The application outage begins on Saturday, December 14, 2024, at 5:00 AM and will most likely complete around 11:00 AM. Users will not be able to access the CWS/CMS application during this period. All application updates will be applied during this outage and should be available once the outage is complete.
Note: Business Objects will be unavailable from approximately 8 AM to 11 AM while the Release 9.5 updates are being applied.
Customer support will be available from the IBM Helpdesk at (800) 428-8268.
Coexistent county CWSCMS.MSI file availability:
The CWSCMS.MSI file was made available on Friday, December 6, 2024, for technical staff to begin testing the installation of the release. The code is located on the CWSDFSr share in the following location:
- \CODEDIST\Staging\R95
By Friday, December 6, 2024, dedicated county users should have started seeing the CWSCMS.MSI file copied to their workstations during Windows logon. Technical staff can verify that they have received the file by checking for its presence in the C:\CACW\R95 folder. This file must exist on the workstation for the installation of Release 9.5 to take place on or after December 14, 2024.
Dedicated County users should do the following on the night before the release:
- Restart (reboot) the workstation and log into Windows (aka the "welcome screen").
- Restart again and do not log into Windows.
- Leave the workstation powered on.