PM – 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, June 2, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 26, 2019| 07:30 PM – 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, May 26, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance CANS and Snapshot client search functionality will not be available.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

RESOLVED: CDT Service Desk Bulletin: Verizon Wireless Customers Unable to Access CA.GOV Websites

To All CWS and Probation SPOCs and Technical Contacts:
The Child Welfare Digital Services (CWDS) Office has received confirmation that the issue with Verizon wireless customers accessing CA.GOV websites is resolved.

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Verizon is experiencing an issue that is prohibiting Verizon wireless customers from accessing CA.GOV websites. Customers will not be able to connect to CA.GOV websites, including CWS-CARES and the SBCS, via Verizon wireless devices. Verizon states that they do not, as yet, have an ETA when service will be restored.
We will provide updates as we receive them from the California Department of Technology.

Action Required
CWS/CMS Users:  If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS-CARES Users:  If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWS-CARES Service Desk at 1-855-292-3444.

 

 

Requirements Traceability Matrix

To all SPOC’s, Probation and Technical Contacts:

In November of 2015, the CWS-CARES Project embraced an agile approach to software design and development rather than procuring a monolithic, one-time solution.

As a condition of approval for the change in approach, the California Department of Technology required the Project to trace the development requirements which were originally published in the Request for Proposal (RFP), Child Welfare Services – New System, v7.5, Appendix D, Dated November 20, 2015.

On April 4, 2019, the RFP v7.5 requirements were imported into the Projects Jira Application, the current software tool used to track and manage development work. Jira allowed for CWDS staff to incorporate relevant requirements (known as User Stories) into the appropriate development backlog.

You can view the RFP v7.5, Appendix D on the CWDS website. In addition, you will find several Excel spreadsheets detailing the requirement status, RFP ID number and the Jira Issue number, which will be updated quarterly.

Questions regarding this communication can be directed to CWS_CustRel@osi.ca.gov.

CWS-CARES Scheduled Maintenance May 16, 2019| 05:00 PM – 08:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, May 16, 2019 from 05:00PM to 08:30PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 12, 2019| 07:30 PM – 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, May 12, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 10, 2019| 05:00 PM – 08:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Friday, May 10, 2019 from 05:00 PM to 08:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 11, 2019| 09:00 AM – 01:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Saturday, May 11, 2019 from 09:00 AM to 01:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Facility Search - Retrieving Issue – UPDATE (Access to the CARES Administrator Managed User Application Re-Enabled)

To All SPOCS and Technical Contacts:

Issue 2 Update (May 6, 2019): Effective today, May 6, 2019, by 5:00 p.m., the CWDS Office will re-enable access to the Managed Users application for CWS-CARES Administrators. CARES administrators no longer need to contact the CARES Service Desk to provide CANS access to CARES users. CARES Admins can resume the ability to create users, provide or remove CANS permissions, unlock users, etc.

The Facility Search & Profile issue continues to be worked on by the CWDS development team. Facility Search Users access continues to be disabled. Further updates to follow as they become available.

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Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

 

CWS-CARES Facility Search - Retrieving issue – UPDATE

To all SPOCS and Technical Contacts:

  1. 2 Update: Effective May 2nd, 2019 at 2:00 p.m. today the CWDS Office has elected to perform the following actions in order to reduce the risk of county staff that use Facilities Search and are not getting complete complaint information.
  1. Facility Search Users access will be disabled.
  2. CARES Administrator access to the Managed Users application will be disabled. CARES Administrators should contact the CARES Service Desk if they need to add any new users to CANS.

CARES users will still be able to access CANS.

This issue is still outstanding and remains being worked on by the CWDS development team. Further updates will be provided as progress is made to address the scenario.

Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required

CWS-CARES Administrators should contact the CARES Service Desk if they need to provide CANS access to CARES users.