To all SPOC’s and Technical Contacts:

The California Department of Technology (CDT) has scheduled network maintenance on Sunday, June 16, 2019. The Preventative Maintenance (PM) window begins at 5:00 AM and concludes at 6:00 AM. The following public-facing Child Welfare Digital Services (CWDS) websites may experience a five-minute interruption in connectivity within the PM window:

https://cwscms.osi.ca.gov/

https://cwds.ca.gov/

https://www.hwcws.cahwnet.gov/
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWS-CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

CDSS will be performing updates on LIS servers that will impact CARES Facility Search & Profile. The work is expected to begin at 5:00pm on Wednesday, June 12, 2019 and conclude at 06:30pm. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS).

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, June 16th, 2019 from 7:30 PM to 9:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To: All SPOCs and Technical Contacts

UPDATED – The issue CWS-CARES users were experiencing when accessing Facility Search has been resolved. Users should no longer receive the error message. 

The Child Welfare Digital Services (CWDS) Office has become aware of an issue when CARES users are using Facility Search. Search results are returned, however if the user attempts to click on the home to obtain detailed information they received the following error message “Type: unexpected_exception. There was an error processing your request. It has been logged with unique incident id. An exception occurred: Socket closed.” The CWDS Office is actively working with the California Department of Social Services (CDSS) to resolve this issue.  

There is currently no ETA of resolution of this issue.  We will provide updates as soon as they become available.

Action Required
CWS-CARES Users
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

The Child Welfare Digital Services (CWDS) Office has become aware of an issue when CARES users are using Facility Search. Search results are returned, however if the user attempts to click on the home to obtain detailed information they received the following error message “Type: unexpected exception. There was an error processing your request. It has been logged with unique incident id. An exception occurred: Socket closed.” The CWDS Office is actively working with the California Department of Social Services (CDSS) to resolve this issue.

There is currently no ETA of resolution of this issue. We will provide updates as soon as they become available.

Action Required

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, June 9, 2019 from 07:30PM to 09:30PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes. During the maintenance window, CWS-CARES will be available to users. However, Client search won't work while accessing Intake (Snapshot) and CANS. Users will see an error message as banner "Something went wrong, sorry! Please try your last action again."

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To: All SPOC’s and Technical Contacts:

UPDATE – The scheduled CWS-CARES 2.4 release activity has been successfully deployed.

The CWS-CARES Service Desk reported on Saturday, June 1, 2019 that some users may experience issues logging into CARES through Multi-Factor Authentication (MFA). The issue with MFA has been resolved and is not expected to impact CWS-CARES users.

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

______________________________________________________________________

EFFECTIVE JUNE 01, 2019 CWS-CARES 2.4 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will begin at 09:00AM on June 01, 2019. There is no downtown associated with this release and users will be able to access the CWS-CARES application during the update.

Release Description

CWS-CARES 2.4 is scheduled for release to all CARES users on Saturday, June 01, 2019. The CWS-CARES 2.4 release will include enhancements to Child and Adolescent Needs and Strengths (CANS) and Facility Search & Profile. The CWS-CARES 2.4 Release Notes describes the details of this release. In addition, there are Interim Processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.4 on the CWDS website at https://cwds.ca.gov/release_notes

Implementation-Portal

All CWS-CARES 2.4 Implementation Training and Organizational Change Management (OCM) materials related specifically to this release will be available on the CARES Implementation Portal by close of business Friday, May 31, 2019. Counties can access these materials at https://cwscms.osi.ca.gov/Portal/CARES-

CWS-CARES Release 2.4 will include the following:

1. Child and Adolescent Needs and Strengths Assessment (CANS) 2.0

New Features

• CANS reassessment feature - allows a user the ability to populate a reassessment with ratings from a prior completed assessment. This aims to eliminate duplicate data entry and to reduce the amount of time spent entering assessment data.
• The compare previous assessment over time feature provides a historical comparison of client assessment ratings. Users can see an at-a-glance view of a client’s assessment ratings overtime. Users can easily and quickly view client progress. This information informs client case plans.
• CANS print enhancements - are based on user feedback and aim to improve the user experience. Workers can confidently take the printed assessment information into a meeting with clients and other workers. The printed assessment form is designed to be easy to read and user friendly.
• Pop up modals - are triggered by certain actions, allowing users an opportunity to save data before taking actions that may cause data loss. This aims to improve the user experience and prevent potential data loss. Pop up modals are displayed if user makes changes to the assessment, hasn’t saved the changes, and attempts to navigate away from the assessment using the CANS breadcrumbs, browser back button, browser forward button, CANS print button, CANS change log button, or keyboard shortcuts to navigate away.

Enhancements

• The staff list on the supervisor dashboard will include names that are clickable/non-clickable. Staff without clients assigned to them are not clickable.
• An assessment status icon is included with each assessment listed on the client’s assessment history list.
• Message referring to the redaction of Substance Use Disorder (SUD) items changes based on the age template selected by the user. This prevents confusion regarding what items could be redacted when printed and which items belong to each template.
• The Childs age and DOB were added to the assessment header.
• The ability to enter the first and last name of the person that conducted the assessment and utilize a drop down to select the person role (e.g. CFT Facilitator, Child Welfare Worker, Mental Health, Community Based Agency, Other, Unknown).
• Client’s AKA will be included in CANS search results.
• All chevrons to expand or collapse domains and items have been moved to the left where all chevrons are located.
• Domain headers are expanded once user expands a domain
• A button added to the bottom of the expanded item, creating the ability to close and expanded item.
• A comment icon will only appear if there is a comment.
• Assessments can on be deleted when user provides a delete reason using a dropdown list. This reduces time spent typing a deleted reason manually. The comment field on the CANS change log captures the delete reason.
• The View Change log link is available on the assessment.
• Ability to generate summary card before completion.
• Arrow in bottom left corner of screen to easily return to the top of the screen.

2. Facility Search & Profile 1.2.2

• Facility Search functionality will be returned to CWS-CARES users. This restoration of Facility Search functionality will be returned without showing complaint information for homes/facilities. The project continues to work on resolving issues around showing complaint information and will provide updates as new information becomes available.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To: All SPOC’s and Technical Contacts

EFFECTIVE JUNE 01, 2019 CWS-CARES 2.4 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will begin at 09:00AM on June 01, 2019. There is no downtown associated with this release and users will be able to access the CWS-CARES application during the update.

Release Description

CWS-CARES 2.4 is scheduled for release to all CARES users on Saturday, June 01, 2019. The CWS-CARES 2.4 release will include enhancements to Child and Adolescent Needs and Strengths (CANS) and Facility Search & Profile. The CWS-CARES 2.4 Release Notes describes the details of this release. In addition, there are Interim Processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.4 on the CWDS website at https://cwds.ca.gov/release_notes

Implementation-Portal

All CWS-CARES 2.4 Implementation Training and Organizational Change Management (OCM) materials related specifically to this release will be available on the CARES Implementation Portal by close of business Friday, May 31, 2019. Counties can access these materials at https://cwscms.osi.ca.gov/Portal/CARES-

CWS-CARES Release 2.4 will include the following:

1. Child and Adolescent Needs and Strengths Assessment (CANS) 2.0

New Features

• CANS reassessment feature - allows a user the ability to populate a reassessment with ratings from a prior completed assessment. This aims to eliminate duplicate data entry and to reduce the amount of time spent entering assessment data.
• The compare previous assessment over time feature provides a historical comparison of client assessment ratings. Users can see an at-a-glance view of a client’s assessment ratings overtime. Users can easily and quickly view client progress. This information informs client case plans.
• CANS print enhancements - are based on user feedback and aim to improve the user experience. Workers can confidently take the printed assessment information into a meeting with clients and other workers. The printed assessment form is designed to be easy to read and user friendly.
• Pop up modals - are triggered by certain actions, allowing users an opportunity to save data before taking actions that may cause data loss. This aims to improve the user experience and prevent potential data loss. Pop up modals are displayed if user makes changes to the assessment, hasn’t saved the changes, and attempts to navigate away from the assessment using the CANS breadcrumbs, browser back button, browser forward button, CANS print button, CANS change log button, or keyboard shortcuts to navigate away.

Enhancements

• The staff list on the supervisor dashboard will include names that are clickable/non-clickable. Staff without clients assigned to them are not clickable.
• An assessment status icon is included with each assessment listed on the client’s assessment history list.
• Message referring to the redaction of Substance Use Disorder (SUD) items changes based on the age template selected by the user. This prevents confusion regarding what items could be redacted when printed and which items belong to each template.
• The Childs age and DOB were added to the assessment header.
• The ability to enter the first and last name of the person that conducted the assessment and utilize a drop down to select the person role (e.g. CFT Facilitator, Child Welfare Worker, Mental Health, Community Based Agency, Other, Unknown).
• Client’s AKA will be included in CANS search results.
• All chevrons to expand or collapse domains and items have been moved to the left where all chevrons are located.
• Domain headers are expanded once user expands a domain
• A button added to the bottom of the expanded item, creating the ability to close and expanded item.
• A comment icon will only appear if there is a comment.
• Assessments can on be deleted when user provides a delete reason using a dropdown list. This reduces time spent typing a deleted reason manually. The comment field on the CANS change log captures the delete reason.
• The View Change log link is available on the assessment.
• Ability to generate summary card before completion.
• Arrow in bottom left corner of screen to easily return to the top of the screen.

2. Facility Search & Profile 1.2.2

• Facility Search functionality will be returned to CWS-CARES users. This restoration of Facility Search functionality will be returned without showing complaint information for homes/facilities. The project continues to work on resolving issues around showing complaint information and will provide updates as new information becomes available.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance June 2, 2019 07:30PM – 09:30PM - UPDATE

To: All SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, June 2, 2019 from 07:30PM to 09:30PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes. During the maintenance window, CWS-CARES will be available to users. However, Client search won't work while accessing Intake (Snapshot) and CANS. Users will see an error message as banner " Something went wrong, sorry! Please try your last action again."

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To: CWS/CMS SPOC and Technical Contact in Alpine County:

The California Department of Technology (CDT) has scheduled maintenance beginning on Thursday, June 6, 2019 at 10:00 PM and concluding on Friday, June 7, 2019 at 7:00 AM. Users at the listed site may experience a nine-hour interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.
 

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWS-CARES Service Desk at 1-855-292-3444.