CWDS Bulletins

Mountain Valley Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Mountain Valley Area Regional User Group on May 15, 2019. Review the CWDS presentation slides online.

CWS-CARES Scheduled Maintenance May 16, 2019| 05:00 PM – 08:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Thursday, May 16, 2019 from 05:00PM to 08:30PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 12, 2019| 07:30 PM – 09:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Sunday, May 12, 2019 from 07:30 PM to 09:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 10, 2019| 05:00 PM – 08:30 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Friday, May 10, 2019 from 05:00 PM to 08:30 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Scheduled Maintenance May 11, 2019| 09:00 AM – 01:00 PM

To all SPOC’s and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Saturday, May 11, 2019 from 09:00 AM to 01:00 PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.

CWS-CARES Facility Search - Retrieving Issue – UPDATE (Access to the CARES Administrator Managed User Application Re-Enabled)

To All SPOCS and Technical Contacts:

Issue 2 Update (May 6, 2019): Effective today, May 6, 2019, by 5:00 p.m., the CWDS Office will re-enable access to the Managed Users application for CWS-CARES Administrators. CARES administrators no longer need to contact the CARES Service Desk to provide CANS access to CARES users. CARES Admins can resume the ability to create users, provide or remove CANS permissions, unlock users, etc.

The Facility Search & Profile issue continues to be worked on by the CWDS development team. Facility Search Users access continues to be disabled. Further updates to follow as they become available.

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Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required

CWS-CARES Users

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CWDS Service Desk at 1-855-292-3444.

 

CWDS Sprint Review 19.8 Development Teams

CWDS held a sprint review on May 2nd for stakeholders to follow the progress of our digital service teams. Please check the links below to access the presentation slides and the webinar recordings. CWDS Digital Teams hold public sprint reviews twice a month, with details of progress published online. Stakeholders can stay updated by visiting the  CWDS Archive  and by viewing the CWDS events calendar for upcoming events. 

Review Sprint Sprint Review Session 19.8 by selecting the presentation or webinar links below:

Bay Area Regional User Group Presentation

Child Welfare Digital Services delivered a project update to the Bay Area Regional User Group on May 2, 2019. Review the CWDS presentation slides online.

CWS-CARES Facility Search - Retrieving issue – UPDATE

To all SPOCS and Technical Contacts:

  1. 2 Update: Effective May 2nd, 2019 at 2:00 p.m. today the CWDS Office has elected to perform the following actions in order to reduce the risk of county staff that use Facilities Search and are not getting complete complaint information.
  1. Facility Search Users access will be disabled.
  2. CARES Administrator access to the Managed Users application will be disabled. CARES Administrators should contact the CARES Service Desk if they need to add any new users to CANS.

CARES users will still be able to access CANS.

This issue is still outstanding and remains being worked on by the CWDS development team. Further updates will be provided as progress is made to address the scenario.

Issue 2- Facility Search & Profile is experiencing issues with respect to retrieving all available complaints that may exist for Homes or Facilities. CWDS is working with CDSS to address the issue and are advising users who are utilizing complaint results to cease until the issue has been addressed.

Action Required

CWS-CARES Administrators should contact the CARES Service Desk if they need to provide CANS access to CARES users.

 

CWS-CARES Scheduled Maintenance May 1, 2019| 05:00 PM – 06:00 PM

To all SPOCS and Technical Contacts:

The CWS-CARES team has scheduled maintenance to the CWS-CARES application. The maintenance is scheduled for Wednesday, May 1, 2019 from 05:00PM to 06:00PM. During this scheduled maintenance the CWS-CARES team will focus on application maintenance changes that are not visible to CWS-CARES users. There will be no access to the CWS-CARES application during the maintenance window.

Action Required

If users experience any issues with CWS-CARES, please follow your county process for reporting issues or you may contact the CARES Service Desk at 1-855-292-3444.