CWDS Bulletins

California Department of Technology Service Desk Bulletin – CalCloud Windows Tenant Patching- Friday, October 30-31, 2020 | 7:00 PM – 6:00 AM

All County CWS and Probation SPOCs and Technical Contacts: 
The California Department of Technology (CDT) has scheduled security patching of the CalCloud Windows servers.  The patching window begins on Friday, October 30, 2020, at 7:00 PM and concludes on Saturday, October 31, 2020, at 06:00 AM.  The patching activity will cause intermittent interruptions in connectivity to the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/) and the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) during the patching window.

Action Required
If users experience any issues with the CWDS website (https://cwds.ca.gov), the CWS/CMS website (https://www.hwcws.cahwnet.gov/), or the CWS/CMS Portals website (https://cwscms.osi.ca.gov/) please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

 

California Department of Technology Service Desk Bulletin CGEN Vendor AT&T Scheduled Maintenance, Friday, October 30, 2020 | 12:00 AM – 6:00 AM

All County CWS SPOCs and Technical Contacts in San Benito, Santa Clara, and Tulare:
The California Department of Technology (CDT) has scheduled maintenance on specific routers in the AT&T MPLS network. The scheduled outage will begin on Friday, October 30, 2020 at 12:00 AM and conclude at 6:00 AM. Customers will experience an outage for up to 20 minutes during the AT&T maintenance window.

Action Required
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CWS-CARES Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance on November 1, 2020| 6:00 AM – 10:00 AM

All SPOCs and Technical Contacts:
CDSS will be performing network maintenance activities on Sunday, November 1, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 6:00 AM and conclude at 10:00 AM. During this time, users may encounter an error as the CALS API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 10:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Outage for Saturday, October 24, 2020 | 05:00 AM – 1:00 PM

All CWS/CMS and Probation SPOCs and Technical Contacts, and CARES-Live SPOCs
In support of the CWS/CMS Release 8.12, the CARES-Live team has scheduled an outage that will interrupt connectivity to the CARES-Live application. The outage is scheduled for Saturday, October 24, 2020 from 5:00 AM to 1:00 PM. During the scheduled outage users will not be able to access the CARES-Live application.
 

Action Required
If users experience any issues with CARES-Live outside of this scheduled outage, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day. 

CARES-Live 2.8.9 Hotfix October 19, 2020| 6:00 PM – 9:00 PM

To all SPOCs and Technical Contacts:
EFFECTIVE October 19, 2020 CARES-Live 2.8.9 HOTFIX RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.
The CARES-Live team has scheduled release activity that will interrupt connectivity to the CARES-Live application. The release activity will begin at 06:00 PM on Monday, October 19, 2020 and conclude at 9:00 PM. During this scheduled outage users will not be able to access the CARES-Live application.
CARES-Live 2.8.9 Hotfix:
The goal of this release is to provide fixes to issues reported in Child and Adolescent Needs and Strengths (CANS), and Snapshot features.
CANS
  • CANS Duplicate Assessment - Some users reported receiving a “15000ms exceeded” error message when saving a CANS Assessment.  If the user receives this error message, a duplicate CANS assessment is being created in their list that has the same Date Stamp and Time Stamp within 10 seconds of the original Assessment.   Users can delete the Assessment that has not actually saved any data in the assessment profile. 
  • 15000ms error message that displays and causes a duplicate CANS Assessment will no longer display.
  • Existing duplicate CANS assessments will not be automatically removed. Users need to identify and remove duplicate records. Examine the Assessment History log to determine the assessment with the most recent Time Stamp and remove that one as a duplicate.
  • Duplicate Search Results – Duplicate search results displayed when clicking on ‘Show More Results’.  Users reported seeing the same search results display in the initial search when clicking on ‘Show More Results’.  (Example:  Client 12345456X may show up in the first 25 results and then again the exact same record when users click ‘Show More Results’ to see the next 50 results). 
  • Updates made to remove the duplicate search results.

Snapshot
  • Search - After conducting an initial Snapshot Search, a lag in typing occurs when using the backspace key to delete or enter data in a field after using the backspace to delete.
  • The lag in keystrokes will no longer occur.  There is no need to hit the clear button to avoid the lag.
  • DOB – Date of Birth (DOB) Validation Error is needed when searching with DOB.  When entering a single digit month or a future date for the DOB, it clears the DOB from the search and no validation error appears informing the user that there was an error. 
  • A message will now display reading – “Please enter a date in the format of MM/DD/YYYY”.  The message will clear once the correct format is entered or when the date is cleared.
  • An issue with tabbing through the DOB field has also been fixed so that it is not necessary to open the calendar while using the tab key to move to the next field.  Users will now have to tab to the Calendar and press the Enter key in order to open the Calendar next to the DOB field.

Action Required
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

CANS Duplicate Assessment being created in CARES-Live

UPDATE
October 16, 2020 UPDATE:  Multiple counties have reported increased issues with the CANS Duplicate Assessment issue, reporting that it sometimes requires multiple attempts to successfully save an assessment. The CWDS Office is confident that the CARES 2.8.9 Hot Fix will either resolve or help expedite the investigation of this issue.  This hot fix is scheduled to deploy on Thursday, October 22, 2020; however, CWDS will be meeting today and Monday to discuss expediting of this fix for the evening of  Monday, October 19th  instead.  If approved for Monday, the outage will begin at 6:00pm and conclude at 9:00pm. Look for a separate communication to be sent to follow up on CARES 2.8.9 details and confirmation of the actual release date and planned outage.

 

California Department of Technology Service Desk Bulletin – “Informational Only” Mainframe Processor Upgrade on October 18, 2020| 8:00 AM – 1:00 PM

To all CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled a mainframe processor upgrade for Sunday, October 18, 2020, beginning at 08:00 AM and concluding at 01:00 PM.  This upgrade has the potential to impact the CWS/CMS and CARES-Live applications; however, no outage or impact is expected during the upgrade window.

Action Required
FYI only.  No action for CWS/CMS or CARES-Live is expected.
 
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

California Department of Technology Service Desk Bulletin – “Informational Only” Firewall Maintenance on October 18, 2020| 2:00 AM – 5:00 AM

To all CWS and Probation SPOCs and Technical Contacts:
The California Department of Technology (CDT) has scheduled maintenance for Sunday, October 18, 2020, beginning at 02:00 AM and concluding at 05:00 AM.  This maintenance has the potential to impact the CWS/CMS and CARES-Live applications; however, because the maintenance will occur using redundant paths, no outage or impact is expected during the maintenance window.

Action Required
FYI only.  No action for CWS/CMS is expected.
 
CWS/CMS Users
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
 
CARES-Live Users
If users experience any issues with CARES-Live, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Scheduled Maintenance on October 4, 2020| 5:00 AM – 7:00 AM

To all SPOCs and Technical Contacts:
CDSS will be performing maintenance activities on Sunday, October 4, 2020 that will impact the Facility Search functionality in the CARES-Live application. The work is expected to begin at 5:00 AM and conclude at 7:00 AM. During this time, users may encounter an error as the CAL API may not be able to connect to any of the back-end servers and databases.
 
Action Required
If after 7:00 AM, users continue to experience issues with Facility Search, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

CARES-Live Training Environment Scheduled Maintenance October 2, 2020| 1:00 PM – 4:00 PM

To all CWS and Probation SPOCs and Training Contacts:
The CARES-Live team has scheduled maintenance to the CARES-Live Training Environment on Friday, October 2, 2020 from 1:00 PM to 4:00 PM. Users will not be able to access the CARES-Live Training Environment during the scheduled outage.

Action Required
If users experience any issues with CARES-Live Training Environment, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.