All Pilot County RFA Implementation Coordinators and SPOCs:
September 5, 2024 UPDATE: The CWS-CARES team has pushed back the timeframe for the scheduled maintenance activity for the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for tonight, Thursday, September 5, 2024. It will now begin at 6:00 PM and conclude at 10:00 PM.
____________________________________________________________________________________
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWDS Bulletins
CARES Compass – Issue 4 – September 2024
We are pleased to present the fourth issue of the CARES Compass, the two-page executive summary with upcoming project communications and brief informational highlights.
In this issue, you will find:
A Spotlight on Conferences: The CWS-CARES project has been involved in 2 conferences recently – the Probation Information Technology Managers Association (PITMA) annual conference and the 2024 CWDA Conference.
CWS-CARES: A New Way Forward: The second video in the CWS-CARES video series is now available for viewing. Read more on what this video covers and where you can view it.
Resources: Links to self-service resources such as the Frequently Asked Questions (FAQs), CWDS Bulletins, CWS-CARES Meeting Matrix, and the CWDS Glossary.
Initial Connectivity between CWS-CARES and CalSAWS: CWS-CARES successfully completed initial connections with CalSAWS, demonstrating connectivity and data exchanges between these two systems.
Upcoming Events and Communications: A list of CWS-CARES communications that will be released in the next three months.
The fourth issue of the CARES Compass is available here: Sept 2024 - CARES Compass - Issue 4
We appreciate your continued commitment to staying informed.
Action Required
If you have any questions, need clarification, or have any accessibility issues, please do not hesitate to contact Customer Relations.
In this issue, you will find:
A Spotlight on Conferences: The CWS-CARES project has been involved in 2 conferences recently – the Probation Information Technology Managers Association (PITMA) annual conference and the 2024 CWDA Conference.
CWS-CARES: A New Way Forward: The second video in the CWS-CARES video series is now available for viewing. Read more on what this video covers and where you can view it.
Resources: Links to self-service resources such as the Frequently Asked Questions (FAQs), CWDS Bulletins, CWS-CARES Meeting Matrix, and the CWDS Glossary.
Initial Connectivity between CWS-CARES and CalSAWS: CWS-CARES successfully completed initial connections with CalSAWS, demonstrating connectivity and data exchanges between these two systems.
Upcoming Events and Communications: A list of CWS-CARES communications that will be released in the next three months.
The fourth issue of the CARES Compass is available here: Sept 2024 - CARES Compass - Issue 4
We appreciate your continued commitment to staying informed.
Action Required
If you have any questions, need clarification, or have any accessibility issues, please do not hesitate to contact Customer Relations.
CWS-CARES Release 0.14 Production Release
All SPOCs and Technical Contacts:
EFFECTIVE September 18, 2024, CWS-CARES RELEASE 0.14 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on September 18, 2024, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.14:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available following the implementation of CWS-CARES Release 0.14 on September 18, 2024, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
RFA Pilot County users review new features in the CWS-CARES Production Environment after September 19, 2024.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes
EFFECTIVE September 18, 2024, CWS-CARES RELEASE 0.14 PRODUCTION RELEASE IS PLANNED TO MOVE INTO PRODUCTION
The CWS-CARES team has scheduled release activity that will interrupt connectivity to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process for pilot counties Contra Costa, Fresno, Placer, and Santa Clara. The release activity is planned to begin at 5:00 PM on September 18, 2024, and conclude at 11:00 PM. During this scheduled outage, users in pilot counties will not be able to access the CARES RFA application.
CWS-CARES Release 0.14:
The purpose of this release is to primarily deliver fixes for known issues, enhancements to behind-the-scenes functionality and security improvements to CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process.
CWDS is excited to share the new RFA features that are planned to be available following the implementation of CWS-CARES Release 0.14 on September 18, 2024, to the CARES-RFA Pilot County users. These new features are derived from user feedback as well as project planned enhancements.
As a resource to pilot counties, over the next few weeks, your organization can expect to receive information regarding a Webinar along with an updated Participant and Quick Reference Guide. These resources will provide the system users with details of the features/functionality that have been added since the last production release.
RFA Application Process:
The RFA Application process is the Receipt, Record, Submission, and Assignment of an Application. The RFA Application process was selected as the first software build for CARES. CARES will ultimately replace the legacy Child Welfare System CWS/CMS. The RFA Application Process will operate in a totally new Production Environment without integrating with other legacy systems, such as the CWS/CMS and CARES-Live applications.
RFA Application Process Features:
- Allows an applicant or County staff member to initiate an emergency or standard application to become a resource family home
- Creates a facility profile that tracks required information to complete this process, including background check results, completion of orientation and training hours, physical home assessment, and family evaluation
- Aggregates information into a report to recommend approval or disapproval of a resource family application
RFA Pilot County users review new features in the CWS-CARES Production Environment after September 19, 2024.
All Release Notes, including information for this release once available, can be found here: RFA Application Process Release Notes and Interim Processes
CWS-CARES Scheduled Maintenance - September 5, 2024 | 5 PM - 9 PM
All Pilot County RFA Implementation Coordinators and SPOCs:
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Thursday, September 5, 2024, beginning at 5:00 PM and concluding at 9:00 PM. During the maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be accessible for pilot counties, Contra Costa, Fresno, Placer, and Santa Clara.
During the maintenance window, document generation functionality will not be available.
Action Required
No action required for end-users during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
CWS/CMS: R9.4 - IN11723987 Issue - RESOLVED
All SPOCs and Technical Contacts:
September 3, 2024 UPDATE: The IBM team implemented the fix for incident ticket IN11723987 in production on Saturday, August 31, morning as scheduled. The implementation was successful with no issues. If a county continues to experience an issue, please contact the IBM Help Desk at 800-428-8268 for assistance.
_________________________________________________________________________
An issue has been discovered with the Release 9.4 code that went live on Saturday, August 17. When searching for a Service Provider, if the user selects the 'Search Blank Names Only' check box, no results are being returned.
As a workaround, unchecking the 'Search Blank Names Only' check box will show all results, including those with blank names, which will appear at the top.
The code issue has been identified, and IBM is working on a fix. The fix is planned to be implemented on Saturday, August 31 at 10:00 AM and will be implemented in the background with no outage or impact to end users.
Action Required
No action is needed from county technical staff to implement this update.
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
September 3, 2024 UPDATE: The IBM team implemented the fix for incident ticket IN11723987 in production on Saturday, August 31, morning as scheduled. The implementation was successful with no issues. If a county continues to experience an issue, please contact the IBM Help Desk at 800-428-8268 for assistance.
_________________________________________________________________________
An issue has been discovered with the Release 9.4 code that went live on Saturday, August 17. When searching for a Service Provider, if the user selects the 'Search Blank Names Only' check box, no results are being returned.
As a workaround, unchecking the 'Search Blank Names Only' check box will show all results, including those with blank names, which will appear at the top.
The code issue has been identified, and IBM is working on a fix. The fix is planned to be implemented on Saturday, August 31 at 10:00 AM and will be implemented in the background with no outage or impact to end users.
Action Required
No action is needed from county technical staff to implement this update.
CWS/CMS
If users experience any issues with CWS/CMS, please follow your county process for reporting issues or you may contact the IBM Boulder Help Desk at 1-800-428-8268.
CWS/CMS: CAD Business Objects - Issue
All SPOCs, Technical Contacts, and CAD Contacts:
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, September 2, 2024. It was rebooted this morning at 7:30 AM, and the service was restored. However, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact Chris Lovejoy if you require more information regarding this issue.
The CWS/CMS CAD BusinessObjects (BO) server was unavailable last night, September 2, 2024. It was rebooted this morning at 7:30 AM, and the service was restored. However, no scheduled reports were run this morning, but the scheduler is now running and will catch up soon. Therefore, you may experience some slowness. Please check in periodically for completed reports throughout the morning.
Action Required
Review scheduled BO reports today and tomorrow morning. Rerun the report jobs, as necessary.
Contact Chris Lovejoy if you require more information regarding this issue.
CWS-CARES Scheduled Outage - UPDATE
Santa Clara County RFA Implementation Coordinators and SPOCs:
August 28, 2024 UPDATE: During the Hyperforce Migration on August 23, 2024, it was identified that Santa Clara County RFA users were having issues connecting to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review and Approval Process. The CWS-CARES project team is actively working with Santa Clara County technical personnel to resolve this issue as quickly as possible. More details will be shared as soon as they become available.
Action Required:
No action is required for Santa Clara County RFA users. More details will be shared as soon as they become available.
____________________________________________________________________________________
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, August 23, 2024, beginning at 5:00 PM and concluding at 11:00 PM. During this maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be inaccessible for the pilot counties of Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
August 28, 2024 UPDATE: During the Hyperforce Migration on August 23, 2024, it was identified that Santa Clara County RFA users were having issues connecting to the CWS-CARES Resource Family Approval (RFA) Application Submission, Review and Approval Process. The CWS-CARES project team is actively working with Santa Clara County technical personnel to resolve this issue as quickly as possible. More details will be shared as soon as they become available.
Action Required:
No action is required for Santa Clara County RFA users. More details will be shared as soon as they become available.
____________________________________________________________________________________
The CWS-CARES team has scheduled maintenance activity for the CWS-CARES production environment for Friday, August 23, 2024, beginning at 5:00 PM and concluding at 11:00 PM. During this maintenance window, the CWS-CARES Resource Family Approval (RFA) Application Submission, Review, and Approval Process will be inaccessible for the pilot counties of Contra Costa, Fresno, Placer, and Santa Clara.
Action Required
No action required for end-users is needed during this maintenance window.
If users experience any issues with the CWS-CARES, please follow your county process for reporting issues. CWS-CARES County Administrators may contact the CARES Service Desk through the CWDS ServiceNow Customer Support Management (CSM) Portal. Alternate methods are phoning 1-855-292-3444 or via email at Servicedesk@cwds.ca.gov during normal business hours. You may also email after hours, and a Service Desk representative will contact you the next business day.
If unable to find a specific Bulletin, please contact Communications.