CWDS Bulletins

CWS-CARES Scheduled Maintenance on September 19, 2019| 5:00 PM - 7:00 PM

To all SPOC’s and Technical Contacts:

CDSS will be performing updates on LIS servers that will impact CARES Facility Search & Profile.The work is expected to begin at 5:00 pm on Thursday, September 19, 2019 and conclude at 7:00 pm. During this time, users will not have access to the Facility Search & Profile tool, but can use other CWS-CARES features (e.g., CANS).

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

 

California Department of Technology Service Desk Bulletin – Network Maintenance on September 15, 2019| 4:00 AM-7:00 AM

To all CWS and Probation SPOCs and Technical Contacts:

The California Department of Technology (CDT) has scheduled maintenance during the regular network maintenance window on Sunday, September 15, 2019, beginning at 04:00 AM and concluding at 07:00 AM. This maintenance activity will impact CWS/CMS, CWS-CARES, Business Objects, LIS, FTP, and to the CWDS websites. However, due to redundancy and tertiary routing, impact is expected to be minimal with multiple interruptions in connectivity to the impacted systems lasting from three to five minutes each within the scheduled maintenance window.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

 

 

CWS-CARES 2.6 Release -Coming Soon to all Organizations

To all CDSS, County, Probation, Karuk, and Yurok Directors/Chiefs, SPOCS, Technical and Training Contacts:

The CWDS Project is excited to announce the upcoming statewide release of CWS-CARES 2.6 (hereafter referred to as CARES 2.6). On September 7, 2019 CARES 2.6 was first made available to a small group of Intake Core Constituent users who have been working with the Intake Digital Service. CARES 2.6 will be available to all statewide users gradually over a period of time in the Fall 2019. The CARES 2.6 release includes enhancements to the Child Welfare History Snapshot (hereafter referred to as Snapshot) functionality. For details about Snapshot, reference the CARES 2.6 Release Notes on the CWDS website at https://cwds.ca.gov/release_notes.


The CWDS Implementation Team will support the state, counties, and tribes prepare for the statewide rollout of CARES 2.6. As part of implementation readiness activities to support Snapshot statewide rollout, the CWDS Implementation Team has been in contact with all of the organizations to capture user data. We have asked all organizations to provide a list of Snapshot users or to confirm the existing list of users we had to date. We encourage all organizations to provide or confirm the list of user data (if they haven't already), as this data will be used to identify a phased statewide implementation rollout. The user data is important as CWDS wants to ensure we can adequately support the number of users for each phase of the statewide rollout. We will support organizations with implementation efforts, we will provide training material and Organizational Change Management materials. The CWDS Service Desk will provide support as needed. Additionally, user data organizations provide will be utilized to grant users access to Snapshot via an internal CARES bulk load process. Specific dates and more information are forthcoming as we support your organization’s rollout of CARES 2.6.


Implementation Portal

The CARES 2.6 Training Job Aid was posted to the CARES Implementation Portal on September 7, 2019. The CARES 2.6 Training Video will be posted to the CARES Implementation Portal soon.

 

CWDS Customer Relations

CWS_CustRel@osi.ca.gov

CARES-Live

To all SPOC’s and Technical Contacts:

As shared in the May 23, 2019 communication to counties, the CWDS Project is moving forward with the development of CWS-CARES by utilizing a Platform as a Service (PaaS) solution. However, the project will continue to maintain the features currently in production (CANS, Facility Search and Snapshot) until they can be fully replaced or incorporated into the new platform.

To reduce confusion about features in production versus future development, CWDS will begin using the term “CARES-Live” when communicating about the existing features and “CARES” when communicating about the future development of CWS-CARES.”

Action Required

Please share this information with County staff.

 

CWDS Quarterly Updates Scheduled

CWDS Project representatives travel quarterly to Regional CWS User Group meetings, Regional Childrens Director meetings and CDSS to provide CWS-CARES project status updates and demonstrations. These meetings have replaced the previously held quarterly stakeholder forums in Sacramento. Below are this quarters scheduled meetings:

CWDS Quarterly Update Schedule for 2019
  • September 19 - Southern Regional User Group Meeting
  • September 26 - Southern Childrens Directors Meeting 
  • October 16 - Mountain Valley Regional User Group Meeting
  • October 22 - Northern Regional User Group Meeting
  • October 24 - Mountain & Northern Childrens Directors Meeting
  • October 25 - Central Regional User Group Meeting 
  • November 5 - California Department of Social Services Meeting
  • November 11 - Bay Area Regional User Group Meeting 
Please visit the Upcoming CWDS Events page for these and other CWDS events. 
 

CARES 2.6 Release – Child Welfare History Snapshot | September 07, 2019, 06:00AM – 10:00AM

To: All SPOCs and Technical Contacts:

EFFECTIVE SEPTEMBER 07, 2019 CWS-CARES 2.6 PRODUCTION RELEASE IS SCHEDULED TO MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES application. The release activity will begin at 06:00AM on September 07, 2019 and conclude at 10:00AM. During this scheduled outage users will not be able to access the CWS-CARES application.

Release Description

CWS-CARES 2.6 release is scheduled for release to the Intake Core Constituent Representative user group on Saturday, September 07, 2019. The CWS-CARES 2.6 release will focus on:

  • Restoring Snapshot functionality to the Core Counties. The functionality allows users to attach information regarding related clients. Additionally, users can now search using multiple search criteria rather than a single search bar to allow more refined results.
  • Additional non-user functionality – CARES Snapshot will be able to capture User Trace Log Files which will provide a report regarding user actions in Child Welfare History Snapshot and can be generated at the request of a County Director. The procedure to request and receive a User Trace Log will be provided at a later date.

The CWS-CARES 2.6 Release Notes describes the details of the release. Counties can access the CWS-CARES Release Notes for CWS-CARES 2.6 on the CWDS website at https://cwds.ca.gov/release_notes.

Child Welfare History Snapshot

Enhancements

  • Left Navigation Menu that allows a CARES user to navigate to the following Cards:
    • Client (expands as the user adds clients to the view)
    • Relationship
    • History
  • Attach link functionality to Relationship Card:
    • Attach related clients to the current view of the person profile page.
    • See related client’s relationships and history on the same page without the need to search on each client individually.
    • Attach link will display next to client’s name in the Relationships Card.
    • Users will be able to attach relationships based on permissions granted by their county.
  • Remove link functionality to Relationship Card:
    • Allows user to remove the view of attached related persons from the person profile page.
    • Remove Link will display on the top right-hand corner of the Person Card.
  • User Trace Log Files:
    • Enables Snapshot to track user actions, such what the user searched for and which person card was accessed. This will have no impact on user interaction.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CGEN Vendor Verizon Scheduled Maintenance on September 4, 2019| 12:00 AM- 6:00 AM

To the CWS SPOC and Technical Contact in Santa Barbara County:

The California Department of Technology (CDT) has scheduled maintenance on Wednesday, September 4, 2019, beginning at 12:00 AM and concluding at 6:00 AM. Users at the listed sites will experience a three-hour interruption in connectivity to CWS/CMS and CWS-CARES within the scheduled Preventative Maintenance (PM) window.

Remote access (e.g., Server Based Computing [SBC]) to the CWS/CMS application will not be impacted by this scheduled maintenance.

Action Required

CWS/CMS Users

If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

CWS-CARES Scheduled Maintenance on August 29, 2019| 5:00 PM - 9:00 PM

To all SPOCs and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, August 29, 2019 from 5:00 PM to 9:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours and a Service Desk representative will contact you the next business day.

New County Contacts Page on the CWDS Website

EFFECTIVE: Friday, August 16, 2019 CWS-CARES FACILITY SEARCH & PROFILE ENHANCEMENTS WILL MOVE INTO PRODUCTION.

The CWS-CARES team has scheduled release activity that will occur between 06:30 AM – 08:30 AM. CARES users please note the following:

  • Complaints permission will be granted to all users who have the Facility Search & Profile permission in CARES now.
  • CARES Administrators will not need to take any action.
  • No downtime of CARES needed during this update.
  • If users are in the system at the time of the change they will be required to log on and log off of the workstation.

DESCRIPTION

CWS-CARES Facility Search & Profile: Complaints enhancements is scheduled to move into production to all CARES users on Friday, August 16, 2019. These CARES improvements will provide access to complaint details that may be associated to facilities found during a search.

Facility Search & Profile: Complaints

New Features

  • Complaint History date added to facility profile to indicate the recency of the complaint data being updated from the Field Automation System (FAS) (not applicable for children or facility details as that information is pulled real time from LIS and CWS).
  • Complaints permission has been provided allowing administrators to remove this function for specific users if needed.
  • Complaints will automatically be disabled when a user does not have the required permission or when CARES complaint history updates from the Field Automation System (FAS) fails.

Enhancements

  • Fixed an issue where some Foster Family Agency/Certified Family Home (FFA/CFH) complaints were not being presented in CARES.
  • Fixed an issue that resulted in duplicate complaint information being displayed to a user.

Action Required

If users experience any issues with CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

New County Contacts Page on the CWDS Website

To all CWS and Probation SPOCs, Training and Technical Contacts:

Welfare Digital Services (CWDS) is pleased to announce that the County Contact Information on the CWS/CMS Website will be migrated to the cwds.ca.gov website on Thursday, August 15, 2019. This new page was developed after receiving feedback from pilot counties.

Currently, CWDS maintains three (3) websites that provide valuable resources to CWS social workers, probation officers and county technical staff. The goal is to consolidate those multiple websites into one website. The first step toward completing this consolidation effort is migrating the County Contacts page to the new environment.

The other web applications such as the Data Deletion Request (DDR), Move, Add, Change (MAC) requests and the Server Based Computing (SBC) will be migrated at a later date.

Please note: Until that complete migration occurs, county Single Points Of Contacts (SPOCs) will continue to edit access to those applications utilizing the current CWS/CMS Website.

CWDS County Contacts Page Guide
A guide will be posted soon on the CWS/CMS Website, under the Website Guides and Procedures page that will provide SPOCs with the steps to add a new user to the new County Contacts page of the cwds.ca.gov web site, edit their profile information, delete a user and reset passwords.

Link to location of the CWDS Contacts Page Guide: https://www.hwcws.cahwnet.gov/guides/default.asp

Action Required

Access the new County Contacts page at https://cwds.ca.gov