A: CWS-CARES is being built on a Salesforce platform, a cloud-based Customer Relationship Management (CRM) platform, and the CWS-CARES team has selected three tools that integrate seamlessly with this platform. The tools and a description of each are as follows:   

Document Generation          
Document Generation includes the design, production, and delivering of documents in the CWS-CARES tool. Adobe Experience Manager (AEM) software will be used to enable the Document Generation process.   

• Design:  Design includes the design of the template, authoring of documents, and all elements of the design lifecycle. For the purposes of the document generation design lifecycle, it includes review, approval, and publishing of the document.   
• Produce: Produce includes the interactive editing and form generation.   
• Deliver: Deliver is the staging and multi-channel delivery of the form.   

Document Management   
Document Management will be powered via DocEdge by Amazon Web Services (AWS). It includes the storage and retrieval, and the document lifecycle.   

• Storage: Includes the document category and metadata definition, full text & metadata – based search, library services, and redaction.   
• Document Lifecyle: Includes compliance, retention and hold management, and archival features.

eSignature  
eSignature will be powered by Adobe Sign within CWS-CARES. It includes Enterprise/Originator, Customer/Signer, and document storage.  

• Enterprise/Originator: Includes import from Document Generation and will send a notification to the signer.   
• Customer/Signer: Includes authenticating identity, review and apply sign, and document submission.   
• Document Storage: Includes document retrieval, counter signature, if necessary, and storing to the document management system.