To all Core County Users:

CWS-CARES is experiencing issues with respect to searching for clients in CANS and Snapshot. As of 7:48am this morning, April 29, 2019 CWS- CARES is no longer receiving updates from CWS/CMS to client search records. This impacts CANS and Snapshot client search functionality only.

CARES users can continue to use CANS assessment feature for those clients that they have already begun assessments. However, starting any new assessment should not be initiated for any new clients due to this issue.

Action Required

CWS-CARES users are advised to not use the CANS and Snapshot client search functionality until the issue has been resolved.

Child Welfare Digital Services produces a quarterly report for the Legislature and stakeholders to follow as the project works to replace the CMS/CWS legacy system.

Click here to read the April 2019 report online.

CWDS Project representatives travel quarterly to Regional CWS User Group meetings, Regional Childrens Director meetings and CDSS to provide CWS-CARES project status updates and demonstrations. These meetings have replaced the previously held quarterly stakeholder forums in Sacramento. Below are this quarters scheduled meetings:

CWDS Quarterly Update Schedule for 2019

• May 2 - Bay Area Regional User Group Meeting
• May 3 - California Department of Social Services, CDSS Meeting
• May 8 - Mountain Valley & Northern Childrens Directors Meeting
• May 23 - Southern Childrens Directors Meeting
• June 3 - California Department of Social Services Meeting
• June 6 – Bay Area Regional User Group Meeting 

Please visit the Upcoming CWDS Events page for these and other CWDS events. 
 

To all SPOC’s and Technical Contacts:

The scheduled outage time for CWS-CARES this Saturday has been extended. In support of the CWS/CMS Release 8.6, the CWS-CARES team has scheduled an outage that will interrupt connectivity to the CWS-CARES on Saturday, April 27, 2019, beginning at 5:00 AM and concluding at 1:00 PM. During the scheduled outage users will not be able to access the CWS-CARES application.

___________________________________________________________

EFFECTIVE April 27, 2019 CWS-CARES 2.3 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00AM on April 27, 2019 and conclude at 11:00AM. During this scheduled outage users will not be able to access the CWS-CARES application.

RELEASE DESCRIPTION

CWS-CARES 2.3 is scheduled for release to all CARES users on Saturday, April 27, 2019. The CWS-CARES 2.3 release will include enhancements to Facility Search & Profile and Identity Management (IDM). The CWS-CARES 2.3 Release Notes describes the details of this release. In addition, there are interim processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.3 on the CWDS website at https://cwds.ca.gov/release_notes.

1. FACILITY SEARCH & PROFILE

• Displays the total number of search results returned based on the search criteria entered.
• FFH Applications are now displaying with the proper status from CWS/CMS
• Labels have been updated to be consistent with Resource Family Application (RFA) terminology

2. IDENTITY MANAGEMENT (IDM)

Secure Login Updates

• New User Registration Email Updates
• Enable buttons once a user completes the CWS-CARES Login required fields
• New MFA Code automatically sent to user after 3 failed attempts to enter MFA Code or MFA Code expires
• New CAPS Lock warning message displays when applicable
• New MFA Code Countdown clock displays

Manage Users Portal Updates

• Ability to edit a user’s email address
• New Phone Number field added to User Profile page
• Unlock a user’s CWS-CARES account when user locked out due to failed login
• User’s CWS/CMS privileges display on User Profile page
• New free form text field, Notes, added on the User Profile page
• Read-only change logs are created for a variety of user account updates performed by Administrators
• Variety of messages display based on actions the administrator is taking
• Global Administrators privileges have been added to allow Global Administrators to perform work CWS-CARES user roles and/or permissions

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

EFFECTIVE April 27, 2019 CWS-CARES 2.3 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 09:00AM on April 27, 2019 and conclude at 11:00AM. During this scheduled outage users will not be able to access the CWS-CARES application.

RELEASE DESCRIPTION

CWS-CARES 2.3 is scheduled for release to all CARES users on Saturday, April 27, 2019. The CWS-CARES 2.3 release will include enhancements to Facility Search & Profile and Identity Management (IDM). The CWS-CARES 2.3 Release Notes describes the details of this release. In addition, there are interim processes for system features not working as designed and known bugs. Counties can access the CWS-CARES Release Notes and Interim Processes for CWS-CARES 2.3 on the CWDS website at https://cwds.ca.gov/release_notes.

1. FACILITY SEARCH & PROFILE

• Displays the total number of search results returned based on the search criteria entered.
• FFH Applications are now displaying with the proper status from CWS/CMS
• Labels have been updated to be consistent with Resource Family Application (RFA) terminology

2. IDENTITY MANAGEMENT (IDM)

Secure Login Updates

• New User Registration Email Updates
• Enable buttons once a user completes the CWS-CARES Login required fields
• New MFA Code automatically sent to user after 3 failed attempts to enter MFA Code or MFA Code expires
• New CAPS Lock warning message displays when applicable
• New MFA Code Countdown clock displays

Manage Users Portal Updates

• Ability to edit a user’s email address
• New Phone Number field added to User Profile page
• Unlock a user’s CWS-CARES account when user locked out due to failed login
• User’s CWS/CMS privileges display on User Profile page
• New free form text field, Notes, added on the User Profile page
• Read-only change logs are created for a variety of user account updates performed by Administrators
• Variety of messages display based on actions the administrator is taking
• Global Administrators privileges have been added to allow Global Administrators to perform work CWS-CARES user roles and/or permissions

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Monday, April 22, 2019 from 05:00 PM to 06:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required:

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

To all SPOC’s and Technical Contacts:

UPDATE – Facility Search & Profile is now experiencing issues with respect to retrieving Homes and Facilities for LIS and FAS. CWDS is working with CDSS to restore connectivity. This issue only affects the Facility Search & Profile tool.

Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required:

CWS-CARES users are advised to not use the Facility Search & Profile tool until the issue has been resolved.

CWDS held a sprint review on April 18 for stakeholders to follow the progress of our digital service teams. Please check the links below to access the presentation slides and the webinar recordings. CWDS Digital Teams hold public sprint reviews twice a month, with details of progress published online. Stakeholders can stay updated by visiting the  CWDS archive (The Feed) and by viewing the CWDS events calendar for upcoming events. 

Review Sprint Sprint Review Session 19.7 by selecting the presentation or webinar links below:

• CANS: Presentation | Webinar  Team B, Team N 
• Identity Management: Presentation | Webinar  Team M, Team A 

To all SPOC’s and Technical Contacts:

UPDATE – The CWS-CARES application maintenance scheduled for April 19, 2019 from 05:00 PM to 06:00 PM is cancelled and will be rescheduled for a future date, as yet to be determined. A new communication will be sent once the rescheduled date and time has been established.

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Friday, April 19, 2019 from 05:00PM to 06:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required
If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

To all SPOC’s and Technical Contacts:

Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

 

Action Required

A status update will be provided in a follow-up communication.